Hiley Acura

NO FOLLOW THROUGH We bought a new car here. The finance person lied to us about our warranty and service policy that we had purchased at the time of financing. We cal We bought a new car here. The finance person lied to us about our warranty and service policy that we had purchased at the time of financing. We called, emailed, etc. and no one would ever follow through. There was some problem because the finance person left the dealership, came back, and I guess he is gone again. I tried contacting Sharbel, the general manager several times, and only had one response. Then I was dealing with Nick Cox who was supposed to straighten it out. Then he quit returning my calls. Finally the finance manager got involved and it still took 3 more times for it to get straightened out. I felt lied to and ignored repeatedly. I love my new Acura, but would never buy from this dealership again. More

Be Careful of Used Car Sales Here I bought a used vehicle from this dealership Saturday. Tuesday it broke down. The radiator was cracked, so I had to replace that and the thermostat. T I bought a used vehicle from this dealership Saturday. Tuesday it broke down. The radiator was cracked, so I had to replace that and the thermostat. Today is Thursday. I now have to get the fan replaced because the car keeps overheating, won't blow cold air, and the oil light keeps coming on. The dealership made a big deal about buying the car "As Is." Okay. Luckily, I spent less than what I had budgeted for a cash car and I in no way expected perfection from a used vehicle. I also, however, did not expect to have spent close to a grand on repairs in less than a week of owning it. I contacted customer service and was offered a $100 service voucher as if I would EVER return to this place. According to them there's no way they could have known this would happen. And they spent "quite a bit of money" preparing it for sale. So I'm supposed to believe the radiator magically cracked a few days after purchase and they had no clue about all the other issues this car has? Okay. More

rocky provoided excellent feedback rocky gave us some options to consider for our next used car, we are currently gathering info for future car we were unsure of some of the newer featu rocky gave us some options to consider for our next used car, we are currently gathering info for future car we were unsure of some of the newer features and safety options More

Came through in the end. There was an issue with finding the 2nd key for my vehicle. The staff of this dealership came through for me and found the key and resolved the issue There was an issue with finding the 2nd key for my vehicle. The staff of this dealership came through for me and found the key and resolved the issue. More

Great Jeff went to great lengths to find the right car to meet my criteria. When a family emergency came up during finalizing everything, Jeff happily deli Jeff went to great lengths to find the right car to meet my criteria. When a family emergency came up during finalizing everything, Jeff happily delivered the car to my home after hours. He clearly went out of his way to take care of me & my family. More

Friendly Service Nick Hawthorne went above and beyond to assist us with finding a car for my son. He took the time to show us several vehicles and had a great attitud Nick Hawthorne went above and beyond to assist us with finding a car for my son. He took the time to show us several vehicles and had a great attitude. More

Best experience ever! John Thompson was awesome! He helped us out every step of the way! He went above and beyond to get us into a nice car! John didnt pressure us at all a John Thompson was awesome! He helped us out every step of the way! He went above and beyond to get us into a nice car! John didnt pressure us at all and was always helpful! I would seriously recommend him for any car buyinh experience! John Thompson is super awesome! More

AWFUL, RUDE, & DISRESPECTFUL Where so I begin first they lost my drivers license & after financing fell thru they deposited the post dated check into my account for $800, which I Where so I begin first they lost my drivers license & after financing fell thru they deposited the post dated check into my account for $800, which I was told they werent going to deposit it into my account because the deal fell thru, then told me to stop payment on the check which cost me $35 I asked Mr.Torress to cover my stop payment fee he refused to told me oh well then insulted me by saying if im worried about nsf fees being incurred that means I didnt have the money in the first place the list goes on & on & on I wouldnt recommend my dog buying a car here ever worst service........ More

Used Car Shopping I took my friend there to look at a good car for a decent price. The experience and sales man were both pleasant. Though we did not make a purchase, o I took my friend there to look at a good car for a decent price. The experience and sales man were both pleasant. Though we did not make a purchase, our salesman, Jeff Palmer did an excellent job in showing vehicles to us as well as positively representing Mac Churchill Acura. We ended up purchasing from an individual but will and already have directed others to the Ft Worth location as well as to Jeff Palmer. More