Heyward Allen Toyota

Disappointing experience. Due to illness, I have driven my 2013 Camry very little; had a total of 9375 miles (less than 4000 since the last synthetic oil change). Several wee Due to illness, I have driven my 2013 Camry very little; had a total of 9375 miles (less than 4000 since the last synthetic oil change). Several weeks ago I called and explained my situation to a service adviser, who was very helpful and understanding. He suggested that as soon as I was able to drive, I should have the tires rotated and, at that time, ask the service team to check the oil for loss of viscosity. Yesterday when I took the car in to be serviced, I explained this to Chad Johnson, and after trying to convince me that oil could lose its viscosity while sitting, he did agree to check it as requested. He also agreed to consult with me before rendering further services because, as he said, the final decision would be mine. An hour later, he came to the waiting area to inform me that my car was ready. When I questioned him about why he failed to consult me, he said he had made the decision because the oil was really, really bad and definitely needed to be changed. (Like it had suddenly become some kind of emergency!) At this point, whether or not the oil change was needed is irrelevant. I think I should have been given the opportunity to make the decision as we had agreed. I feel Mr. Johnson was disrespectful and inconsiderate . Overall, based on previous experiences, I believe Heyward Allen to be a fair and honest dealership. However, as a result of one person's actions, I have lost confidence in a business that I trusted. No one regrets this more than I do. More

Great experience. I have shopped at several other dealerships. Larry was the most helpful. In and out on the purchase of my new car. Will never go anywhere else. I have shopped at several other dealerships. Larry was the most helpful. In and out on the purchase of my new car. Will never go anywhere else. More

Friendly Joe Davis was friendly and helpful to fulfill our new car needs. We were looking for a 4Runner with heated seats, none were available. Joe suggested Joe Davis was friendly and helpful to fulfill our new car needs. We were looking for a 4Runner with heated seats, none were available. Joe suggested we buy a 4Runner and have the seats added, that's what we did. More

Great customer service from Joe Davis! I was so pleased with our delivery of my new 2017 Toyota Camry from our salesman helper Joe Davis! He was very helpful to us and displayed a Christian I was so pleased with our delivery of my new 2017 Toyota Camry from our salesman helper Joe Davis! He was very helpful to us and displayed a Christian attitude that I really liked and was so refreshing in this day and time! Thanks Joe for your assistance helping out Phill on his off day , so we could pick up our new car that day! We really appreciated your help! Also, thanks for explaining everything to me about my warranty and service their at Heyward Allen! 😀 More

Great Service! I am a college student who was anticipating for getting my first car, and a friend of mine took me to this dealer shop. He also purchased his beloved I am a college student who was anticipating for getting my first car, and a friend of mine took me to this dealer shop. He also purchased his beloved car here, so I knew I would get a decent car I want. Mark was very helpful and patient while I was choosing one among options, and he was willing to help me to make sure if the car is okay even after I got my car. I will definitely recommend Hayward Allen to my friends looking for their special first car! More

Great Got right what I want. Would really recommend this dealer. Dont have to travel far away from athens. Service and price is better than atlanta. Got right what I want. Would really recommend this dealer. Dont have to travel far away from athens. Service and price is better than atlanta. More

Great Experience We are so pleased with our purchase and the customer service we received. David was patient as we took time to decide what vehicle was right for us an We are so pleased with our purchase and the customer service we received. David was patient as we took time to decide what vehicle was right for us and answered all the questions that we had about our car. Definitely will recommend Hayward Allen to our friends and family looking for a car! More

Excellent! It's always a pleasure doing business with Heyward Allen Toyota and Tim Jump is always so hopeful with making our buying experience go smoothly. Every It's always a pleasure doing business with Heyward Allen Toyota and Tim Jump is always so hopeful with making our buying experience go smoothly. Everyone there is wonderful! More

Excellent Service Great service at Heyward Allen Toyota!!! Joe Davis made the car buying experience easy and pleasant. I could not have asked for a better experience Great service at Heyward Allen Toyota!!! Joe Davis made the car buying experience easy and pleasant. I could not have asked for a better experience. I am extremely happy with my purchase and will definitely recommend Joe and Toyota of Athens to others. Everyone was great from the first phone call, I felt Joe went above and beyond to make sure I had a great experience. Thank you!!! More

Professional salesman. Competitive pricing. The sales person was "very knowledgeable" about the vehicle we purchased. Followed up on guestions after the initial visit. Spent considerable time The sales person was "very knowledgeable" about the vehicle we purchased. Followed up on guestions after the initial visit. Spent considerable time with us after we made the decision to buy. Great experience. More