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Heyward Allen Toyota

Athens, GA

4.8
2,414 Reviews
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2910 Atlanta Hwy

Athens, GA

30606

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Showing 2,414 reviews

September 07, 2018

Great all around experience! From start to finish every step was handled very professionally and in a very customer friendly atmosphere. I can honestly say it has been a long time More

by Tim Woodall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Fennell, July Zavala
Sep 18, 2018 -

Heyward Allen Toyota responded

Congrats on the new car! We are so glad that you enjoyed working with Maria. We loved having you here.

September 06, 2018

Excellent Service Heyward Allen has great customer service and today was no exception. Adam was helpful and his explanation to my question about the hesitation in the p More

by Judy's car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Pasdon
Sep 18, 2018 -

Heyward Allen Toyota responded

Thanks for coming in! We're glad that Adam was able to assist and clear things up for you with the issues you were having.

September 06, 2018

Never had a sales rep call me and tell me. I have owned over 30 cars in 15 years and never had the same experience until now. I had a call from Rob Harbison and telling my that he is going to More

by ErtanH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Harbison, Frank Prescott, July Zavala, Derik Pannek
Sep 14, 2018 -

Heyward Allen Toyota responded

Ertan, unfortunately what you have stated in this review is just not true. We have listened to the conversation with Rob on our phone recordings and not once did Rob speak unprofessionally to you. Rob reached out to let you know that following your purchase of you new Tundra and selling us your Audi R8, the payoff was not correct. Rob called you because there is an additional amount owed on the vehicle you sold to us and it is your responsible, per the paperwork you signed, to pay that balance. We understand that you are not happy about this additional amount owed but it was Rob's responsibility to let you know about it. We still hope you enjoy your new Tundra and that we can resolve the unpaid amount on your R8.

September 05, 2018

Top Notch They always go out of their way to meet the customer's needs. I was met at the door and they took my information. Told me it would take an hour and it More

by Saculmot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Trapanese
Sep 18, 2018 -

Heyward Allen Toyota responded

Thanks for coming in and using our service department!

September 04, 2018

FANTASTIC experience! What a fantastic experience! Traveled 3 hours to work with Rob on my new car purchase. As most of you know purchasing a new car is painful - this wa More

by Tammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Harbison, Mario Gutierrez
Sep 18, 2018 -

Heyward Allen Toyota responded

We love making it painless to get a vehicle from us! Thank you for making the drive to work with Rob and please let us know if you ever need anything in the future.

September 03, 2018

A dealership and salesperson that works to please. I knew Toyota was the most reliable automobile made. It's the only make of car/truck I've purchased since 1978. Heyward Allen has always been our go-t More

by Pleased
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Ransom, Maria Fennell, Mario Gutierrez
Sep 18, 2018 -

Heyward Allen Toyota responded

We are so thankful to have customers like you! Thank you for continuing to support our dealership and recommend us to your family. Enjoy that RAV4! We can't wait to see you again.

September 01, 2018

Great dealership and service department. Took care of my wife's vehicle with tender loving care. Will definitely recommend to all my family and friends. More

by Joel Love
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Oshel
Sep 18, 2018 -

Heyward Allen Toyota responded

We were happy to service your wife's car! Thanks for bringing it in to us. See you guys next time!

August 30, 2018

Recent matinence service Service was prompt and well done. Greeted by Sevice Representative as soon a I pulled into bay. Service as requested was thorough and complete. I woul More

by Gumpaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Trapanese
Aug 31, 2018 -

Heyward Allen Toyota responded

Thanks for the recommendation and for coming in for service! We appreciate your business.

August 30, 2018

The Best Salesman in Athens Award -Trey Cocus Trey is a wonderful person, who cared about us from the moment we met him, through the sales process and came in on his day off — to ensure a smooth p More

by SueC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The awesome manager, who approved our deal and his name just slipped my mind. , Trey Cocus
Aug 31, 2018 -

Heyward Allen Toyota responded

He may be new to our team but he's really come a long way and is great at what he does. Thanks for coming in and we hope you'll enjoy your new vehicle for many years to come!

August 29, 2018

Great Dealership Phil Cross and Maria Fennell were superb in helping me fill my needs in purchasing a new car. The only problem was with the Sales Manager, Sonny Ragb More

by Car guy, toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Fennell, Levi Taylor, Phil Cross, Jason Trapanese, Bill Stejback
Aug 31, 2018 -

Heyward Allen Toyota responded

Thank you for being such a loyal customer to all of our departments. It means a lot to us when customers continue to come back like you do. Also, thanks for the feedback on our management department. We want to make sure everything is up to par with our high standards that we have for each employee. We will definitely be looking into things.

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