Heyward Allen Toyota

Purchase of 2015 RAV4 All very friendly and efficient. Phil explained everything in detail from the sale to the features of the car. Cliff explained the financing very clea All very friendly and efficient. Phil explained everything in detail from the sale to the features of the car. Cliff explained the financing very clearly as well. All worked to get the process moving as quickly as possible. More

Exceptional service I have had nothing but exceptional service during and after the sales. I just purchased my third vehicle from Phil Cross, he is such a pleasure to wor I have had nothing but exceptional service during and after the sales. I just purchased my third vehicle from Phil Cross, he is such a pleasure to work with. If you’re looking for your next vehicle, look no farther. More

Excellent Service Heyward Allen Toyota Dealership is the best! The Service Dept was thorough and quick. And, Mr. Phil sold us our new 2 018Camry Hybrid during the tim Heyward Allen Toyota Dealership is the best! The Service Dept was thorough and quick. And, Mr. Phil sold us our new 2 018Camry Hybrid during the time that our 2015 Camry XLE was being serviced. Mr. Zavala was informative and efficient at handling all of our costs and financing. We highly recommend HAToyota to anyone and everyone we know. George and MaryJane Baxter More

Great Dealership! Our salesman, Phil, as well as July, the Finance Manager, and all of the people we dealt with were knowledgeable, courteous, and helpful without being Our salesman, Phil, as well as July, the Finance Manager, and all of the people we dealt with were knowledgeable, courteous, and helpful without being pushy, which is a great thing when trying to purchase a vehicle. We could not have been more pleased with the overall experience- great people and great vehicles! More

Decline in great customer service My wife and I had been former customers for years, but after calling recently to inquire about prior service we’ve had done on our vehicle, we will th My wife and I had been former customers for years, but after calling recently to inquire about prior service we’ve had done on our vehicle, we will think twice before looking to this dealership again for a purchase or for any service. Besides the receptionist, I was transferred three times through the service department only to have someone unfriendly and unhelpful to talk to me as if they were annoyed with my call. I will have to say that not everyone responded this way, just the final person who talked to me. It was not the type of service we’ve had in the past. Please restore what you formerly had. There is a noticeable difference! Please know that we were always pleased (in the past) with the actual repairs or maintenance we received. It was only the phone service recently that was not characteristic of what we’ve previously received from Heyward Allen. We fully understand the service person not being able to assist us due to the fact we had been a customer over two years ago, but it was the way the service person came across on the phone—very impatient and annoyed. We had just had someone tell us the information we needed to know, but then when we called back to confirm it again, the person we talked this time said she couldn’t provide what we requested, but she didn’t really attempt to try. It was quite confusing, conflicting, and frustrating! Again, please just ensure the quality customer service and exceptional name of Heyward Allen is not destroyed by one or a few bad apples. More

Quick and helpful Excellent customer service. Acknowledged me as soon as I arrived. Very courteous and gave me the best service option despite my car's mileage being wa Excellent customer service. Acknowledged me as soon as I arrived. Very courteous and gave me the best service option despite my car's mileage being way under the 25k mark. More

Had a recall on my scion Made the appt yesterday they got me in and out with no problem. They were very nice and did the job as quick as possible Made the appt yesterday they got me in and out with no problem. They were very nice and did the job as quick as possible More

Great purchasing experience! I began my car search online as many do. I researched what others have paid for the car that I wanted. Then, i came in to my local dealer (Heyward A I began my car search online as many do. I researched what others have paid for the car that I wanted. Then, i came in to my local dealer (Heyward Allen Toyota in Athens, GA) and test drove a 2018 Camry SE. I liked the car but I was really impressed by the service! Maria Fennell was my primary contact person and my ultimate sales specialist. She was very honest and educated on the product. She listened to my needs and found the exact car I wanted. Because of her efforts and the customer service mindset of Heyward Allen Toyota, I will likely be a lifetime customer! More

Very easy, smooth, non-cumbersome. I wanted a highlander. Phil C embraced me as a customer, helped me locate a car, was a gentleman through the negotiation process, then made the paper I wanted a highlander. Phil C embraced me as a customer, helped me locate a car, was a gentleman through the negotiation process, then made the paperwork quick and painless. I was pressed for time, so just needed to move the process along, and he did so nicely. He was kind to my wife, as was the accessory guy (Bill, I think). So, yes, I recommend them highly. My third new vehicle purchased from them. We are enjoying the car! Steve Bolden More

Wonderful customer service from Phil Cross in sales We had a great experience with our purchase of a used car from Heyward Allen. We worked with Phil Cross. He was very patient and knowledgeable. We had a great experience with our purchase of a used car from Heyward Allen. We worked with Phil Cross. He was very patient and knowledgeable. More