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Heyward Allen Toyota
Athens, GA
2,417 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 25, 2016
They made me feel like family!!! I am planning on buying a new/preowned car this year, and have been diligently doing my research. ( I listen to Clark Howard everyday, and want to mak I am planning on buying a new/preowned car this year, and have been diligently doing my research. ( I listen to Clark Howard everyday, and want to make an informed choice) I have visited 4 dealerships, and when the salespeople learned I was many months away from making a purchase, they literally left me on the lot. Today, however, I had a totally different experience at Heyward Allen Toyota. I was greeted by Mr. Harbison, and he immediately made me feel welcome. After I explained what I was looking for and my "very in the future " timeframe he still continued to explain different vehicles to me as if I was buying a car right then. He spent over an hour explaining the different features of the two cars I am considering for purchase, something none of the other dealerships did. Never once did I feel any pressure, just his genuine desire to help me find the vehicle that best suits my needs. After giving me his card, he said that if I had any questions while I was doing my research to give him a call, even if I didn't buy him. When I am ready to pull the trigger on my purchase, he will be the person I call because I know he will still be there after the sale. More
by Laura
Employees Worked With
Rob Harbison
February 25, 2016
Great experience! I recently purchased a 2016 Prius and had a very pleasant experience. I highly recommend working with Tim Jump. He was patient and very helpful, and I recently purchased a 2016 Prius and had a very pleasant experience. I highly recommend working with Tim Jump. He was patient and very helpful, and there was minimum time invested compared to past experiences with other dealers. More
by robertk
Employees Worked With
Tim Jump
February 24, 2016
Great Have done repeat business for quiet a number of years with Heyward Allen Motors. Never had a bad experience with sales or service department. Always t Have done repeat business for quiet a number of years with Heyward Allen Motors. Never had a bad experience with sales or service department. Always treated fair and respected. More
by Modog45
Employees Worked With
Steve Middlebrooks, Cliff Washington, Larry Griffin, Levi Taylor
February 24, 2016
Excellent customer servuce Great customer service and great pricing! Everything was very clearly explained., almost all transaction handled over the phone. Beat every other deal Great customer service and great pricing! Everything was very clearly explained., almost all transaction handled over the phone. Beat every other dealership I checked with by quit a bit. More
by Wrc8166
Employees Worked With
Rob Harbison, July Zavala
February 23, 2016
Robert Harbison was very fast & professional, great job Would definitely refer people to Hayward Allen thanks for the great job and we're loving our Highlander. was disappointed about the amount for our tr Would definitely refer people to Hayward Allen thanks for the great job and we're loving our Highlander. was disappointed about the amount for our trade-in, had 95k miles but is in excellent condition and its a Toyota, No ? More
by Lloyd
Employees Worked With
John Dispoto, Rob Harbison, Stephanie Lutz
February 23, 2016
Heyward Allen Strongly recommend buying a vehicle at this dealership. They have been great to work with and follow through with what they say they will do. Strongly recommend buying a vehicle at this dealership. They have been great to work with and follow through with what they say they will do. More
by Ashley Andrews
Employees Worked With
Phil Cross
February 23, 2016
Wonderful experience and I love my car! Geary was amazing as my sales representative and everyone at the dealership treated me professionally and I'm a welcoming manner - any questions I had Geary was amazing as my sales representative and everyone at the dealership treated me professionally and I'm a welcoming manner - any questions I had afterwards we welcomed and answered. You need to go buy a Prius from Heyward Allen. Get the upgraded warranty and tell David McDaniel hello!! More
by Shoesies
Employees Worked With
Geary McWhorter, David McDaniel
February 22, 2016
Great car buying experience Very organized - straight forward honest offers for my business - competitive versus other dealers - salesman, Phil Cross, a pleasure to work with - Very organized - straight forward honest offers for my business - competitive versus other dealers - salesman, Phil Cross, a pleasure to work with - fulfilled their commitment to this out of state buyer in a very professional manner. More
by Mountain Man
Employees Worked With
Phil Cross
February 08, 2016
My Carolla This was the best experience I have ever had buying a new or any car!! Phil Cross was great as well as the finance people! They were knowledgeable and This was the best experience I have ever had buying a new or any car!! Phil Cross was great as well as the finance people! They were knowledgeable and and very nice! Thank you so much! Nancy Bailey More
by nancy bailey
Employees Worked With
Cliff Washington, Phil Cross, Brennan Bennett
February 07, 2016
pressured salesman/rude manager At the onset of talking with salesman, my husband and I both noticed he didn't answer any of our questions forthright. He was vague and turned the co At the onset of talking with salesman, my husband and I both noticed he didn't answer any of our questions forthright. He was vague and turned the conversation toward how his past customers asked for too much discount from suggested msrp price. We were still willing to drive the car and also sit down and talk prices. Salesman took information and went straight to manager, which took 18 minutes. The salesman came back with a number which which we weren't completely satisfied with so we were going to politely leave. However, the salesman became very pushy and wanted to know what he could do to make a sale. We asked for a specific number that he wasn't happy with (but was less than internet suggested price, so we knew it was fair). The salesman got defensive and pushed for us to account for every dollar. Our minds were made since we had done extensive research. This made him angry, yet he kept trying to keep us from leaving. Finally, he went to the general manager and brought him back. He was absolutely the most rude man we have ever encountered in any car dealership - ever! He showed nothing but disrespect and pressure to sign an agreement. When we wouldn't, he threw his hands and paper and blamed the lack of a sale on us, the customer. Looking back, we wished we had just walked out on the salesman when we saw the high price. We should have seen the lack of professionalism and honesty. The signs were there and it'd have been a much less stressful day! More
by carz4me
Employees Worked With
Derik Pannek
