Hi-Line Autohaus

First, let me start off by saying I was a little reluctant/hesitant to purchase a vehicle from anyone without "laying eyes" on it, myself. This was my first online vehicle purchase so I was a bit a reluctant/hesitant to purchase a vehicle from anyone without "laying eyes" on it, myself. This was my first online vehicle purchase so I was a bit apprehensive. However, I relied on a good friend who lives in Charlotte. He had only positive things to say about the car, and staff. I also did my homework and relied on your ratings from BBB (A+), and a phone conversation with one of your previous customers who lives in NC. He told me he purchased 2 BMW's from you, as well. He left his name and number in his testimonial. Thanks! After seeing this particular Cadillac CTS Coupe, I knew this was the one I wanted. I spoke with Phil who took my initial inquiry then he passed me on the Nick who closed the deal. Both guys were courteous and helpful, even when I "haggled" Nick with the interest rate!!! All in all, I am pleased with the purchase, and I gave you the rating I did because you guys were courteous, didn't pressure me to purchase anything, but was "in it", for the sale, which was appropriate. You are first on my list for my next purchase as well, and I've already recommended you to one of my colleagues at work. Even, when the car was delivered, the delivery drivers sang your praises. That was also refreshing to hear! Blessings to all of you! More

Phil & Ali were great. 3rd car I have bought on-line & this was the easiest deal ever. The vehicle exceeded my expecttaions when I recieved it. This was my forst time dealing w/ Hi-Line & they have a & this was the easiest deal ever. The vehicle exceeded my expecttaions when I recieved it. This was my forst time dealing w/ Hi-Line & they have a great reputation & stand behind every vehicle they sell. The Q5 I bought was serviced & in immaculate condition. I will definitely check out Hi-Line when I am ready to pull the trigger again on my next vehicle. You should too! More

Great Car, Good Service. Would Do Business Again!! I Great Car, Good Service. Would Do Business Again!! I went to this dealership to look at an Audi Q7 3.6 they had on the lot but changed my mind when Great Car, Good Service. Would Do Business Again!! I went to this dealership to look at an Audi Q7 3.6 they had on the lot but changed my mind when I saw and test drove a Mercedes-Benz R350 and that began my fantastic experience! I had the pleasure of working with Nick Pennick he was very professional, knowledgeable, easy to deal with, accommodating and treated me with respect. I traded in a Land Rover LR3 SE, that had been well maintained and got a good price for it. They do have a no-haggle pricing system. Very pleasant and comfortable facility, the other sales associates, appraisers and customer service business staff enhanced the pleasant experience. Kudos to Hi-Line Garage and kudos to Nick for really going out of their way to help me have a good car buying experience. Next time I am in the market for a vehicle I will definitely go back to Hi-Line Garage and hope I can send more customers to Nick. So, I drove off the lot loving my new car. May God Bless everyone, Thank You A. Cole More

I purchased a 2010 Lexus RX350. I LOVE IT!! This was the best car buying experience I have ever encountered. The staff is very friendly and willing to go out of their way to get you the best deal. I would D best car buying experience I have ever encountered. The staff is very friendly and willing to go out of their way to get you the best deal. I would DEFINITELY recommend this dealer to anyone in the market for a luxury vehicle. Melissa G. More

After an extensive search for what we wanted, my wife and I drove our BMW 325I from Leesburg, VA to Hi-Line Garage in Charlotte, NC. We ended up purchasing a 2008 BMW M5 along with trading the 3 series. Th I drove our BMW 325I from Leesburg, VA to Hi-Line Garage in Charlotte, NC. We ended up purchasing a 2008 BMW M5 along with trading the 3 series. The price on the M5 was fantastic, however, they fell way short on the trade in value for the 325I. As well, the M5 to our surprise, had a Non Heads up display aftermarket windshield that had been installed. This caused a double image in the heads up display. Hi-Line Garage would NOT make this good and denied they had installed it or that they noticed anything in the display. They even suggested that we drive the six hours down there so they could look at it...(not likely). It ended up costing us over $1000 to replace the windshield. With their non-interest in supporting their customers, or stand behind the vehicles after they slam dunk you into a vehicle, I would not recommend this place to anyone. I don't blame Phillip Kirkpatrick, he was great as a sales person and probably should be at a BMW dealership. He definetley has the knowledge and skills required. It's the Management team there who is missing the boat on customer service. Peter and Laura More

I had the most wonderful experience at Hi-Line Garage in Charlotte, N.C. Frank Kiger and Phil Moore were absolutely true professionals. This is a great dealership; they are so wonderful to work with, very p Charlotte, N.C. Frank Kiger and Phil Moore were absolutely true professionals. This is a great dealership; they are so wonderful to work with, very professional, I have never had such a wonderful experience with a business, great service with wonderful attitudes. They were so easy to work with, they are upfront, and honest, and do not come up with any hidden fees. They are not pushy, they are very kind and give you plenty of time to make up your mind. I got the car of my "DREAMS" and they made it affordable!!! A C300 White Mercedes 4Matic. They should change their name to something to reflect their upscale dealership... for ex: HI-LINE AUTO SALES - instead of garage, because this dealer is definiately high class. More

Just bought my second car from them, my first car was BMW 135 convertible, I traded it in for BMW 328 convertible, both cars were in great shape and for a great price, although i did my homework, I could not 135 convertible, I traded it in for BMW 328 convertible, both cars were in great shape and for a great price, although i did my homework, I could not beat their price. Very friendly staff that worked hard to help me find what I want in both cases. I will definitely not buy a car from anyone else for years to come. More

Phil Moore and Rob Cornwell were a pleasure to work with. They made my car buying experience very easy and they really delivered. I love my Mercedes Benz CLS550! I would highly recommend buying a vehicle fro They made my car buying experience very easy and they really delivered. I love my Mercedes Benz CLS550! I would highly recommend buying a vehicle from Hi-Line Garage. Thanks Guys! David B (from Winston Salem) More

I had a very good experience with Phil and the owner. I had a very good experience with Phil and the owner. They were very helpful. I like the way that if Phil didn't no an answer, he didn't hesitate to I had a very good experience with Phil and the owner. They were very helpful. I like the way that if Phil didn't no an answer, he didn't hesitate to go inside and either he had the answer or the owner was out there to explain. I will certainly let everyone I know, and whomever ask, that L drove 2 /1/2 hours from Augusta, GA to Charlotte because the price and look of the vehicle was to good to pass up. I'm glad I did, and will not hesitate to do it again when I'm able to. CLASS ACT!!!!! Thomas Watkins More

Wonderful staff! I brought my 2 year old in and every single one of their staff interacted with him. They helped get us the best deal we could. And it turned out to be the best deal. My husband and I w single one of their staff interacted with him. They helped get us the best deal we could. And it turned out to be the best deal. My husband and I were very impressed with this place and how smooth sailing it came out to be. More