Hiley Acura

They Lie Lie Lie I wrote before about the crazy stuff that goes on there. One man, nick Cox, tried too fix things. Thought he had. Short synopsis Bought a car, our s I wrote before about the crazy stuff that goes on there. One man, nick Cox, tried too fix things. Thought he had. Short synopsis Bought a car, our second. They wanted her to trade hers in. She said if the right car right deal. They bring a SUV to OUR HOUSE to show her as we are Leaving for airport. She loves it. I drop her off at DFW. I speed back to give a deposit. Hand it to a manager, Paul Garett. Two days later I show up, after being guaranteed it is in warehouse and safe, and the salesman walks out with the manager Paul Garett, and tell me oops. We sold it. Don't tell her till Monday and maybe we can find something. I'm not telling her, you are is what I said WE WILL JUST TELL HER IT GOT WRECKED is what the manager, Paul Garrtt said Really Tons more crap happened after that I spoke with Mac Churchill himself Sorry. Whatever we have to do too fix this Well, still getting run around The liar still has not been made to apologize to us in front of the rest of his staff so that they all know that they can't do things like that He really should be fired for his actions. I would not want him ruining my name as a representative of the business I implore all too stay away More

Great service on recall issue from Lionel Valdez! My 2005 Acura TL has a service recall regarding the power steering pressure line leaking on to the exhaust system and possibly causing a fire. Well, t My 2005 Acura TL has a service recall regarding the power steering pressure line leaking on to the exhaust system and possibly causing a fire. Well, this is exactly what happened to me! I dealt with Acura corporate for the better part of two weeks, had rented a vehicle, and when I finally took my car to Lionel and his incredible staff at Mac Churchill, they corrected the problem with no charge to me. They all treated me kindly, with a smile, and made me confident that, since my wife is looking for a new/used MDX, I will certainly contact Mac Churchill for my next purchase. Lionel you rock!. Props to Asian Craven as well-she went above and beyond to ensure all my needs were met. -thanks, Harry More

Don't buy from MAC CHURCHILL From day one I had issues.They kept my car for about a week before I could drive it because they said they were fixing something. OVERPRICED.Terrible From day one I had issues.They kept my car for about a week before I could drive it because they said they were fixing something. OVERPRICED.Terrible customer service. False promises.(they said rhey would repair my arm rest.) They give you the complete run around for anything and everything.Now I have to make a repair over $2300. I WOULD NOT SUGGEST OR RECOMMEND THIS DEALERSHIP TO ANYONE...EVEN IF I LOATHED THE PERSON. More

wanted me to sign a promissory note before purchase The manager wanted me to sign a promissory letter before I purchase the vehicle without discussing any prices about the vehicle or other business .th The manager wanted me to sign a promissory letter before I purchase the vehicle without discussing any prices about the vehicle or other business .the promissory note insisted that I would purchase the vehicle and take it home if the price was agreeable . More

Worst experience at a dealership in my life My father and I located a 2003 Porsche 911 online for sale at Mac Churchill Acura. We discussed details of the car with Francis, he was helpful sent p My father and I located a 2003 Porsche 911 online for sale at Mac Churchill Acura. We discussed details of the car with Francis, he was helpful sent pictures and kept us in the loop. Upon booking travel and arriving in Ft Worth with cashiers check in hand to pay for car. We were tried to talk into financing. Once we saw the car, things were broken on the car that were clearly not broken in the pictures sent to us 2 days prior. This obviously occurred in clean up. We pointed them out to he sales people and was told they would work it out. We stayed he night and returned to the dealer the next morning to finish the deal. They allowed us to take the car to the local Porsche dealer to get it checked. Everything on the car was good except needing a new battery, this one kept dying and would not allow us to make the drive home. Porsche told us the battery was under warranty and the dealer should replace it. Once we arrived back a dealership and negotiated a deal for them to replace the battery and we would purchase and be on our way. They took the car back to replace the battery and in turn put a small Honda battery in the car instead of the one meant for the car. This battery didn't even allow the cover to fit back on it. If we would not have check we would have never known. Then when we went back inside to talk about it. They told us , the hey had already lost money on the car and could not help us. But it was in writing that the battery was to be replaced correctly. Sales mgmt never came out of their office to discuss. Never came to shake a hand, never apologized. Instead laughed when our sales person went to them to try and make the deal right. I know they make money on financing and we were paying cash, I also know they sell 400 cars per month and this dealt meant nothing to them. But, you do not treat customers this way ever. I have been a business owner for many years and would never think to treat my smallest customer this way. If Acura is not prepared to handle higher end cars and their customer, maybe they shouldn't sale them!!! More

BAIT AND SWITCH...AGAIN Need a zero star rating in this case!! Very dishonest. Will only go back to return my vehicle when lease term is complete. They called me for a ea Need a zero star rating in this case!! Very dishonest. Will only go back to return my vehicle when lease term is complete. They called me for a early release/trade of my MDX. I was very clear over the phone and when I negotiated in person that I wanted the same terms. Once we settled on the terms and I went to finance to sign, the terms changed in their favor (mileage terms from 15k miles per year to 10k miles per year), but I expected this because they did the same thing on my second early term/trade 2 years ago. THIS TIME THEY DID NOT HONOR IT AND I ASKED FOR THE KEYS OF MY VEHICLE AND LEFT. I will not do business with them again. More

Had me at hello, almost lost me over a key The Good: The sales rep was very pleasant and a "no-pressure" guy. They allowed me to bring my mechanic to their service bay to inspect the used car The Good: The sales rep was very pleasant and a "no-pressure" guy. They allowed me to bring my mechanic to their service bay to inspect the used car I was considering. Mr. Nguyen who handled the finance paperwork did his part of the deal quickly and with no nonsense. Wish all the other guys were like him. The Bad: The sales manager and closing guys jerked me around and took forever. Part of the deal was 4 free oil changes. After doing the paperwork, I asked and asked for something with that in writing--they gave me a coupon for a year of free oil changes. Uh, guys, I don't drive enough miles in a year to make 4 oil changes, but I guess that's just too bad. THE UGLY! AFTER the deal was signed and sealed and funded, I had to wait 20-30 minutes and ask several times to find the sales rep so I could get the keys to my car and get out of there. (Note--PLURAL keys) When I finally found him, he gave me ONLY ONE key! Really, guys? Had I known this, I would have negotiated another $200 off the price or walked away. BUT after emailing Mac Churchill, and after a few weeks, they did resolve this to my satisfaction. To compensate me for the expense of making a second key, they comped me some oil changes. It's too bad the sales staff would not handle this, but it was eventually taken care of. More