Back

Heyward Allen Toyota

Athens, GA

4.8
2,410 Reviews

2910 Atlanta Hwy

Athens, GA

30606

Directions

By Type

Showing 2,410 reviews

June 19, 2021

The best I have ever dealt with!! I am 75 years old, and have bought a lot of vehicles. They are by far the best!! More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Taylor, Mark Swanson
June 18, 2021

ToyotaTyler was hands down the best salesperson ever. Never pressured during the process. Heyward Allen has a good thing going. Highly recommend ToyotaTyler and company. More

by tylermoncrief18@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Washington, July Zavala, Jeff Tallent, Mario Gutierrez, Kelvin Lee, Tyler Moncrief, JR Wynn, John Choe
June 17, 2021

I have had great experience at Heyward Allen Toyota. Larry Griffin is an excellent salesperson. I have had the opportunity of having him twice now! More

by gaangelpch34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Griffin, Mario Gutierrez
June 16, 2021

Tyler was great! He made my vehicle purchase very easy. I will be recommending him to my friends and family. I will be doing all my service and purchase at this Toyota. More

by Joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Moncrief
June 15, 2021

Took over 4 hours to go through process Accessories we Took over 4 hours to go through process Accessories we paid for haven’t been installed. Original quote $1200 less than at time of purchase. More

by Scarlett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J Hardin, Mario Gutierrez
Jun 23, 2021 -

Heyward Allen Toyota responded

Thank you for taking the time to write a review, Scarlett. I would like to have our General Sales Manager follow up with you and ensure you have had your accessories installed. Is there a good time to contact you?

Jun 23, 2021 -

Heyward Allen Toyota responded

By chance, did you purchase your vehicle under another name other than Scarlett? I would like to pull up your file to get your contact info.

June 15, 2021

They always do a excellent job of taking care of my Toyota Camry hybrid 2019. Levi us join kind and courteous. I bought my car here and get good communication. More

by golubpaul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Jump, Levi Taylor
June 15, 2021

Everyone I see and or deal with is very polite and courteous. Also they are knowledgeable about all operations. Kayla was who assisted me with my service and she was excellent! More

by admockus
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kayla Jones, Chris Maughon
June 08, 2021

Great place to buy a car but good luck getting it serviced. I was just told they were changing to "appointment only" after driving 30 miles for an oil change. Perhaps that's something you should let More

by fhgriffin57
Recommend Dealer
No
Employees Worked With
Don't see her picture and I don't know her name.
Jun 08, 2021 -

Heyward Allen Toyota responded

Thank you for taking the time to write a review. We have sent several emails and posted on our social media to try and reach as many people as possible for this change. We hope it will allow us to service more people in a timely manner while we transition into contraction of our service expansion.

June 08, 2021

I scheduled an appointment for regular maintenance. While on the phone to schedule, I mentioned that I received a letter about a recall. The young lady told me that the fuel pump replacement could More

by Zoemaggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Swanson
Jun 08, 2021 -

Heyward Allen Toyota responded

Thank you for taking the time to write a review. These recalls can be done same day but it sounds like your appointment may have only been made for routine maintenance. A recall has to be seen by a main shop technician and there are only so many techs that can do this. We can gladly set up an appointment to have this recall taken care of. If you are experiencing any of the issues in the recall, please let us know asap. Not everyone experiences the concerns of the recall but Toyota is going ahead and replacing the fuel pump on the vehicles listed.

Jun 08, 2021 -

Zoemaggie responded

Today, I told the service man that I was experiencing some hesitation during acceleration. Unconcered abd once again, he told me it would be at least 3 weeks before my car could be repaied. By the way, as a reminder, the day I called regarding the recall, the lady who answered the phone told me the regular maintenance AND the recall issue could be taken care during the same visit. She said I could leave my car if needed and the shuttle could bring me home and pick me up when the car was ready. The service man, Mr. Swanson, told me -no,that could not happen today. It's alarming knowing my car could just stop in the middle of traffic. The service man was very blazae about the situation.

Jun 09, 2021 -

Heyward Allen Toyota responded

After reviewing the call, our service scheduler did mention that this recall is booked out until July and would need a separate appointment at a later date if you needed to go ahead and schedule maintenance now. At that time we scheduled an appointment for July 6 to take care of the recall. You did mention to the scheduler you were experiencing some hesitation and she advised you to leave it with us for a few days to work it in with the safety concern. We would not be able to do it same day. We would advise you do go ahead and leave it with us for a few days so we can take care of it but it would need a few days for us to get the parts in and complete it without an appointment.

June 05, 2021

I have been using this dealership for over 15 years, & they have always been dependable & helpful. Part of the reason why I will always own a Toyota. More

by Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Senderhauf
...
79
...