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Heyward Allen Toyota

Athens, GA

4.8
2,417 Reviews
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2910 Atlanta Hwy

Athens, GA

30606

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Showing 2,417 reviews

January 19, 2021

Tha GOAT enough said. Always a great experience Levi always is upfront and always professional nothing else you can ask for thanks again Heyward Allen Toyota. More

by theshisha2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Taylor, Geary McWhorter, Jason Trapanese, Weldon Taylor, Tyler Moncrief, JR Wynn
January 19, 2021

Always accommodating and pleasant. I appreciate the friendly, helpful staff and ease of dropping off the same day and being able to wait for work to be completed. More

by rkitchens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Trapanese, Kevin Senderhauf
January 19, 2021

Toyota Tyler took care of us from start to finish. This is our second Toyota vehicle from Heyward Allen, they are all wonderful and make the purchase process easy. Don’t hesitate to give them an opportunit More

by lesa lesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July Zavala, Tyler Moncrief
January 19, 2021

Excellent service during sale and closing. Toyota Tyler was professional and kind. Very good person to represent your dealership. Clean facility, nice people and not pressured. More

by randylci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Moncrief
January 18, 2021

I had an appointment at 3pm. After sitting at service dept for an hour, I was told it would be another 2 hours. I drive an hour each way to get service done on the car. I should not have to wait 3 hours More

by Bob.b.mcag
Customer Service
Recommend Dealer
No
Employees Worked With
Person lining cars up for service
Jan 20, 2021 -

Heyward Allen Toyota responded

Bob, we would like to look up your service records to see what may have happened during your visit. Would you mind sharing the name your vehicle is under as well as the year and model?

Jan 20, 2021 -

Bob.b.mcag responded

Bradley-workforce development 20 rav4hybrid

Jan 21, 2021 -

Heyward Allen Toyota responded

Thank you for providing that information. You are absolutely right. It should never take you that long for your routine maintenance. Other customers have shared the same frustration and we have realized that we have outgrown our service department. Our ability to serve you in a timely manner is very important. We understand that and are in the process of a service department expansion that should break ground this summer. We hope that with the room to service more vehicles at one time we will be able to accommodate the volume of customers we have grown to. We apologize for the inconvenience we caused you on the 18th and appreciate the drive you make to do business with us and hope you won't give up on us just yet.

January 18, 2021

Excellent service and excellent people. Staff were very nice and accommodating. Would definitely recommend friends and family. Great cars. Never had a bad experience with this dealership. More

by griff.giles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
S.L. Mitchell, Cliff Washington
January 18, 2021

Customer service and focus is excellent. Employees are professional and courteous. Waiting area is neat, clean, and well kept. Service was completed in a timely manner. More

by LuvMyToyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Yarri
January 18, 2021

Super fast, considerate staff. Thank you for a great experience! I felt safe sitting in their waiting room during Covid. Coffee and snacks available. Thanks More

by BugznGunz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Swanson
January 17, 2021

Trey was my salesman. He was professional and not pushy. He followed up during process but did not annoy me by reaching out too many times. He followed up days after purchase to make sure I was still happy More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Cocus
January 17, 2021

They seriously have the friendliest, most helpful workers here. I’ve never had a bad experience here. It’s clean, efficient, and they’ll answer any questions you have. More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Self, Bryan Aust
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