Heyward Allen Toyota

The service person was excellent. The service is self was excellent, The service was courteous The service is self was excellent, The service was courteous More

Thank you so much for the great customer service, from this long-time Toyota customer!! this long-time Toyota customer!! More

Problem with blind spot monitor for years. If the technician connected my car to diagnostics it should show how many times it has not worked. Not working when I drove 45 minutes to Haywood All If the technician connected my car to diagnostics it should show how many times it has not worked. Not working when I drove 45 minutes to Haywood Allen but technician said it was working therefore they could do nothing to fix it. I drove home (45 minutes) and it stopped working before I got home. Tried to blame it on me hitting a deer recently. Not so, it worked fine after driving for two weeks before repairs were done and worked after repairs were done for a week then back to not working.this should have been repaired while still under warranty. Instead now they blame accident and age of car. While waiting over two hours for a report on the problem with BSM I walked through the showroom and looked at vehicles. I went outside and looked at the four new crowns. Not once did anyone approach me to see if I needed help or was interested in something in particular. Not happy with dealership or the person who wrote up the report. More

I LOVE my brand new Toyota RAV4! My sales consultant, J. Hardin was excellent! He spent so much time with me, from test driving three vehicles, to explaining all of the particulars My sales consultant, J. Hardin was excellent! He spent so much time with me, from test driving three vehicles, to explaining all of the particulars and optional features on the RAV4, which is what I decided on. J. was very patient, kind, and never pushy. It was obvious from my observations and conversations with staff that the employees love working there and consider it like a family. Also, it is nice to have Chic-filet located right in the dealership! I loved the variety of music played, especially the Christian music! More

Entire process start to finish was excellent. .Zero complaints at any point. Very professional and knowledgeable in all areas of the process and details needed. .Zero complaints at any point. Very professional and knowledgeable in all areas of the process and details needed. More

My service experience was exceptional as usual. I chose to wait on my vehicle since I was having an oil change and tire rotation. The work was completed in about an hour and I was on my way! I will I chose to wait on my vehicle since I was having an oil change and tire rotation. The work was completed in about an hour and I was on my way! I will stick with Heyward Allen for my service needs. More

This was the second vehicle that my wife and I have purchased from Heyward Allen Toyota. The first one we purchased in 2012 and 12 years later we still have this vehicle and it has served us well with purchased from Heyward Allen Toyota. The first one we purchased in 2012 and 12 years later we still have this vehicle and it has served us well with zero issues other than regular maintenance. With that in mind we naturally made the decision to come back to Heyward Allen when I wanted to get my wife a newer vehicle. Demetrius McWhorter was our salesman this time and he was very patient and listened to all of our concerns. We test drove new vehicles and used vehicles and with each one we discussed options, pros and cons. Once we decided on the vehicle we wanted Demetrius helped facilitate the deal even staying late after closing so that he could see us off and make sure everything went smoothly. We could not have asked for a better salesman. No high pressure tactics at all. We will definitely be back whenever we do need another vehicle. More

The trade value on my car was good the service from sales and finance was excellent and finance was excellent More

We loved our experience at Heyward Allen Toyota. J Hardin was great. He went above and beyond helping and making sure everything went smoothly. The Spears Tim, Sandy and most of all Makayla(it’s J Hardin was great. He went above and beyond helping and making sure everything went smoothly. The Spears Tim, Sandy and most of all Makayla(it’s her car)! More

First time I had been there. Everyone was very cordial and professional. I had Nick Simpson and he was very nice and informative Everyone was very cordial and professional. I had Nick Simpson and he was very nice and informative More