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Heyward Allen Toyota

Athens, GA

4.8
2,415 Reviews
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2910 Atlanta Hwy

Athens, GA

30606

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Showing 2,415 reviews

November 20, 2021

Good people & wonderful customer service!! We bought a car from them & used them for years!! More

by H.
Recommend Dealer
Yes
Employees Worked With
Erin Temple, Brett Self, Levi Taylor, Jason Trapanese, Thomas Yarri, Rachel Sims, Kevin Senderhauf, Bryan Aust, Mark Swanson
November 19, 2021

We had a great experience in buying a new Highlander. The staff was fantastic, proactive and not only wanted to sell a car but were sincere in making sure we were setup with the electronic features before dr More

by Tim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Cross, July Zavala, Peter Johannes
November 18, 2021

Good service, it would be helpful if the drop off shuttle went later than 3:30 pm. More

by Valeriejaldridge
Recommend Dealer
Yes
Employees Worked With
Kevin Senderhauf
November 18, 2021

The do an exceptional job. I bring all my cars here. I would highly recommend them. More

by Donniespence01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul hollifield
November 17, 2021

Service advisor was very helpful and polite. Took care of us quickly and efficiently. Also in a timely manner. More

by Shirpy61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Self
November 17, 2021

I took my 2018 Highlander in for the 20k service. Everyone was very courteous and efficient. Kayla was particularly helpful and answered all of my questions. I was in and out in under an hour. More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla ?????
November 16, 2021

My sales manager was Tim Jump, and I couldn’t be happier with his efforts on my behalf, making sure that I received all possible discounts and instructions on the new Rav4. More

by Jim Hanna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Jump, July Zavala
November 12, 2021

My car was ready in under one hour. Service writer went over all findings thoroughly. More

by gmaul23003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Willoughby
November 12, 2021

Always good service from the greeter on. Mike Green is always polite and very efficient. More

by Gail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Green, Jason Trapanese
November 11, 2021

Poor customer service and poor ethics…Appointment for Poor customer service and poor ethics… Appointment for standard oil change. Paid $60 in January. Had a coupon for $40. Arrive at appointment, se More

by Adam R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Whoever was the first person to check me in.
Nov 11, 2021 -

Heyward Allen Toyota responded

Thank you for taking the time to write a review. Our oil prices did increase and this was not something that we wanted to do but with the cost of oil increasing and the labor rates increasing that is what drove the prices up. It is comparable to oil changes all over Athens. We happily accept coupons but do have to have the coupon or be able to see it on a mobile device to honor it. Our coupon system is not digital so there is no way to look up which coupons you have or are eligible for. We would love to have this option in the future to make it more convenient for our customers.

Nov 11, 2021 -

Adam R. responded

Unfortunately, this is a fabricated excuse. To say inflation made the cost rise from $90-$100 and then to offer coupons for $30-$40 indicates you would be LOSING money from oil changes. We know this is not the case and you have simply elevated your profit margins to your peers… Just because others are doing something to make more money, doesn’t mean you have to. Be ethical.

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