Hiley Acura

My experience at Mac Churchill Acura was the best I've had at a car dealership in a LONG time. I bought a used Toyota for my daughter's first car, I needed something reliable yet relatively inexpensive. W had at a car dealership in a LONG time. I bought a used Toyota for my daughter's first car, I needed something reliable yet relatively inexpensive. We were assisted by Darren Mitchell, who treated us with outstanding courtesy the entire time my wife and I were there. I've been in and out of the car business and I've dealt with some pretty shady salesmen, but Darren was extremely helpful and very genuine; he treated my family like a guest in his home rather than his next paycheck. While we were waiting to get approved we were also approached by 3 or 4 other people on the sales floor just making sure that we were okay, while being offered coffee or bottled water. The receptionist was friendly, the manager was professional, the facility was immaculate, the price was reasonable....overall a wonderful car buying experience!!!! More

I recently bought a car after shopping online through many brands. Paul Garrett the internet sale consultant at Mac Churchill emailed me promptly with the best bid I had received on a new TL. When I ar many brands. Paul Garrett the internet sale consultant at Mac Churchill emailed me promptly with the best bid I had received on a new TL. When I arrived at the store he greeted me and had my trade appraised while he showed me the features and what was different in the technology and design on the new TL. He was fair, honest and made the transaction seamless. I am driving my new TL and loving it. I would recommend Paul to anybody looking at a new car. More

I was in market for used Buick lacrosse. Darren pointed me in the right direction. I almost bought a Buick, but after my visit with Darren, I was sold on acura me in the right direction. I almost bought a Buick, but after my visit with Darren, I was sold on acura More

MacChurchill Acura is such a friendly and wonderful place. They were very helpful and I will be back for all my car needs. We worked with Cheryl Warren, she is so helpful and honest with every question place. They were very helpful and I will be back for all my car needs. We worked with Cheryl Warren, she is so helpful and honest with every question we had. More

thanks for your outstandingserviceand I really appreciate you and all your coworkers. I don'tknow how you guys got me approved but thanks for that miracle and may god bless you all. you and all your coworkers. I don'tknow how you guys got me approved but thanks for that miracle and may god bless you all. More

It was by far the best experience at a dealership. Everyone was polite, and helpful. When just sitting, two people stopped and asked me if i needed anything which was very nice. Everyone was polite, and helpful. When just sitting, two people stopped and asked me if i needed anything which was very nice. More

My visits have always been awesome, the place is clean. Everyone is also extremely helpful, and very much friendly. The lady who sold me my car was very polite and i have been recomending others to her, he Everyone is also extremely helpful, and very much friendly. The lady who sold me my car was very polite and i have been recomending others to her, her names was Brittany Luna. She knows what she is doing, and what she was talking about. I love the car i now drive. More

Horrible experience today at Mac Churchill Acura! So I thought I'd log on to check reviews. I wish I had done this before driving over there. I'm not at all surprised to see lots of 1-star ratings wishing thought I'd log on to check reviews. I wish I had done this before driving over there. I'm not at all surprised to see lots of 1-star ratings wishing they could give none. Well here is another. I called MCA this morning to see if they still had a pre-owned Lexus IS250 that is listed on their website. They said it is available and asked if I would I like to make an appointment to see it -"as part of their VIP program". Sure! I gave them my info and was given an apporointment confirmation#(23810385) and instructed to arrive at 3pm and ask for Tony or Mike (both directors of pre-owned vehicles). I arrived at 3pm and thought it was strange that neither Tony or Mike cared to come out of their dark tinted glass cube to greet a "VIP" customer. So a sales guy Gene went to get the car. After 20 minutes (yes 20, maybe more) he came back with keys to an RX350 and said isn't that what you asked me for? I said no IS250 and lets just walk out to where it is b/c I don't have time to wait on you to drive it around. And that's when he told me that he didn't think they had it anymore. So walked into the tinted glass cube to speak with Tony and Mike and explained my story. And they said "oh yeah, well we wholesaled that car like an hour ago" COMPLETLY missing the fact that I had made an oppointment with his company to come look at the car. His response? "Yeah well, I'm sorry man, don't know what to tell you. We do have a lot of other cars on the lot I could show you it you'd like to....". Are you kidding me! I was blown away that these guys did not understand the problem! I had driven almost an hour to come see the car (for which I had an APPOINTMENT) and they wholesaled it "like an hour ago". I asked to speak to the owner of the dealership and got Sharbel Lattouf (I was kinda expecting Mac Churchill). So I have no idea if this is the owner or not. Anyway, I explained my situation and got the same response. Amazing! If I’m VIP, I feel real sorry for you poor non-VIP customers!! The stereotypical reputation of "used car sales" from years gone by is alive and well at Mac Churchill Acura, Fort Worth, Tx. Very slimy. If these are the tactics you use to get people on the lot, I foresee new ownership in the near future at Mac Churchill Acura -and the new owner will have gotten a great deal in bankruptcy court. More

After signing contract and paying down payment, saleperson tried to sell a different car by marking out VIN and putting in a different one without buyer's approval. Told my parents the car they tes saleperson tried to sell a different car by marking out VIN and putting in a different one without buyer's approval. Told my parents the car they test drove was sold. Later they admitted it was not sold, but they just wanted to sell them the one that had been in the lot longer. Refused to honor contract for car that was test driven and had a down payment in hand. Update: My Fellow Consumers, I just received an e-mail from the dealer threatening to sue me. In my opinion, a clear attempt at intimidation, but the funny thing is that in his e-mail, he says that I was trying to intimidate him by telling him that I was going to add more information to my posts. Here are the three things that I am adding that he calls intimidation. 1) They admit to making mistakes and trying to switch the vehicles after presenting the wrong vehicle and letting my parents test-drive. Here are excerpts from e-mails from the dealership: a. “All the sales desk was trying to do is sell an older identical vehicle with actually less miles which my sales consultant should have pulled up the first time.” b. “Did we make mistakes, probably; with six hundred vehicles and twenty-five sales people, errors are bound to happen on occasion” 2) I offered to pay (if they passed) for a lie detector tests for the two salespeople so they can clear their name regarding the following that I am stating what my parents said happened. They haven’t taken me up on that offer. a. Their salesperson took a $3k deposit/down check from my parents. b. Their salesperson tried to tell them that a different car—that was actually sandwiched in between other cars—was the one they test-drove. c. Their salesperson told them that the car they test-drove was sold, and that was why they couldn't buy the car they test-drove. He later admitted that this was not true. d. Documents that the dealership presented for review with the VIN that they test-drove, were changed to show the VIN of the car the dealership wanted to sell to them without my parent’s prior knowledge. 3) My personal information was sent out via EXTREMELY unsecure e-mail by the dealer. I have the e-mails to prove that this was done. This includes things like partial SSNs, addresses, and phone numbers. These are all facts and somehow this is me trying to intimidate him? He’s threatening to pursue legal actions if I “do not remove the current posts”. Who’s trying to intimidate who? Just in case any prior review is not clear. I will summarize the facts to clarify: 1) I negotiated the price on a car via e-mail with Carlo. 2) I talked to Carlo on the phone. I said, my parents want to test-drive the car before they buy it. 3) When they arrived, John helped them. They test-drove the car and wanted to buy it. 4) They gave salesman John the deposit of $3k for the car they test-drove. The VIN of the car they test-drove was on some of the documents John reviewed with them. 5) My mom told me that she saw the car they test-drove get driven away so she went to ask John where the car was. My parents told me that salesman (John) pointed to a different car—that was completely sandwiched amongst multiple cars—and told them “This is it”. 6) In my opinion, that false statement was clearly to induce my parents to get to contract on the vehicle. I believe this is called misrepresentation. 7) My parents then told me that salesman (John) then said that they made a mistake and the car they test-drove was actually sold. In my opinion, another false statement clearly made to induce my parents to buy a car. Once again, I believe this is called misrepresentation. 8) Salesman (John) then actually told me in a phone conversation that they wanted to sell a different car and not the one that was test-driven. He admitted to me that the car that they test-drove was actually not sold. 9) The documents that my parents reviewed now had a different VIN with the first VIN scratched out. My parents told me that this was done without their knowledge or consent. (I have copies of some of these documents). 10) After a lot of back and forth with the dealership, the general manager had the audacity to tell me that “Whether the vehicle was or wasn’t sold at the time is also immaterial”. I think having a customer test drive a car and not caring if it had been sold or not is very material. However, as detailed in #7 and #8 above, it wasn’t sold. In my opinion, that was simply said to make my parents okay with the swap. In their e-mails, they constantly talk about how big of a dealership they are, the number of cars, the number of sales people; based on their pride in these big numbers, I guess I am just one customer among many. Their customer service reflected it. I’ve learned my lesson with this dealership. I’ll always love Acura since I have bought a TL, MDX and helped buy an RL in the last ten years. However, in the future, I’ll work with a smaller dealership that cares about even one customer. Based on my personal interaction and the way my parents told me they were treated, in my opinion, caring about every customer is not the mindset of the employees (salesman - John, internet sales manager - Carlo, and the general manager - Sharbel) that I dealt with at Mac Churchill Acura. I haven’t dealt with any of the other employees, but the other negative reviews I have read seem to reflect similar experiences More

Outstanding experience. I hightly recommend Mike Weide as a sales person. Great price and friendly low pressure approach. I bought a 2000 TL new from this dealer and put 276,000 miles on the car. Servic as a sales person. Great price and friendly low pressure approach. I bought a 2000 TL new from this dealer and put 276,000 miles on the car. Serviced throught this dealership. I highly recommend Kimmy, Gene, and the other service reps. Very professional group. More