Hiley Acura

To describe my experience here as poor would be generous. I went with my wife and kid to by a gently used MDX. The car that I wanted to see (and was told would be on the lot) had been sold the day befo I went with my wife and kid to by a gently used MDX. The car that I wanted to see (and was told would be on the lot) had been sold the day before I arrived. Instead they showed me an alternative that was close but not what I wanted. Before they would do this though, they employed a very high pressure tactic to get personal information. They then took my license (which is standard practice) but did not give it back (which is certainly not standard). I called for three straight weeks and got the run around - never did get the license back though. Thanks MacChurchill! By the way... the car I was interested in was a 2010 MDX with 17000 miles. I found other certified acuras (multiple) for half the miles, a year younger, and less expensive elsewhere. They simply refused to negotiate. Not sure why they are so much expensive than the other acura dealerships. Must be all that 'great service'. Best avoid them altogether if you can More

Let me preface this store by saying that we drove over an hour to this dealership because of the many used Acura TL's listed online in their inventory. As soon as we arrived, we were swarmed by salesman a hour to this dealership because of the many used Acura TL's listed online in their inventory. As soon as we arrived, we were swarmed by salesman at our car and immediately taken inside to sit at someone’s desk. Before we even began to talk about the cars I was interested in, this salesperson insisted that I give him all of my person information (address, phone number, email). We finally got to talking about the car that I had come to see and what I was interested in. He then mentioned that he was going to go get a car so that we could test drive it. We had to ask what he was going to go get, and are glad we did because we had to correct him on what we were there to see. After being gone over 20 minutes he came back in and said that he now needed to get the key for the car. He knew which car to get, so why didn’t he grab the key when he first went outside? Finally, he comes back with a 08 TL. The car had more wear and tear than on my current car which is 8 years old. I immediately told him that I was not interested in the car. He then mentioned that I might be interested in a newer TSX and we agreed. This time, he took about 30 minutes to find a car and then had to return to find the keys. The car he ended up bringing us had black interior. I mentioned numerous times that I wanted a car with tan interior and a navigation system. This car had neither and so we abruptly left, very frustrated. While standing inside of the dealership waiting on our salesman to return with the car he had set out to find, numerous sales people asked if we had been helped because they could sense the frustration on our faces. One even mentioned that it seemed that we were waiting for an abnormally long time. They all mentioned that they would look into why it was taking so long, ect but none did. As soon as we walked to our car to leave, the used car manager came running out. He mentioned that he was sorry for the bad experience and that he would help. We were so frustrated that no one had tried to help us earlier that we left. I have read through the other reviews, and it seems that every time a negative review is written the dealership blames the individual for the horrible experience. I understand that they have received awards for being a wonderful dealership, but that does not mean that every experience is wonderful. I for one experience horrible customer service. More

It's been a month (pur on October 26, 2011) since I've purchased my 2008 Honda Civic. I was able to get a price that I was able to afford but not until after hours of negotiating. Upon arriving, I had purchased my 2008 Honda Civic. I was able to get a price that I was able to afford but not until after hours of negotiating. Upon arriving, I had contacted Shannon directly to let him know I was interesting in the Civic that was featured on autotrader. When I arrived, David came to greet me, I ended up having to wait about 10-15 minutes before he actually got back to me. Once we sat down, he of course asked what I was able to afford and is already trying to negotiate the price before I actually saw the car. I brought a friend with me for support and when she asked David if I can actually see the car before going into numbers, David replied in a very rude tone with a long smartass remark. When I told David what is the cut off amount I can afford, he finally showed me the car. The car itself had hail damage on the roof, hood, and trunk. I told David that I was not interested in buying a car with hail damage but he suggested that we try and make a deal. The car was advertised as $13,950 if I remembered correctly. So with everything added together tt and license it would be around $15,000. I was originally approved by my bank for $14,000, which is what I can afford. (I'm a part time working college student) I had told everyone that if they are not willing to give me the car for $14,000 with the hail damage fixed then I will not purchase it. Throughout the negotiation, the salesmen informed me that it wouldn't be a deal to them which I replied that I understand it might not yield a profit to them and will gladly leave. They wanted me to purchase the car so they agreed to give me the car for $14,00 with hail damage fixed. I ended up not using my preapproved loan because the deal we had made was that they will fix my hail damage. I had to go through the dealership's financing which doesn't make any sense because they sold the car to me for $14,000. I realized that they wanted to cut me a check back for $500 so that "I can use on something else" rather than fix my hail damage so in turn I'd buy the car for $13,500 as is. I told the David from the very beginning that I want this (hail damage) fixed. I was even given the suggestion that when there is a next hail storm, I can go through my insurance company to get it all fixed (when is there going to be another hail storm?). They let me take the car home that night with a verbal agreement (he wouldn't give it to me in writing no matter how much I pestered) that once they receive the funds for the car and cut me the check, I can use that $500 to fix the hail damage with the dealership's dent repairman. About a couple weeks had gone by, David had called me because I was missing some signatures on my paperwork, mind you I live in Grand Prairie so it is a far drove to Fort Worth. I went up to the dealership the next day and David was not there, I checked with the finance department and they informed me that everything was set and ready to go. I was very frustrated because I had driven up to Fort Worth for no reason. I ran into Shannon and I was able to get an inspection sticker and oil change. About a week later, I got a call from my finance guy Dare and was informed that my check is ready,(this would be around November 11, 2011) I later called David to see when the best time I can come in to fix my car. He said that it would be okay to come in at any time. I ended up coming up to Fort Worth November 16, 2011 and I had brought along my boyfriend because I was informed that I may not have a car to drive while my car is getting fixed. Apparently, David did not let the dent repairmen Jason know that I was coming that day and he had no room in his schedule to fix my car. As a result, I wasted my time again going to Fort Worth. Not only did he waste my time, he also wasted my boyfriend's time because he had to get off of work earlier than usual and drive from Dallas to get to the dealership. I made plans with Jason to come in two weeks later. What frustrates me is that David did not let Jason know I was coming or else he would have put me in the queue. Finally, on November 30, 2011 more than a month later after I had bought my car, I came up to the dealership by myself so that I wouldn't risk wasting anymore of anyone's time to drop my car off. David got in touch with Jason and they were able to take the car. Since the beginning of this whole ordeal David was unsure whether he can lend me a car to borrow. I bought my car for a reason, because I need it. I go to work and school during odd times, I can't always get the ride I need. David had asked I am guessing management to see if I can borrow a car and he came back and informed me that the dealership is going through an audit and cannot lend out a car unless someone is buying a car (I bought a car already, doesn't that count?). I then had to call my uncle to come pick up at the dealership. David also suggested that I should bring the car in at my most convenient time if that day wasn't a good day, are you kidding me? It's been over a month, I am not going to come back to this place again and get screwed over each and every time. Jason was able to get my hail damage fixed fairly quickly, as for him, he did a great job, not only did he fix the hail damage he did fix other dings around my car. As far as going to this dealership, I will NEVER suggest this dealership to anyone because even though I had a fairly good deal, I had to work very hard to make it happen. I shouldn't have been treated the way that David had treated me. Don't EVER go to David Diamond when you plan on going to buy a car. He will rip you off, from what I've heard. More

I went in to see if I could get a used car. Told the salesperson what I could afford. He kept coming back with offers that were way to high for me ( higher than i told him what I can afford), I told hi salesperson what I could afford. He kept coming back with offers that were way to high for me ( higher than i told him what I can afford), I told him I could not do the deal and then gets nasty at me telling me that I am wasting his time. I would not go here again, They have no idea how to treat customers at all More

Mo worked hard on my behalf, and while we started slow, he continued to work hard for the sale and I was appreciative. Dare = wonderful. he continued to work hard for the sale and I was appreciative. Dare = wonderful. More

i just stopped by to look at one truck they had. after a test drive and looking at my high mileage trade in and finding out what i really owed on it. they showed me a very low mileage pick up that was perfe test drive and looking at my high mileage trade in and finding out what i really owed on it. they showed me a very low mileage pick up that was perfect fit for me. i am very happy with the sales department and have been back for routine oil change and the service department was great More

all the people in this dealer ship are great !!! it was a great experience ... next time i need a car im coming here for sure !!! the sales person are really knowlegeable and the managers are really helpfu great experience ... next time i need a car im coming here for sure !!! the sales person are really knowlegeable and the managers are really helpful !! thnx u sooo muchhhhhhh More

I was lucky enough to meet MJ ODEH (sales),He was great to work with. He was honest easy going, and his personality made me feel very comfortable. I knew I was not only getting the information I needed to to work with. He was honest easy going, and his personality made me feel very comfortable. I knew I was not only getting the information I needed to make the right decision, and his knowledge about the car itself was a huge help for us. MJ and the Hamud management stood by and addressed any and all concerns, going above and beyond on making sure the car that I decided on was one they on top of the whole proces. The dealership itself is obviously #1 to me, from the managment,sales person,and facility. Everyone there makes you feel welcome and is obviously customer-service-oriented. I feel I am in great hands now, we'll defiantly be a longlife customer of the this dealership. Thanks alot for the best experience of my life. More

One of the worst experiences I've had at a dealership ever. And that's saying a lot. My wife and I went in to look at an 07 BMW 328i after exchanging conversations with a new salesman named Jonathon. We ever. And that's saying a lot. My wife and I went in to look at an 07 BMW 328i after exchanging conversations with a new salesman named Jonathon. We get there and are asked 3 times to go inside before we even get the chance to see the car we'd come to look at! No thanks - we want to see the car. Jonathon comes out, we ask to test drive it, and we get in to drive it. We're almost out of the parking lot when I see the gas light is on, and I mention it to my wife. So we then have to turn around and drive to the back of the dealership so they can put gas in the car. Fine, not a big deal. We drive it, we like it, we're ready to talk. I'm very honest and upfront when I ask them the least they would accept for the car. We don't want to haggle, go back and forth 5 times, over and over. It was already late, and we had our 10-month old son with us. They come back and say the price is non-negotiable from the price we saw online. Okay, fair enough, that's too high, we decide to leave. We get out of the door, and Jonathon and his training salesman come running out to stop us and ask what we would offer for the car. I'm upfront and tell him a price we felt comfortable with. He balked and said it was too low, we need to meet in the middle, etc., etc. I insist that they've already lied to me by saying they wouldn't take less than the internet price, yet he's haggling right then! I finally come up in our offer, but then there's an issue with our trade-in car - and Jonathon says the difference could be made up by them offering more for our trade-in than it's really worth in order to satisfy the banks (???) and make it look better for them. I told him I didn't care how they got to the price as long as they eventually got there. He assured me that he could get to the price I'd told him if we just come back in and let him work a bit. So I convince my wife, we go back in and sit back down. He disappears for a few minutes, then returns with a price $2,500 higher than what we'd agreed to and a trade-in offer of $500!! For an 01 Volvo S40 that is in GREAT condition, worth $3000 KBB trade-in. I immediately get chapped with this because now they're lying to us, wasting our time, playing games, and keeping my son up late. I tell them this is way too high, and there's NO WAY our car is only worth $500 as a trade. He then asks me to sign my name on a paper saying we would buy if he could get it down to the price we originally agreed to!! If he could do that, why hadn't he already?!?! I was honest and upfront the entire time, and they were anything but. He then starts arguing with me, telling me that I'm expecting too much, dealerships don't work the way I want them to, blah, blah, blah. I KNOW how they work, thanks! In fact, we'd purchased a car a week before by doing exactly the same thing we did here!! The difference was the salesman then was honest and didn't overpromise anything and didn't waste my time trying to play this whole haggle game. I refuse to play that. And if you want my business and want to sell me a car, you'll be honest with me. When I ask the lowest you'll go, don't tell me one thing and then come back 2 more times with lower amounts! That means you're lying to me. And if you're lying to me, you don't respect me. Eventually I thanked them for their time, told them I was tired of being lied to and jerked around, and left with my wife and son. We'll never go back there, and we will go out of our way to warn others about going there. Absolutely horrible experience. More

I would classify myself as an informed buyer-I did literally days of research before buying this car. It is a car that my wife told me about months ago and we really didn't seriously consider buying n literally days of research before buying this car. It is a car that my wife told me about months ago and we really didn't seriously consider buying now or need because her car was only two years old and in perfect condition. I had spoken to a number of dealers, and two of them were dealing in good faith, while two were actually insulting in their offers. It is possible for a buyer who desires to to inform himself about all aspects of the car price and the value of his trade. To make a long story short, Carlo gave me the best price I got after days of dealing with others in less than five minutes with no haggling. He didn't have my car in stock, but he got it for us the next day. Our total time at this dealership was two hours start to finish. Everything was exactly as promised, the car was in perfect condition, and all functions of it were explained to us. The experience could not have been any better. The owner also came out and personally greeted us. I cannot recommend this dealer highly enough.u More