Heyward Allen Toyota

Wonderful Buying Experience Again We bought a new Avalon Hybrid in 2015 from Maria Fennell and just now bought a 2018 Highlander from her. We can't say enough good things about her. It We bought a new Avalon Hybrid in 2015 from Maria Fennell and just now bought a 2018 Highlander from her. We can't say enough good things about her. It's amazing to work with a sales person who actually listens, shows you different vehicles, answers all the questions you have, patiently lets you test drive, and doesn't pressure you into anything. But when you are ready to purchase, she makes it so easy to work things out and gives you a good deal. We could tell she had a very good relationship with customers and with the new car sales management. Jeff Tallent talked with us and was so nice and accommodating that it was really an enjoyable experience. Cliff Washington handled the financing and was very thorough in explaining all the details. We were very impressed with the great team at Heyward Allen Toyota. Thanks you guys! More

I was greeted and had all my questions answered. I was greeted within a couple minutes by a Nice clean cut gentleman. Questions were answered without hesitation, He showed me a couple of cars. I c I was greeted within a couple minutes by a Nice clean cut gentleman. Questions were answered without hesitation, He showed me a couple of cars. I came back the following week and bought a RAV4 from him. After trading in a car I forgot to get a couple of things out of it. He very graciously went and tracked them for me. More

Highlander Purchase I had the most wonderful experience shopping for my Highlander at Heyward Allen. Larry and Nancy Griffin were super fantastic at helping me find the I had the most wonderful experience shopping for my Highlander at Heyward Allen. Larry and Nancy Griffin were super fantastic at helping me find the perfect car and explaining the operation of it. More

New Highlander after 11 years! Phil Cross and all staff at Heyward Allen Toyota succeded in accomplishing my goal of finding the perfect new vehicle for my needs. Phil wasca wonderf Phil Cross and all staff at Heyward Allen Toyota succeded in accomplishing my goal of finding the perfect new vehicle for my needs. Phil wasca wonderful listener, highly informed of his products and never pushy in his sales actions. I highly recommend Phil and this dealership! More

Great service! I recently had my vehicle serviced at Heyward Allen Toyota. I was in a hurry. They were very busy, but all of the work was completed to my satisfacti I recently had my vehicle serviced at Heyward Allen Toyota. I was in a hurry. They were very busy, but all of the work was completed to my satisfaction in less than 45 minutes. I was able to reach my next appointment with time to spare. Thank you, Mike Oshel, for excellent customer service. More

Purchase of 2015 RAV4 All very friendly and efficient. Phil explained everything in detail from the sale to the features of the car. Cliff explained the financing very clea All very friendly and efficient. Phil explained everything in detail from the sale to the features of the car. Cliff explained the financing very clearly as well. All worked to get the process moving as quickly as possible. More

Exceptional service I have had nothing but exceptional service during and after the sales. I just purchased my third vehicle from Phil Cross, he is such a pleasure to wor I have had nothing but exceptional service during and after the sales. I just purchased my third vehicle from Phil Cross, he is such a pleasure to work with. If you’re looking for your next vehicle, look no farther. More

Excellent Service Heyward Allen Toyota Dealership is the best! The Service Dept was thorough and quick. And, Mr. Phil sold us our new 2 018Camry Hybrid during the tim Heyward Allen Toyota Dealership is the best! The Service Dept was thorough and quick. And, Mr. Phil sold us our new 2 018Camry Hybrid during the time that our 2015 Camry XLE was being serviced. Mr. Zavala was informative and efficient at handling all of our costs and financing. We highly recommend HAToyota to anyone and everyone we know. George and MaryJane Baxter More

Great Dealership! Our salesman, Phil, as well as July, the Finance Manager, and all of the people we dealt with were knowledgeable, courteous, and helpful without being Our salesman, Phil, as well as July, the Finance Manager, and all of the people we dealt with were knowledgeable, courteous, and helpful without being pushy, which is a great thing when trying to purchase a vehicle. We could not have been more pleased with the overall experience- great people and great vehicles! More

Decline in great customer service My wife and I had been former customers for years, but after calling recently to inquire about prior service we’ve had done on our vehicle, we will th My wife and I had been former customers for years, but after calling recently to inquire about prior service we’ve had done on our vehicle, we will think twice before looking to this dealership again for a purchase or for any service. Besides the receptionist, I was transferred three times through the service department only to have someone unfriendly and unhelpful to talk to me as if they were annoyed with my call. I will have to say that not everyone responded this way, just the final person who talked to me. It was not the type of service we’ve had in the past. Please restore what you formerly had. There is a noticeable difference! Please know that we were always pleased (in the past) with the actual repairs or maintenance we received. It was only the phone service recently that was not characteristic of what we’ve previously received from Heyward Allen. We fully understand the service person not being able to assist us due to the fact we had been a customer over two years ago, but it was the way the service person came across on the phone—very impatient and annoyed. We had just had someone tell us the information we needed to know, but then when we called back to confirm it again, the person we talked this time said she couldn’t provide what we requested, but she didn’t really attempt to try. It was quite confusing, conflicting, and frustrating! Again, please just ensure the quality customer service and exceptional name of Heyward Allen is not destroyed by one or a few bad apples. More