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Highline Imports Inc.

Birmingham, AL

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77 Reviews

329 24th Street South

Birmingham, AL

35233

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77 Reviews of Highline Imports Inc.

July 16, 2015

I love this place. I have been looking for a car for a month. I visited over six dealerships in town and Highline was the only one that made it happen at the right pric More

by MrsKrisT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rami Achdut
Jul 16, 2015 -

Highline Imports Inc. responded

Thank you for the kind review! We really appreciate you choosing Highline Imports! Enjoy your new car ! Come see us again.

May 28, 2015

very pleasant experience these guys were great to deal with. we went there to look at a particular vehicle that was advertised on the internet. after we drove the s.u.v. we ha More

by cbroset
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
the guys in the closing office., Rami Achdut
May 28, 2015 -

Highline Imports Inc. responded

Mr. & Mrs. Broset, Thank you so much for taking the time to review us. We appreciate your business and are thrilled to hear that you are enjoying your new car. Again, thank you and we look forward to helping you in the future !!

January 14, 2015

In LOVE with highline imports! Well after finally getting the 2 seater Mercedes AMG at a great deal, and Still being in love with the car, I decided I also needed another car with a More

by Jessie Odell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rami Achdut, Stephanie Rogers
Jan 14, 2015 -

Highline Imports Inc. responded

Thank you for the review! We are glad that you were pleased with your experience at our dealership. We hope that all of our customers receive the same great customer service that you did. We hope you are enjoying your new vehicle! If there is anything you need, please feel free to reach out to us. Again, thank you for your continued trust and business.

November 15, 2014

Love my Mercedes slk 55 amg my second car buying experience with Highline. Love our new Mercedes. I highly recommend this group for your car needs. I've really enjoyed my drivin More

by jessodell2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rami Achdut, Stephanie Rogers
August 25, 2014

Not trustworthy at all. Selling structurally damaged car I recently purchased a lexus es350 and within a week I asked for an exchange. As per the policy the exchange value should remain the same as the purch More

by AtulKumar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 20, 2014 -

Highline Imports Inc. responded

Hello Mr. Kumar. Thank you for taking the time to post your review, although negative. There are several things that you have mentioned that I have double checked and some things are not factual. To address the gas and usuage charge, we do have mileage restrictions and there was wear/tear put on the car during those 90+ days you had the car. I know you are frustrated and can only suggest, that the conversation and meeting you had with the Owner regarding the exchange/charges/etc - was mutually agreed upon. Also, just to let you know, we have never been to 'court' over any issues with our vehicles. I do apologize for any misunderstandings and the way you feel about us. Stephanie.

June 25, 2014

STAYAWAY These people are not trustworthy. The vehicles they sell may seem nice when you test drive them but they have major issues! Found out the day after pu More

by smithj97
Customer Service
Recommend Dealer
No
Employees Worked With
Bobby Strange, Rami Achdut
Jul 08, 2014 -

Highline Imports Inc. responded

Hello Ms. Eppes - I am sorry to hear of this and of your problems with the vehicle. Since the vehicle was purchased "as-is" - we would be glad to try and help you by repairing the vehicle at a lower cost for you. Again, we do apologize for this inconvenience. Please feel free to contact me directly. 205.223.3798 so we can get this set up.

Jul 09, 2014 -

smithj97 responded

Why in the world would I want you to do the repairs to the vehicle (even at a discounted price) when you sold me the vehicle with a bad motor in the first place. It does not say much for your shop guys that they supposedly did not find the problem with the vehicle in the first place. And if they did find the problem with the vehicle and you sold it like it was without disclosing that information then there is a whole new set of problems. What I would consider to be fair would be a partial refund of the purchase price of the vehicle that I can put towards having the problems fixed by a mechanic that I trust.

Jul 23, 2014 -

smithj97 responded

And here it is - 2 weeks later and no response from you. Let me guess, another family emergency that took you out of town? That seems to be your companies standard answer for not getting back to customers in a timely manner. As I stated in my previous reply I do not find it acceptable to allow your people to make the repairs to the vehicle, even at a discounted price. I do not trust them! I have gotten a couple of quotes for the engine replacement and would be glad to accept even half of the cost of just the parts.

Oct 17, 2014 -

smithj97 responded

WORST EXPERIENCE I HAVE EVER HAD!!!! So after forking out double what we originally paid for the vehicle just to get the thing drivable, now we discover that the sunroof leaks too. Funny how the carfax report that was given to me (in which the vehicle was serviced just 5 months prior to my purchase) did not show any issues with the vehicle....You can bet that I have told everyone that I know to never, ever deal with this dealership. If you read this review - don't buy from them!

March 06, 2014

Horrible service AFTER you purchase. They make promises to get you to buy, but then don't come through. Do NOT waste your time here!!! More

by Anon85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 09, 2016 -

Highline Imports Inc. responded

Dear Anon, We apologize for the late response to your review. We are now under NEW ownership and are going through the reviews posted on dealer rater. We are so sorry to hear about your previous experience. On behalf of the new ownership I would like to invite you to experience the customer service provided now. We endeavor to provide excellent customer service during the entire buying process and afterwards as well. Our team goes over and above for our customers. We hope to see you soon! Sincerely, Sarah Krebs Customer Support

January 25, 2014

Would like to retract A review about the dealership... Since I posted my negative review I immediately had a response ...I'm very impressed and they are going to do everything to make it right...apparentl More

by Hairartist
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie, Rami Achdut
Jan 27, 2014 -

Highline Imports Inc. responded

Thank you for updating your rating. We really appreciate it. Let me know if I can assist you further.

January 10, 2014

We buy mulitple cars every year and have always found Highline Imports to be very competetive in their prices and quality. The sales staff always have been very friendly and never pushy or demanding. E More

by brucemccormick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rami Achdut, Stephanie Rogers
Jan 27, 2014 -

Highline Imports Inc. responded

Thank you for such a great review. We appreciate your trust in us and look forward to helping you again.

January 03, 2014

Took advantage of their 30 day exchange policy and love my new 2012 Jeep Liberty 4x4. It's an excellent vehicle and does great for me in the snow here in Chicago. Scott was an amazing salesman, so if buyin More

by Mcguire0807
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler, Patrick, Scott, Russell, and Rami.
Jan 07, 2014 -

Highline Imports Inc. responded

Thank you for your review. And most certainly, for using your 30 day exchange. The Land Rover had a low battery, which caused the problems and we replaced.

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