Hickory Used Car Superstore

So after writing a review about my bad experience I had at their dealership, They decided to retaliate by leaving a bad review where my Wife works. When I was notified about what they had done, I returned at their dealership, They decided to retaliate by leaving a bad review where my Wife works. When I was notified about what they had done, I returned back to the dealership to speak to the Floor manager RICH WITHERSPOON AND explained to him the situation and he told me he knew nothing about it.. So he said he will get on the computer and check to see what I was referring to, The red flag on that was I never told Him where she worked so how did he know where she worked if he honestly didn't know , But of course when he checked the review was no longer there. But I know what kind of slick business people try to run so of course. I took a screenshot on my way to the dealership. So i showed him what I was Referring to. Needless to Say he denied the facts. So if you're trying to get a good vehicle I encourage you to go elsewhere, Because once the deal is done they don't give a crap about you. So if you took the time to read their reviews continue on reading the other reviews of other people's bad experience. More

Do not do business with this dealership ! All they know how to do is lie ! We bought a car from here less than a month ago and the motor is already having to be replaced ! Was told they would All they know how to do is lie ! We bought a car from here less than a month ago and the motor is already having to be replaced ! Was told they would put us in a new car and that was another lie ! Now I am without a car until the motor gets replaced in mine ! More

Buyer Beware! ! This dealership does not care about their customers once you walk the keys out that door. Bought a truck for my 18 year old son from these guys, w ! This dealership does not care about their customers once you walk the keys out that door. Bought a truck for my 18 year old son from these guys, within 2 weeks of purchase had to replace the water pump. Within 5 weeks of purchase, find out that I have to REPLACE THE ENTIRE ENGINE BLOCK. Talked to Neil and Rich about making it right and all they could say is "Sorry you didn't buy the warranty"!! They say they do a 125 point inspection, this is either a joke or they are inept. We have now been without a vehicle for over a month as we try to figure out how to pay for a new engine and these guys nor Everett care. Do yourself a favor, KEEP DRIVING to another dealership as these guys are nothing more than WARRANTY SELLERS. More

CAUTION: DO NOT DO BUSINESS UPDATE (October 16th, 2022) Hickory used auto superstore commented on my review saying that they would contact me and there has been no response in over a week. UPDATE #2: (D Hickory used auto superstore commented on my review saying that they would contact me and there has been no response in over a week. UPDATE #2: (December 26th, 2022) On November 15th the floor manager contacted me and asked me if he could help me out since it is around the holidays. I talked with him and told him what I wanted to fix the situation. He said he would see what the store could do and told me that I would be notified soon if anything could be done. He told me that they usually help people who have had terrible situations like this. It is now December 26th with no call or text telling me if they will do anything to help me after what we have been through with this car. 6 months of owning this vehicle has been a huge mess. To start off, the car has already had major transmission issues. This issue was overlooked when I bought the car because it was considered “normal”. Since then, the issue has since gotten worse over time to the point that there feels like there aren’t any gears. After that, the mechanic told me about a bad exhaust leak when I took it in because of a gas smell that had been there since I bought the car. I was informed by my mechanic that the car would cause me to fail state inspection. I was also shown that the car throws codes for the issue and when you plug a scan tool there are stored codes from before I bought the car and weren’t fixed. I noticed a leak in the front right strut within the first month of ownership that was most likely there when I bought the car and has been mechanical sounding when driving at normal speed. The car has cost over 2000 to fix plus more due to the exhaust leak and suspension and is unsafe to drive in rainy conditions. I hydroplaned coming home from work into a grassy field due to the suspension being unstable and jerky even when doing 20 under the speed limit. The salesperson and manager were very nice but we’re very persistent that I buy the car and now I can’t drive my car feeling safe. If I had to do it over again I would have kept my reliable, safe car and not contacted the manager again after persistent texting and calling from the manager even after I looked at the car and decided I wasn’t buying it. More

DO NOT BUY FROM HERE! !! Worse car buying experience ever! Got the car home and had many, many issues to the point it's not driveable. Called and spoke with 4 different sal !! Worse car buying experience ever! Got the car home and had many, many issues to the point it's not driveable. Called and spoke with 4 different salesman and the manager who all promised to look into it and call me back. Never received a single call back. Never tried to help resolve any of my issues. My temporary tag has died and I haven't received a permanent. Dmv said it was never submitted by the carlot who I can't get to look into this issue either. Very unprofessional!! More

Lie after lie after lie. Promised the mood but was caught in multiple lies, both the salesman and the manager, Bruce. Plenty of better dealerships around that are honest and Promised the mood but was caught in multiple lies, both the salesman and the manager, Bruce. Plenty of better dealerships around that are honest and not deceptive. More

I've dealt with many car dealerships through my life and this is one of the best experiences I've ever had! They go out of their way to ensure your happiness and make sure you are well taken care of!! Ask this is one of the best experiences I've ever had! They go out of their way to ensure your happiness and make sure you are well taken care of!! Ask for Jennifer or Dillon for an awesome experience!! ❤️ More

Hickory Used Car Superstore has the best deals in town! Highly Recommended, trusted and do business nationwide. I love these guys! Highly Recommended, trusted and do business nationwide. I love these guys! More

I drove across 6 states to do business with Hickory Used Car Superstore! Sales Manger Jennifer Ross and her team were fantastic: responsive, knowledgeable, attentive and professional--they even stayed late Car Superstore! Sales Manger Jennifer Ross and her team were fantastic: responsive, knowledgeable, attentive and professional--they even stayed late to wait for me to arrive for a test drive. I was immediately SOLD on the beautiful vehicle they had waiting for me and the killer deal. Absolutely, if you want to receive the SUPERSTAR treatment, go to Hickory Used Car SUPERSTORE! More