Hiley Acura

I bought a vehicle from this dealership in August of last year. We had a contract to fix a few things and those things were taken care of promptly and properly. A couple of months later my vehicle broke down year. We had a contract to fix a few things and those things were taken care of promptly and properly. A couple of months later my vehicle broke down and was towed to the dealership. When I got there to talk with them as the van was being dropped off, I asked if my warrant deductible was per visit or problem. Since it was per visit I mentioned that my A/C was not working and asked that it be looked at. A couple of hours later I was called with a quote to fix my van, after some haggling a price was set so that the pulley system could be fixed. There was no mention of the AC and I assumed that all of that issue was covered by my warrant and fixed. I picked up my van and drove home. A couple of weeks later the weather warmed up and I noticed that my AC was not blowing cold air. I called to ask if the AC had even been looked at and was told to see line 4, I asked for an explanation as to what that meant on my reciept because I was obviously unaware. The person I worked with was not very nice so I ended the conversation. Again the weather got cooler and the AC wasnt a big issue, bad idea to let this go! Well as always in Texas it warmed up again and at the same time my 6 Disk changer jammed a CD which would not allow my navagation screen to close. I called the dealership to set up an appt to fix both problems and was told my CD player was not covered under my warranty. Big news to me because the finance manager who worked with us specifically said that the coverage we picked was perfect because if one of our kids pulled the DVD screen down and broke it we would be covered. Well I guess he got our coverage wrong because this was not the case. I called and spoke with one of the finance managers and told him the issues I had had, he said he would look into it but never returned my call. The next week I called and asked for the general manager of the dealership and was sent to his voicemail. The next day the finance manager I worked with on my contract when I purchased the vehicle called and again said he would look into it and call me back. It took a week or so and I called again and he called and apologized and said he was out of town on a family emergency. A week later he called and said that the warranty could be upgraded for a fee, not having the money at that time I told him I would let him know in a few days and asked if he could make an appt for me to bring in my van so the AC could be rechecked(they did offer to do this for no money but I couldnt get a hold of the service tech who was supposed to help me). He said he would call me back and as of today I have not heard from him. Im not sure as to my options at this point and I have no cold air blowing out of my AC in this hot weather! The first service person I worked with when I brought my van in for the We Owe/You Owe contract was very nice to work with but other than that my expieriance was horrible and I will never refer anyone to this dealership. More

I have now leased 2 brand new Acura TSX's from David Nguyen. He is by far the best car salesman I have ever encountered. He is very up front and honest and doesn't try to nickel and dime you. He is very Nguyen. He is by far the best car salesman I have ever encountered. He is very up front and honest and doesn't try to nickel and dime you. He is very knowledgable with regard to the vehicles. All in all, I will recommend Mac Churchill and David to anyone I know who is looking for a new car. I'm also a customer for life! More

To whom it may concern, I would like to let you know that my wife and I are VERY pleased with the service we received at Mac Churchill and that we love our 2003 Acura TL2 and Will buy another Acura. my wife and I are VERY pleased with the service we received at Mac Churchill and that we love our 2003 Acura TL2 and Will buy another Acura. More

All the service personnel have been friendly and helpful. Service is done as explained. Coupons help make the service a good value. The waiting room is clean and well stocked. Service is done as explained. Coupons help make the service a good value. The waiting room is clean and well stocked. More

I found this dealership to be very customer orientated. They are very friendly and go the extra mile to please. I was very happy about my experience. One problem I gave them was not fixed. Mechanic was r They are very friendly and go the extra mile to please. I was very happy about my experience. One problem I gave them was not fixed. Mechanic was rated lower than the service writer. More

Amanda was awesome. she gave me all the answers and helped me through the entire day. looked at several options. thank you for all the great answers. helped me through the entire day. looked at several options. thank you for all the great answers. More