Hiley Acura

After signing contract and paying down payment, saleperson tried to sell a different car by marking out VIN and putting in a different one without buyer's approval. Told my parents the car they tes saleperson tried to sell a different car by marking out VIN and putting in a different one without buyer's approval. Told my parents the car they test drove was sold. Later they admitted it was not sold, but they just wanted to sell them the one that had been in the lot longer. Refused to honor contract for car that was test driven and had a down payment in hand. Update: My Fellow Consumers, I just received an e-mail from the dealer threatening to sue me. In my opinion, a clear attempt at intimidation, but the funny thing is that in his e-mail, he says that I was trying to intimidate him by telling him that I was going to add more information to my posts. Here are the three things that I am adding that he calls intimidation. 1) They admit to making mistakes and trying to switch the vehicles after presenting the wrong vehicle and letting my parents test-drive. Here are excerpts from e-mails from the dealership: a. “All the sales desk was trying to do is sell an older identical vehicle with actually less miles which my sales consultant should have pulled up the first time.” b. “Did we make mistakes, probably; with six hundred vehicles and twenty-five sales people, errors are bound to happen on occasion” 2) I offered to pay (if they passed) for a lie detector tests for the two salespeople so they can clear their name regarding the following that I am stating what my parents said happened. They haven’t taken me up on that offer. a. Their salesperson took a $3k deposit/down check from my parents. b. Their salesperson tried to tell them that a different car—that was actually sandwiched in between other cars—was the one they test-drove. c. Their salesperson told them that the car they test-drove was sold, and that was why they couldn't buy the car they test-drove. He later admitted that this was not true. d. Documents that the dealership presented for review with the VIN that they test-drove, were changed to show the VIN of the car the dealership wanted to sell to them without my parent’s prior knowledge. 3) My personal information was sent out via EXTREMELY unsecure e-mail by the dealer. I have the e-mails to prove that this was done. This includes things like partial SSNs, addresses, and phone numbers. These are all facts and somehow this is me trying to intimidate him? He’s threatening to pursue legal actions if I “do not remove the current posts”. Who’s trying to intimidate who? Just in case any prior review is not clear. I will summarize the facts to clarify: 1) I negotiated the price on a car via e-mail with Carlo. 2) I talked to Carlo on the phone. I said, my parents want to test-drive the car before they buy it. 3) When they arrived, John helped them. They test-drove the car and wanted to buy it. 4) They gave salesman John the deposit of $3k for the car they test-drove. The VIN of the car they test-drove was on some of the documents John reviewed with them. 5) My mom told me that she saw the car they test-drove get driven away so she went to ask John where the car was. My parents told me that salesman (John) pointed to a different car—that was completely sandwiched amongst multiple cars—and told them “This is it”. 6) In my opinion, that false statement was clearly to induce my parents to get to contract on the vehicle. I believe this is called misrepresentation. 7) My parents then told me that salesman (John) then said that they made a mistake and the car they test-drove was actually sold. In my opinion, another false statement clearly made to induce my parents to buy a car. Once again, I believe this is called misrepresentation. 8) Salesman (John) then actually told me in a phone conversation that they wanted to sell a different car and not the one that was test-driven. He admitted to me that the car that they test-drove was actually not sold. 9) The documents that my parents reviewed now had a different VIN with the first VIN scratched out. My parents told me that this was done without their knowledge or consent. (I have copies of some of these documents). 10) After a lot of back and forth with the dealership, the general manager had the audacity to tell me that “Whether the vehicle was or wasn’t sold at the time is also immaterial”. I think having a customer test drive a car and not caring if it had been sold or not is very material. However, as detailed in #7 and #8 above, it wasn’t sold. In my opinion, that was simply said to make my parents okay with the swap. In their e-mails, they constantly talk about how big of a dealership they are, the number of cars, the number of sales people; based on their pride in these big numbers, I guess I am just one customer among many. Their customer service reflected it. I’ve learned my lesson with this dealership. I’ll always love Acura since I have bought a TL, MDX and helped buy an RL in the last ten years. However, in the future, I’ll work with a smaller dealership that cares about even one customer. Based on my personal interaction and the way my parents told me they were treated, in my opinion, caring about every customer is not the mindset of the employees (salesman - John, internet sales manager - Carlo, and the general manager - Sharbel) that I dealt with at Mac Churchill Acura. I haven’t dealt with any of the other employees, but the other negative reviews I have read seem to reflect similar experiences More

Outstanding experience. I hightly recommend Mike Weide as a sales person. Great price and friendly low pressure approach. I bought a 2000 TL new from this dealer and put 276,000 miles on the car. Servic as a sales person. Great price and friendly low pressure approach. I bought a 2000 TL new from this dealer and put 276,000 miles on the car. Serviced throught this dealership. I highly recommend Kimmy, Gene, and the other service reps. Very professional group. More

We have purchased (3) three Acura TL's from Mac Churchill and are extremely pleased. We are treated like treasured friends (or family) every time we visit the dealership. Everything that we request is comple and are extremely pleased. We are treated like treasured friends (or family) every time we visit the dealership. Everything that we request is completed and done right the first time! We love our Acuras and have had very few issues. I cannot express how GREAT Mac Churchill and all of his employees have been to work with over the past few years. If you are looking for a new or used care you absolutely need to visit Mac Churchill!!! Thank you Mac for a great relationship! More

The sales department was amazing. I had the opposite experience with the finance department. If the entire dealership ran like the sales department I would recommend to everyone I know. experience with the finance department. If the entire dealership ran like the sales department I would recommend to everyone I know. More

The best car buying experience I have ever had Thanks to Paul Garrett for going above and beyond. If you are looking for a new car this is the place for first class treatment. Paul Garrett for going above and beyond. If you are looking for a new car this is the place for first class treatment. More

I have bought several cars from several dealerships and this dealership has by far stood out from all others. From my first car buying experience at this dealership I was able to work out all the numbers o this dealership has by far stood out from all others. From my first car buying experience at this dealership I was able to work out all the numbers over the phone so when I came in it was just a matter of looking at the vehicle, going to financing and driving away. Each time I have come into this dealership everyone has always been very helpful, friendly and overall I have gotten great service. I was so happy with my first visit I came back and bought another vehicle and continue to come into this dealership for all my service and maintence needs. A few of the staff that stand out is Chris Hamud, Jeff Higy and Carlos Guitterez. These gentlemen are knowledgeable, friendly and honest. More

Chanon provided the following price quotes: 2012 Acura Chanon provided the following price quotes: 2012 Acura TL Tech MSRP - 40,220 Your Price - 34,220 If you do your research on the internet then Chanon provided the following price quotes: 2012 Acura TL Tech MSRP - 40,220 Your Price - 34,220 If you do your research on the internet then you will know that the destination charge is already included in the MSRP. I asked additional questions to compare to other dealer quotes. Please note that there were no disclaimers provided in the quote. My inquiries were unanswered and I had wanted to make a purchase before end of year. The automated email system asked if my questions were answered and I replied "no" to both Chanon and the general manager. Carlo (Internet Sale Director) called to apologize and he seemed agitated that I had responded to the system generated email from the general manager. He stated he had provided the answers to my questions to Chanon and those should have been sent to me days earlier. He proceeded to tell me that the car would be $1775 above the quote that Chanon provided. He explained that they would be adding a destination charge which should already be there since it was contained in the MSRP. The options they included were at full retail price. He really did not seem to want to sell the car because he kept throwing up obstacles. Essentially, he priced the car so high that they were no longer the best price and had mislead me. He could not answer any of my questions: - Why would you quote a price you know to be untruthful and misleading? - Why would you quote a price you are not willing to sell the vehicle for? - Where is the integrity and honesty? - Why is it acceptable to mislead potential customers? - Does it make sense that a customer would pay twice for the destination charge? or full retail price for options they did not choose? I feel that the Mac Churchill dealership including Carlo, Chanon, and the general manager have been dishonest and are unwilling to admit it. They were caught in a lie. I emailed the general manager with same questions. No response was received. I have been apparently been removed from their email system and I no longer receive emails asking whether I have questions. Please be very careful in dealing with Mac Churchill. They can't be trusted. More

I made contact with the Internet Sales team at Mac Churchill in June, 2011, and we began a dialog that lasted nearly six months. Chanon was the "lead dog" over that time. He made periodic contact with Churchill in June, 2011, and we began a dialog that lasted nearly six months. Chanon was the "lead dog" over that time. He made periodic contact with me, was always polite and low-key, and gave me timely information that helped me make my decision. When I went to the dealership to look around in person, Chanon met me, showed me the car I was interested in buying, and worked with the business staff to get a great rate for me. I went back the next day to buy. Chanon was tied up with another customer, so he paired me with Mark Smith, an old pro in the business and a great guy to talk with. Mark stayed with me all afternoon as we moved the deal to completion. Most important, he made sure that other salespeople were aware that I was buying one particular car, a beautiful red TSX Special Edition. (I guess there were a lot of other potential buyers who also craved my car!) At the end of the day, I drove home a very happy customer without a hint of "buyer remorse." The Mac Churchill dealership is a great place to go for buying and service. Almost everyone there is friendly (there were a few long faces, but it was a dark and stormy night), the facilities are clean and well-appointed, and the Keurig coffee maker never runs dry! I've gone back to take advantage of the free car wash and to pick up my plates; each time, I was greeted warmly, served promptly, and sent away happy. I would certainly buy my next car there, and I recommend Mark and Chanon highly as good people to work with. More

To describe my experience here as poor would be generous. I went with my wife and kid to by a gently used MDX. The car that I wanted to see (and was told would be on the lot) had been sold the day befo I went with my wife and kid to by a gently used MDX. The car that I wanted to see (and was told would be on the lot) had been sold the day before I arrived. Instead they showed me an alternative that was close but not what I wanted. Before they would do this though, they employed a very high pressure tactic to get personal information. They then took my license (which is standard practice) but did not give it back (which is certainly not standard). I called for three straight weeks and got the run around - never did get the license back though. Thanks MacChurchill! By the way... the car I was interested in was a 2010 MDX with 17000 miles. I found other certified acuras (multiple) for half the miles, a year younger, and less expensive elsewhere. They simply refused to negotiate. Not sure why they are so much expensive than the other acura dealerships. Must be all that 'great service'. Best avoid them altogether if you can More

Let me preface this store by saying that we drove over an hour to this dealership because of the many used Acura TL's listed online in their inventory. As soon as we arrived, we were swarmed by salesman a hour to this dealership because of the many used Acura TL's listed online in their inventory. As soon as we arrived, we were swarmed by salesman at our car and immediately taken inside to sit at someone’s desk. Before we even began to talk about the cars I was interested in, this salesperson insisted that I give him all of my person information (address, phone number, email). We finally got to talking about the car that I had come to see and what I was interested in. He then mentioned that he was going to go get a car so that we could test drive it. We had to ask what he was going to go get, and are glad we did because we had to correct him on what we were there to see. After being gone over 20 minutes he came back in and said that he now needed to get the key for the car. He knew which car to get, so why didn’t he grab the key when he first went outside? Finally, he comes back with a 08 TL. The car had more wear and tear than on my current car which is 8 years old. I immediately told him that I was not interested in the car. He then mentioned that I might be interested in a newer TSX and we agreed. This time, he took about 30 minutes to find a car and then had to return to find the keys. The car he ended up bringing us had black interior. I mentioned numerous times that I wanted a car with tan interior and a navigation system. This car had neither and so we abruptly left, very frustrated. While standing inside of the dealership waiting on our salesman to return with the car he had set out to find, numerous sales people asked if we had been helped because they could sense the frustration on our faces. One even mentioned that it seemed that we were waiting for an abnormally long time. They all mentioned that they would look into why it was taking so long, ect but none did. As soon as we walked to our car to leave, the used car manager came running out. He mentioned that he was sorry for the bad experience and that he would help. We were so frustrated that no one had tried to help us earlier that we left. I have read through the other reviews, and it seems that every time a negative review is written the dealership blames the individual for the horrible experience. I understand that they have received awards for being a wonderful dealership, but that does not mean that every experience is wonderful. I for one experience horrible customer service. More