Heyward Allen Toyota

Awesome Repair and ahead of schedule My wife’s 2015 RAV4 was rear ended and the process was seamless but could have been very Stressful if not for the help of the Bidy shop especially Tod My wife’s 2015 RAV4 was rear ended and the process was seamless but could have been very Stressful if not for the help of the Bidy shop especially Todd Pierce, Chuck Couch and the tech behind the scene tat put the car back together and 5 days ahead of scedule More

5k Service Dealership is so great to deal from the time we set up appointment, and arrival and greeting to check us in plus the time it too to complete the servi Dealership is so great to deal from the time we set up appointment, and arrival and greeting to check us in plus the time it too to complete the service. Our Service Rep Adam was great. He made sure we were taken care of. Dealership is clean and the entire staff was so friendly. Thank you Heyard Allen Toyota. More

Great experience I had a great experience every step of the way when buying my used RAV-4. Trey knew all about the vehicle and was very pleasant to work with. He wa I had a great experience every step of the way when buying my used RAV-4. Trey knew all about the vehicle and was very pleasant to work with. He was not pushy and did not make me feel pressured in any way. He was very helpful with explaining the features and says I can call any time with questions. He has continued to go out of his way to make sure I am happy with the car. July was very friendly and made the financial paperwork easy. He had everything ready and it did not take long. Everyone I had contact with were very friendly and made me feel welcome in the dealership. More

New Tacoma Purchase We had to buy a new truck because our Tacoma was totaled and everyone we dealt with was understanding of our predicament and bent over backwards to ge We had to buy a new truck because our Tacoma was totaled and everyone we dealt with was understanding of our predicament and bent over backwards to get us the best deal for the settlement we had. We left feeling like we call on them anytime for questions or concerns. I highly recommend Phil Cross and will definitely return to him if and when I need to buy again. The receptionist even made sure we had what we needed to be comfortable while we were there. More

New car purchase Maria and Andrew were very friendly and helpful with my car purchase. They were not pushy with the purchase and gave me time to think about my decisi Maria and Andrew were very friendly and helpful with my car purchase. They were not pushy with the purchase and gave me time to think about my decision More

New car purchase Excellent, both salesman and finance were very friendly. Process was easy. We were in and out quickly.Would do business again. Very happy witj my purc Excellent, both salesman and finance were very friendly. Process was easy. We were in and out quickly.Would do business again. Very happy witj my purchase. More

Helpful Everyone that we worked with was helpful and did everything to make sure we were satisfied. They kept us up to date on what was going on. Best experi Everyone that we worked with was helpful and did everything to make sure we were satisfied. They kept us up to date on what was going on. Best experience we have had trying to purchase a vehicle. More

New Car I am a recent graduate and decided to invest in buying a new vehicle. Maria helped me through it all and did and wonderful job. I also got the RAV4 fo I am a recent graduate and decided to invest in buying a new vehicle. Maria helped me through it all and did and wonderful job. I also got the RAV4 for a great price because of the recent graduate rewards program they have. Overall, very pleased with my experience! More

Great dealer Phil Cross and this team ate so easy to work with....I would highly recommend this dealership. They are the best to buy from, especially in Athens. Phil Cross and this team ate so easy to work with....I would highly recommend this dealership. They are the best to buy from, especially in Athens. More

Highly disappointed My ordeal started on 06/02/2018. My oil was changed on this day. I've always had nothing but high praises and recommendations for this dealership. My ordeal started on 06/02/2018. My oil was changed on this day. I've always had nothing but high praises and recommendations for this dealership. Not anymore . My faith and trust is gone. Fast foward to 06/26/18. My tire sensor light came on. I thought I picked up a nail or screw. I get home, pull in the garage and begin looking. I didn't find either. Called my son outside to help me find the cause of the sensor light being on. He said "Mama, look at this". The right front inside tire was split at the seam. Keep in mind 3 weeks prior I had my oil changed with a multi point inspection and nothing was said or checked that my tires were bad. I always follow the recommendations of getting things fixed when there's a problem with my car. I immediately called the service department and spoke to the service person that helped me. She spoke to other service personnel and they said that it was an alignment issue that caused the tire to go bad. Not a problem. Why wasn't it caught during the inspection 3 weeks prior? The damage to the tire didn't happen over a 3 week time span. She asked me to drive the car there so they could look at it. I said no because it was not safe to do so. She said can you tow it here? I said no. Not going to create a tow bill. She said can you take pictures and send them to me? I did that. Called me back and said it was an alignment issue. We agree on that much. Why wasn't it caught? She said someone in service said it could happen in a short amount of time. Not going to argue back and forth. Bottom line, I need tires. Can you order them? She told me she could but if the place where they order them from has stopped delivering for the day then it may Saturday or Tuesday before they came in. Not going to work for me. I never received a call back from her. I began calling around for tires. Called NTB and they could order them right then and have them in Friday morning. Cheaper too. I went Friday after work to have them installed. I asked a real service manager that actually works with his team how long would it take before a tire would wear that bad with an alignment issue he said at least 2 months. I asked the mechanic on my job as well and he said at least 2 months. A coworker showed the same pictures to his instructor at Athens Tech and he said at least 2 months. I called Heyward Allen and spoke to the service manager and explained what was going on he said bring the tire over and let me look at. I get there and show him the tire. First words out of his mouth was that's an alignment issue. Granted, I'm not arguing that fact. WHY WASN'T IT CAUGHT 3 WEEKS AGO? Most people don't even know what the indication light is and they will ride with it on until the next service. Most people rely on the multi point inspection and take the word of the service department that everything is ok. Why say you multi point inspect if you truly don't? The inspection stated that my tires were good. The green box was checked. The inspection also stated my tires were rotated. My tires are NEVER rotated. This could have been my mother, my aunt, my friends, and many other people that I recommend to go to Heyward Allen. I didn't want anything other than I'm sorry. We missed it. We failed. We will do better. NO. I didn't get that. What I got was "let me make a copy of your bill and see what I can do. We don't want a bad review. I'll contact you first thing Monday morning because my alignment guy isn't here" and some more lies. Monday hasn't come yet. It may not matter but you've lost a customer for life. I will no longer recommend anyone to come here for service or to even make a purchase. I'm sorry to the people that I worked with previously until now. You guys were GREAT! More