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Heyward Allen Toyota
Athens, GA
2,415 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 15, 2021
Took over 4 hours to go through process Accessories we Took over 4 hours to go through process Accessories we paid for haven’t been installed. Original quote $1200 less than at time of purchase. Took over 4 hours to go through process Accessories we paid for haven’t been installed. Original quote $1200 less than at time of purchase. More
by Scarlett
Employees Worked With
J Hardin, Mario Gutierrez
June 15, 2021
Everyone I see and or deal with is very polite and courteous. Also they are knowledgeable about all operations. Kayla was who assisted me with my service and she was excellent! courteous. Also they are knowledgeable about all operations. Kayla was who assisted me with my service and she was excellent! More
by admockus
Employees Worked With
Kayla Jones, Chris Maughon
June 08, 2021
I scheduled an appointment for regular maintenance. While on the phone to schedule, I mentioned that I received a letter about a recall. The young lady told me that the fuel pump replacement could While on the phone to schedule, I mentioned that I received a letter about a recall. The young lady told me that the fuel pump replacement could be done the same day. When I arrived, the service person told me that it couldn't be done that day. He told me it would probably be 3 weeks before they could schedule. I mentioned the letter said the car could stall while going down the road. The service man said, "Yes, it could." He was very nonchalant about this being a dangerous situation and would not try to get me an appointment sooner. I called another dealership and they made an appointment in 2 days to repair the recall. Heyward Allen just lost a long term customer. More
by Zoemaggie
Employees Worked With
Mark Swanson
June 08, 2021
Great place to buy a car but good luck getting it serviced. I was just told they were changing to "appointment only" after driving 30 miles for an oil change. Perhaps that's something you should let serviced. I was just told they were changing to "appointment only" after driving 30 miles for an oil change. Perhaps that's something you should let your customers know in advance. I have purchased two cars here and co-signed with two of my children to buy a car. My daughter has already started driving to Gainesville because of the lack of service. Where it's serviced is where I'll purchase in the future. More
by fhgriffin57
Employees Worked With
Don't see her picture and I don't know her name.
June 06, 2021
GREAT EXPIERENCE!! THIS IS THE 5TH VEHICLE THAT WE HAVE PURCHASED FOR PHIL CROSS AND THE EXCELLENT SALES TEAM AT HEYWARD ALLEN TOYOTA. HE IS REALLY THE BEST AND TRIES VERY HARD TO MAKE YOUR EXPERIENCE EAS PURCHASED FOR PHIL CROSS AND THE EXCELLENT SALES TEAM AT HEYWARD ALLEN TOYOTA. HE IS REALLY THE BEST AND TRIES VERY HARD TO MAKE YOUR EXPERIENCE EASY AND PLEASANT. WE WILL ALWAYS GO TO THIS FINE DEALERSHIP FOR ALL OUR TOYOTA NEEDS, THANKS FOR SERVICE. More
by Jack
Employees Worked With
JULY, Phil Cross
June 05, 2021
Our car buying experience at Heyward Allen was great from start to finish. First of all, the staff is wonderful, very friendly, courteous, and professional. Samantha Fulford, who we met initially via email, start to finish. First of all, the staff is wonderful, very friendly, courteous, and professional. Samantha Fulford, who we met initially via email, put us in contact with our sales associate, Phil Cross. Phil discussed with us all of the option packages of the car we were interested in, the Highlander. Once we we had decided on the particular model, Phil quickly found one for us in the delivery pipeline. We then discussed the trade-in value of our car, and Phil gave us a very fair offer. Finally we agreed upon a financing package, and Phil said he would call us as soon as the car arrived. We were pleasantly surprised when the car arrived much sooner than expected. At the dealership, Phil went over in great detail all of the car’s features. We then met with July Zavala to discuss financing options and extra protection for our new car, which went really well. We love our new Highlander and look forward to working with Heyward Allen in the future. More
by LalaB
Employees Worked With
Phil Cross, July Zavala, Sam Fulford
June 05, 2021
I have been using this dealership for over 15 years, & they have always been dependable & helpful. Part of the reason why I will always own a Toyota. they have always been dependable & helpful. Part of the reason why I will always own a Toyota. More
by Smith
Employees Worked With
Kevin Senderhauf
June 03, 2021
Great friendly service! I was a “ walk-in “ and received rapid, quality, and courteous service as alway. Thanks; I will return when service is needed in the future rapid, quality, and courteous service as alway. Thanks; I will return when service is needed in the future More
by Bruce
Employees Worked With
Jason Trapanese
June 02, 2021
Here’s why I don’t take my car to Heyward Allen Toyota. After getting a factory recall notice, I made an appointment for the service. I got no less than 5 reminder emails, texts, and live phone calls to in After getting a factory recall notice, I made an appointment for the service. I got no less than 5 reminder emails, texts, and live phone calls to insure that I didn’t miss the appointment. Check in was unnecessarily delayed. 40 hours later I had not heard from them, so early the next morning I called. Was put on hold twice. Finally their representative said the car was ready (yesterday). You would have thought they could have emailed, texted, or called sooner. My local tire dealer provides a much higher level of customer service at better prices. More
by Sjenkins
Employees Worked With
John Doe
June 01, 2021
The staff members at Heyward Allen Toyota are most courteous and eager to assist. In 2003, I purchased an automobile from Larry Paul, Sales Consultant, whom I recently contacted regarding the purchas courteous and eager to assist. In 2003, I purchased an automobile from Larry Paul, Sales Consultant, whom I recently contacted regarding the purchase of a Camry. He graciously referred me to S. L. Mitchell, III, PROS Certified Sales Consultant, who provided excellent service in my selection of the Camry LE which is perfect for me. Mr. Mitchell was most informative in explaining the detailed features of the car, as well as the service contract and warranty. He introduced me to Levi Taylor, PROS Certified Assistant Service Manager, who was most friendly, and explained the car-servicing process in detail. My experience at Heyward Allen Toyota was notably pleasant, and I will definitely recommend this dealership to friends and family members. More
by tbone
Employees Worked With
S.L. Mitchell, Cliff Washington, Levi Taylor
