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Heyward Allen Toyota

Athens, GA

4.8
2,410 Reviews

2910 Atlanta Hwy

Athens, GA

30606

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Showing 2,410 reviews

January 20, 2021

Just bought my 5th Toyota from Heyward Allen! Great service from Sales team and even came and picked me up when vehicle was ready! I live in Commerce! More

by kwestbrooks
Recommend Dealer
Yes
Employees Worked With
Tim Jump, Weldon Taylor, Mario Gutierrez, Chelsie Horton
January 19, 2021

Excellent service during sale and closing. Toyota Tyler was professional and kind. Very good person to represent your dealership. Clean facility, nice people and not pressured. More

by randylci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Moncrief
January 19, 2021

Toyota Tyler took care of us from start to finish. This is our second Toyota vehicle from Heyward Allen, they are all wonderful and make the purchase process easy. Don’t hesitate to give them an opportunit More

by lesa lesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July Zavala, Tyler Moncrief
January 19, 2021

Tha GOAT enough said. Always a great experience Levi always is upfront and always professional nothing else you can ask for thanks again Heyward Allen Toyota. More

by theshisha2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Taylor, Geary McWhorter, Jason Trapanese, Weldon Taylor, Tyler Moncrief, JR Wynn
January 19, 2021

Always accommodating and pleasant. I appreciate the friendly, helpful staff and ease of dropping off the same day and being able to wait for work to be completed. More

by rkitchens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Trapanese, Kevin Senderhauf
January 19, 2021

Dean and Logan are the kindest, and most helpful! I love taking my car into Heyward because their level of service is so high. You feel taken care of!! More

by Morrowallison00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean, Logan
January 19, 2021

I really appreciate Maria's efforts to find me the car I wanted. Her calm, friendly, and efficient actions made the process so easy. This is the second vehicle Maria has helped me purchase. More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Fennell
January 18, 2021

I had an appointment at 3pm. After sitting at service dept for an hour, I was told it would be another 2 hours. I drive an hour each way to get service done on the car. I should not have to wait 3 hours More

by Bob.b.mcag
Customer Service
Recommend Dealer
No
Employees Worked With
Person lining cars up for service
Jan 20, 2021 -

Heyward Allen Toyota responded

Bob, we would like to look up your service records to see what may have happened during your visit. Would you mind sharing the name your vehicle is under as well as the year and model?

Jan 20, 2021 -

Bob.b.mcag responded

Bradley-workforce development 20 rav4hybrid

Jan 21, 2021 -

Heyward Allen Toyota responded

Thank you for providing that information. You are absolutely right. It should never take you that long for your routine maintenance. Other customers have shared the same frustration and we have realized that we have outgrown our service department. Our ability to serve you in a timely manner is very important. We understand that and are in the process of a service department expansion that should break ground this summer. We hope that with the room to service more vehicles at one time we will be able to accommodate the volume of customers we have grown to. We apologize for the inconvenience we caused you on the 18th and appreciate the drive you make to do business with us and hope you won't give up on us just yet.

January 18, 2021

Customer service and focus is excellent. Employees are professional and courteous. Waiting area is neat, clean, and well kept. Service was completed in a timely manner. More

by LuvMyToyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Yarri
January 18, 2021

Super fast, considerate staff. Thank you for a great experience! I felt safe sitting in their waiting room during Covid. Coffee and snacks available. Thanks More

by BugznGunz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Swanson
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