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Heyward Allen Toyota

Athens, GA

4.7
2,448 Reviews
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2910 Atlanta Hwy

Athens, GA

30606

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Showing 2,448 reviews

June 03, 2019

Body shop not responsible Well after the body shop repaired my rav4 the back lenses on the tail lights started getting moisture behind them (did not do it before the repair on More

by Billyt
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris in bodyshop, Steve Middlebrooks, Derik Pannek, Thomas Yarri
Jun 05, 2019 -

Heyward Allen Toyota responded

Vickie, we repaired your vehicle in January of 2018. You brought the vehicle back to us in May of 2019, 17 months later, because of condensation you noticed on the tail lamps of the liftgate. During the repair process in our body shop, these lamps are removed and reinstalled in order to repair minor damage to the right side of the gate. The original damage was to the right rear quarter panel. We did go ahead and check out those lamps to make sure they were properly installed at our shop and found that the condensation you noticed was also in the tail lamp on the opposite side of the vehicle but not on the side that the repairs were made. We’ve since turned over the issue to our service department in an effort to get this resolved despite the unknown cause of the condensation. The issues is the taillight assembly. The seal is no longer sealed completely and the ultimate repair is to replace it. We’ve been in contact with Toyota and want to make this right. Our Service Manager, Joel Love, has tried to reach out ___(dates and times from Joel)___ but have not received a return call to remedy this. We do want to make sure this is fixed for you. Please reach out to us at your convenience so we can do just that 706-549-7002 ext 136 for Joel Love.

June 03, 2019

A Stand Up Team I dreaded the process of buying a new car but visiting the team at Heyward Allen Toyota made all the difference. Team is the key word and these guys ( More

by McBride
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Washington, Phil Cross, Jeff Tallent, Ben Goodwin
June 02, 2019

" Very Pleasant " Both Trey and Ben were very helpful and patient with the purchase of our new Tundra. We will be telling our friends about Heyward Allen. Thanks More

by cm2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Washington, Trey Cocus, Sonny Ragbir, Ben Goodwin
June 02, 2019

Another pleasant experience. This is the second Camry that I have bought from Heyward Allen Toyota within the last three and a half years. I was assisted by Mr. Phil Cross both t More

by fam2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Cross, July Zavala
June 01, 2019

I had a great experience purchasing my new truck. Phil Cross was very knowledgeable about the vehicle and the buying experience. He answered all my questions and made valuable suggestions. He maintain More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Cross, July Zavala
June 01, 2019

Made car shopping a pleasure We were long-time Honda owners and only visited Heyward Allen Toyota to make sure we had considered all of our options before making a decision. We co More

by Happy new RAV4 owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Tallent, Derik Pannek, Patrick Flannery, Mario Gutierrez
May 30, 2019

Great company! I bought my first Toyota from Nancy Griffin 2 years ago. Today I brought my 2nd Toyota from Nancy's husband Larry. Great people to work with! More

by Linda's car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Middlebrooks, Cliff Washington, Larry Griffin, Nancy Griffin
May 28, 2019

Great experience I bought a new Toyota 4 runner with the help of sales associate Tyler Moncrief. He made my experience very pleasant, I felt he was nice, honest, and p More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Moncrief
May 26, 2019

Highly professional sales staff I am a repeat customer at Heyward Allen Toyota and have high expectations of the sales and service staff. The latest experience in purchasing my Camry More

by LIFAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Washington, Rob Harbison, Phil Cross
May 26, 2019

Excellence in the service we received while purchasing RAV4 As usual our experience purchasing our new RAV4 was Top Notch! This involved the purchase of a new Toyota RAV4. Our Sales Consultant was Mr. Phil Cros More

by Reggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Cross, Mario Gutierrez
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