Hickory Used Car Superstore

Great sales man, but it ends there. So I went to HUCS because they advertised a Roush Mustang. I went and test drove the car and liked it. It did have a vibration that I was told would b So I went to HUCS because they advertised a Roush Mustang. I went and test drove the car and liked it. It did have a vibration that I was told would be fixed before I bought the car, it wasn't. I finally was able to get them to have Everett tire center to look into the issue. It ended up being a warped front rim and two tires "out of round" that wouldn't balance. They refused to fix the problem because they said I lied about my trade in. I am not sure what is so hard to understand the car was in the process of being restored?? No biggie, I bought tires myself to simply not have to deal with "the desk". Fast forward to today, the car has no transmission because it quit working two days after I made my first payment. It started acting up two days after I bought the car by flashing the od off light and a check engine light. It wouldn't pull past a lower rpm and had harsh or no shifts. It has been sitting in my driveway for a week now and was supposed to be picked of for a "diagnostic" check on Friday, then Monday, and now tomorrow. I was told the car had a thorough inspection with all fluids checked and changed with tire check an d rotation, the transmission fluid is black and smells like someone had a campfire in it and the tires were bad so I am suspect that any inspection was performed? One bright point is that Gary McGill was an awesome guy, and remains so. The low customer service score does not include Gary or Ramiro, just wanted to add that. I would recommend him, but at this point I won't recommend HUCS until they work to resolve this issue and do so promptly because I have to have this car. More

Great Experience I was working with Brett over the phone for most of the process. I live a few hours away. Brett would answer my calls/texts right away. He made it ver I was working with Brett over the phone for most of the process. I live a few hours away. Brett would answer my calls/texts right away. He made it very easy. I drove up, got my car and enjoyed the ride back home. I would recommend him to anyone. More

Great Experience!! This is a great dealership. We went with the intention of test driving a car we saw online. Gary McGill came out to assist us in looking at the car i This is a great dealership. We went with the intention of test driving a car we saw online. Gary McGill came out to assist us in looking at the car inside and out. He was very informative and friendly. He assisted us in walking away with a new car. The process was very easy. I would highly recommend this dealership to anyone else that is in the process of buying a new car. More

Great experience! I've never had such an easy enjoyable experience while purchasing a vehicle. I will definitely recommend Hickory Used Car Superstore to my friends and I've never had such an easy enjoyable experience while purchasing a vehicle. I will definitely recommend Hickory Used Car Superstore to my friends and family! More

Keith was very helpful!! I would recommend anyone trying to rebuild there credit to come here!! They helped me finance a car with low interest and low payments to fit my budge I would recommend anyone trying to rebuild there credit to come here!! They helped me finance a car with low interest and low payments to fit my budget. More

Excellent Experience Brett Rouse was very easy to work with. He let us know he was there to help us only if we wanted help. He ended up finding the car I had been lookin Brett Rouse was very easy to work with. He let us know he was there to help us only if we wanted help. He ended up finding the car I had been looking for. He was honest and straight up about everything, with no pressure. I would recommend him to anyone looking for a great deal on a used car. More

Good team of guys to deal with. Nice sales team. Gary came out and talked to us for a min and really let us know he was there to help if we needed him, and when we found the one we w Nice sales team. Gary came out and talked to us for a min and really let us know he was there to help if we needed him, and when we found the one we wanted online in Boone he called and had it sent down to us to look at quickly. Very laid back, easy to work with and helped us a lot. Overall great experience. More

great experience We love dealing with the Hickory Super Store, very relaxed, not pushy, setting.... gave us the deal we wanted...we feel great about our deal, Brett is We love dealing with the Hickory Super Store, very relaxed, not pushy, setting.... gave us the deal we wanted...we feel great about our deal, Brett is awesome! Highly recommend... More

It was a great visit with friendly staff Thanks for helping us today with the purchase of my new SUV. My name is Ronald Howard and me and my girlfriend Ava came in today and was assisted by G Thanks for helping us today with the purchase of my new SUV. My name is Ronald Howard and me and my girlfriend Ava came in today and was assisted by Gary McGill and he done a excellent job with helping us get into the dodge that we chose. More

A pleasant enjoyable experience! I arrived with a certain vehicle in mind, took the test drive and the sales associate Keith Barnett was very informative and friendly. We even had a l I arrived with a certain vehicle in mind, took the test drive and the sales associate Keith Barnett was very informative and friendly. We even had a little humor and fun trying to find a solution to retract the hard top. Upon review it appeared that the vehicle was too old to work with my less than perfect credit score but Keith and the team didn't give up, they help to find an even better vehicle and were able to keep my payments where I asked. So I say the visit was a success, I walked out with an amazing vehicle and a smile on my face! More