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Heyward Allen Toyota

Athens, GA

4.8
2,410 Reviews

2910 Atlanta Hwy

Athens, GA

30606

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Showing 2,410 reviews

September 14, 2018

Levi is a fantastic service tech. Fantastic on time detailed job. Recommend highly.Fantastic email notification of service. Bought many Toyota s at Heywardallen over 3 decades and alwa More

by peaches13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Taylor
Sep 18, 2018 -

Heyward Allen Toyota responded

Thank you for being such a loyal customer for so many years! We really appreciate you!

September 14, 2018

Great experience Maria was so helpful and easy to work with, and the entire staff was supportive and friendly. There was no pressure to buy, which we have experienced More

by Cmclean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Fennell, July Zavala, Jeff Tallent
Sep 18, 2018 -

Heyward Allen Toyota responded

We don't like the pressure tactics around here. We find that if you enjoy the buying experience that our sales guys enjoy it that much more too. We hope you enjoy your new car and we will always be here to help!

September 13, 2018

Great experience! All around a very positive experience working with Maria Fennell to lease a 2018 RAV4. We appreciated Maria's positive, service-oriented attitude and More

by Carter and Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Fennell, Mario Gutierrez
Sep 18, 2018 -

Heyward Allen Toyota responded

Enjoy that new RAV4, Carter and Beth! It was an absolute pleasure helping you get exactly what you wanted and we look forward to doing it again in the future.

September 12, 2018

Service Great service department. Came in without an appointment and was done in less than an hour. Wonderful! We get all of our cars serviced there. More

by Pat A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Trapanese
Sep 18, 2018 -

Heyward Allen Toyota responded

Thank you for being such a loyal customer, Pat!

September 10, 2018

Great service! Found a way to make my service free of charge! Very professional and quick. Waiting area always clean and well kept- comfortable area to wait! More

by Momofboys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Taylor
Sep 18, 2018 -

Heyward Allen Toyota responded

Thanks for coming in for your recent service!

September 09, 2018

Phil Cross found us the car we were looking for! Phil Cross showed us around, figured out what kind of pre-owned vehicle we were looking for and let us walk away without any pressure. The next day, h More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Cross
Sep 18, 2018 -

Heyward Allen Toyota responded

We hope you enjoy your new-to-you Prius, Pat. Thanks for coming in to look at first and we are so glad that Phil kept his eyes open for you and noticed the incoming Prius. You made a great choice and will be visiting the gas station much less!

September 07, 2018

Great all around experience! From start to finish every step was handled very professionally and in a very customer friendly atmosphere. I can honestly say it has been a long time More

by Tim Woodall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Fennell, July Zavala
Sep 18, 2018 -

Heyward Allen Toyota responded

Congrats on the new car! We are so glad that you enjoyed working with Maria. We loved having you here.

September 06, 2018

Never had a sales rep call me and tell me. I have owned over 30 cars in 15 years and never had the same experience until now. I had a call from Rob Harbison and telling my that he is going to More

by ErtanH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Harbison, Frank Prescott, July Zavala, Derik Pannek
Sep 11, 2018 -

Heyward Allen Toyota responded

Ertan, unfortunately what you have stated in this review is just not true. We have listened to the conversation with Rob on our phone recordings and not once did Rob speak unprofessionally to you. Rob reached out to let you know that following your purchase of you new Tundra and selling us your Audi R8, the payoff was not correct. Rob called you because there is an additional amount owed on the vehicle you sold to us and it is your responsible, per the paperwork you signed, to pay that balance. We understand that you are not happy about this additional amount owed but it was Rob's responsibility to let you know about it. We still hope you enjoy your new Tundra and that we can resolve the unpaid amount on your R8.

September 06, 2018

Excellent Service Heyward Allen has great customer service and today was no exception. Adam was helpful and his explanation to my question about the hesitation in the p More

by Judy's car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Pasdon
Sep 18, 2018 -

Heyward Allen Toyota responded

Thanks for coming in! We're glad that Adam was able to assist and clear things up for you with the issues you were having.

September 05, 2018

Top Notch They always go out of their way to meet the customer's needs. I was met at the door and they took my information. Told me it would take an hour and it More

by Saculmot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Trapanese
Sep 18, 2018 -

Heyward Allen Toyota responded

Thanks for coming in and using our service department!

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