Hiland Toyota

Visited the dealership a few times before settling on a used Scion. Never have I seen a place so uninterested in selling me a car! I've dealt with several people and the only person I liked was Mike Morale used Scion. Never have I seen a place so uninterested in selling me a car! I've dealt with several people and the only person I liked was Mike Morales. He was laid back, honest and easy to deal with. But, despite liking Mike, every time I try to contact him via email, I get an email back from the internet sales manager, Lonnie Tapscott, who, despite writing back, doesn't really answer my questions. The finance guy was smarmy and tried to see if he could get an "in" while talking to me to bash Al Gore, but I didn't bite. xxx? Asked me how I felt about Al Gore buying some big fancy house. What does that have to do with anything? Said he'd never seen anyone NOT buy the Toyota Extended Care, but I wasn't budging on that either. My buying experience was OK. The only positive thing about it was Mike. I just get the overall feeling that they just don't give a crap about you, even when you DO decide to buy a car. During the several months I was searching, I made numerous inquiries via their (never updated) website and never did anyone call on me or offer to help me find what I was looking for. If I hadn't have been after such a specific car, I would never have bought from them. Would not recommend unless you know exactly what you're after and can deal with Mike only! More

I have never had a good experience with this dealership. I've been there several times, once to buy a 2004 Scion xB in 2007 and today to look at a 2010 Scion xB. If you're under 30 years old, don't even bot I've been there several times, once to buy a 2004 Scion xB in 2007 and today to look at a 2010 Scion xB. If you're under 30 years old, don't even bother. They'll barely talk to you, let alone take you seriously. They once told me they would install an iPod adapter after I was told the model came equipped with one. They never followed through with it even though they gave me a statement in writing, even after several faxes and calls. Worse customer service EVER. More