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Heyward Allen Toyota

Athens, GA

4.8
2,410 Reviews

2910 Atlanta Hwy

Athens, GA

30606

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Showing 2,410 reviews

April 02, 2018

Oil change/rotate and headlight They were quick and precise and billing was correct and easy. Service rep was professional and knowledgeable and took the time to explain everything i More

by Sequoia23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Taylor
Apr 06, 2018 -

Heyward Allen Toyota responded

Thank you for bringing your vehicle into our Service Department!

April 02, 2018

How Do You Rate a Woman Like Maria? You experience a real person when you deal with Maria. I don’t think there is a fake bone in her body. She wants you to be happy with what you buy, More

by TAC2018
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Fennell, Cliff Washington, Bill Stejback
Apr 06, 2018 -

Heyward Allen Toyota responded

Maria is a 10 star sales associate and we are so lucky to have her on our team. Thank you for your continued loyalty to her and for coming back to our dealership for all of your vehicles. Enjoy the new Camry!

March 27, 2018

2018 Highlander - Great Experience I have purchased 3 vehicles with Maria Fennell and Heyward Allen and I couldn't be more pleased with my experience each time. I would highly recommend More

by adowker02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Fennell, Cliff Washington
Apr 06, 2018 -

Heyward Allen Toyota responded

We couldn't agree more! Maria is truly one of the best and her experience shows! We're glad you've enjoyed working with her several times and we appreciate your business!

March 26, 2018

2018 Highlander I came to the dealership about two months before I actually purchased my vehicle. I wanted simply to get the feel of entering and exiting different si More

by White car guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Griffin
Apr 06, 2018 -

Heyward Allen Toyota responded

We know not everyone is ready to buy right when they first walk into a dealership. Thank you for taking the time to work with Nancy so that we could make sure you get exactly what you wanted. It sounds like you did and we are so glad. Enjoy the Highlander!

March 26, 2018

Phil Cross Did a fine job of reading us and knowing we knew what we wanted. No pressure. Expedited the process and got the paperwork primarily done by email. More

by Carpurchaser
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brittney, Steve Middlebrooks, Phil Cross, July Zavala
Apr 06, 2018 -

Heyward Allen Toyota responded

Thank you for your business!

March 26, 2018

AWFUL EXPERIENCE This body shop had my truck for approximately 3 months for repairs, my final bill was 10,245.00 that the insurance paid, they claimed we damaged their More

by Mammy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Middlebrooks
Mar 28, 2018 -

Heyward Allen Toyota responded

In response to “Mammy’s” critical Dealer Rater review of her body repair experience at our dealership, we agree with her that the length of time for repairs was greater than “Mammy” or Heyward Allen Toyota would have preferred. We readily accept criticism and blame – when due. As points of clarification and accuracy: 1. Mammy’s car was towed in 10/9/17; delivered 12/8/17; one day shy of two months – not 3 months as she stated. 2. Heyward Allen Toyota paid for Mammy’s rental car immediately when Rental coverage of her insurance company expired – No expense to Mammy 3. Mammy’s husband turned our rental car in without notifying us of a damaged tire or other undisclosed damage. The original undisclosed damage amount was $556.62 which State Farm paid (rear bumper damage) with no deductible. As we were repairing that damage we discovered additional damage under the vehicle that State Farm would not cover. ($618 in damages) which was due at delivery of your vehicle on 12/8/17. 4. From 12/8/17 until 3/1/18, Mammy had not paid for said damages, nor returned phone calls. We called; sent a certified letter to Mammy’s contact address (which was returned marked unclaimed). Then and only then did we go to magistrate court to seek payment. 5. On 3/27/18 “Mammy” called us and committed to come pay the past due balance – “Mammy” did not show. 6. “Mammy” is quick to criticize; but yet has failed to pay her debt of almost 4 months. 7. Please draw your own conclusions to this accurate account of “Mammy’s” 1 star review of us. In operating our business, we make every effort to accommodate our customers. However, we do not make apologies for seeking payment, when payment is owed to us. Respectfully, Steve Middlebrooks CEO/Dealer Principal Heyward Allen Toyota 2910 Atlanta Highway Athens, GA 30606

Apr 10, 2018 -

Mammy responded

I’m not going to go back and forth with Mr. Middlebrooks, he doesn’t disputed the fact that I’ve been a customer for over 5 years, the fact that we’ve spent over 50, 000 with his business over the years, I didn’t paid a deductible because my insurance didn’t required me to, not because of anyone he did, everything I stated in my review is correct, I wanted to give them a 0, but this was not an option, Yes, judge for yourselves folks, now he’s stating that we don’t pay our bills, he quickly collected the payment for10,250, from our insurance, along with our 250 deductible, he quickly collected the 26,928.25 for our 2016 Toyota Corolla bought in 2016. As stated in the review, FOLKS SPEND YOUR MONEY SOMEWHERE ELSE. The only reason we got the truck back the time we did, was because I demanded a rental car from them, this is the only reason why they stopped racking up more money from our insurance, he didn’t want to loose any more money on his rental. We received this rental the last minute, it was not in good condition, it was in their shop for service, a tire blow out the next day, after we got it, now they claimed we damaged their rental, from changing the tire, FOLKS AGAIN, JUDGE FOR YOURSELVES, BEWARE, YOU DON’T WANT TO GET SUED FOR 600.00

March 23, 2018

Service Maintenance I commend Mr Oshel because of efficient and outstanding job with my maintenance service to my rav 4. Thank you very much! See you again More

by Adrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Oshel
Apr 06, 2018 -

Heyward Allen Toyota responded

See you next time, Adrian!

March 23, 2018

Highlander #4 When we began looking for our 4th Highlander, we went back to Heyward Allen where we bought our last car. We dealt with the same person we bought our More

by HighQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Fennell, Phil Cross
Apr 06, 2018 -

Heyward Allen Toyota responded

Thanks for giving us another chance and coming back to our dealership for your new Highlander.

March 22, 2018

Great experience! We have been buying Toyotas from HA for more than two decades. This is our second purchase from Geary. He was great—patient, helpful, and courteous. W More

by Ctesser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geary McWhorter, Mario Gutierrez
Apr 06, 2018 -

Heyward Allen Toyota responded

Thank you so much for being such a loyal customer for so long! We have loved serving you for all these years and we look forward to many more great memories with you in the future.

March 21, 2018

Toyota Dealership #1 This is our 6th Toyota and it's the SWEETEST deal of all even better than when my husband,Billy, bought his truck & I bought a Toyota on the same day More

by dwjones180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Harbinson ?????, Steve Middlebrooks, Jerry Spayd, Mario Gutierrez
Apr 06, 2018 -

Heyward Allen Toyota responded

Congrats to both of you! We are so glad we could get you both exactly what you wanted!

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