Hiley Acura

Purchased my Acura TL SH-AWD w/tech 9/25/2010. I was almost ready to purchase another vehicle at a different dealership. Test drove the Acura TL and was impressed. Luis showed me a number of cars with almost ready to purchase another vehicle at a different dealership. Test drove the Acura TL and was impressed. Luis showed me a number of cars with the accessories I wanted. He really worked hard to find a car I would be happy with. After the 4th car, he suggested the TL SH-AWD that was in the showroom. I looked at it and said "SOLD". I had seen it when we went into the showroom but the interior was dark - not a good thing in this Texas heat. It was suggested that the windows be coated with a heat barrior. Decided to buy this car and have the windows coated. Luis stayed until all the paperwork completed and the car washed. It was almost 9:00 pm when my husband and I left the dealership with the new car. The windows were coated, and the accessories I purchased were done Friday 10/1. When we came back to pick up the TL, Luis went over again some functions of the NAV and paired up our new cell phones. Our former cells were not compatible with the Acura. It took longer than we thought to complete this chore. The new phones weren't cooperating. But Luis finally got everything to work. We greatly apprefiate all his efforts. He was right. With the coating on the windows, the car is much cooler when left in the sun. After only one week, I'm extremely satisfied with the car. This car has more power than I am used to. My previous car was a 4 cyl.-this car moves. I came in looking for a TL w/tech and walked out with a TL SH-AWD. There is a difference in cars. More

I have purchased two new Acuras from Mac Churchill. Both times the buying experience was great. After driving a '05 TSX for five years, I upgraded to a TL. I never had to go back to the dealership for any p times the buying experience was great. After driving a '05 TSX for five years, I upgraded to a TL. I never had to go back to the dealership for any problems with the TSX except for two recalls that took less than an hour each to be completed. The service department was great and the coffee machine in the waiting area is amazing. My buying experience with Luis was great. He helped me focus in on exactly what I wanted and I left with the perfect car for my wife and me at a reasonable price. More

They were very friendly and worked hard to help us get to our price. I felt like I could trust what they were saying. I hate to feel like I am being pressured and I did not once feel under pressure. Overall our price. I felt like I could trust what they were saying. I hate to feel like I am being pressured and I did not once feel under pressure. Overall it was a positve experience. I had dealt with two dealers who were closer to my house but could get what I needed. More

I recently purchased a certified vehicle, alledgely 150 point inspection, right??? I drove it home - I noticed it had a bumpy ride, i called the dealer, they said all SUV's (RDX) have a bumpy ride. A few point inspection, right??? I drove it home - I noticed it had a bumpy ride, i called the dealer, they said all SUV's (RDX) have a bumpy ride. A few days later, it rained terribly, the windshield wipers were bad, could not see out the windows. I happen to bring the car back for some minior detailing about a week and half after I purchased the vehicle, i complained about the ride and a squeek in the back of the car and the wipers. When I told them about the wipers, they said they probably needed to be cleaned. I left the car for a few days, parts were not in... guess what, the Left Strut was bad... so much for a certified vehicle, This car should not have been sold with a bad strut. BUYER BEWARE! Then, when i picked the car up, the service manager had the nerve to say to me, yes, we cleaned the wipers, and they were fine, but we decided to replace the wipers anyway!!! This give me little to no confidence in their 150 Point Certification check.I'm most likely going to another dealer to have th car looked at to ensure there is nothing else wrong with it. Granted, all at Acura were very nice to me, however I'd rather a rude mechanic that is going to ensure there is nothing wrong with my vehicle, over a smile and a coke, if you know what i mean. Car purchased - 2007 RDX with 25K miles, Price Tag $27K. They did repair the left strut, they had to, but this is something that should have never left the lot prior to being soled. And, for this amount of money, they xxxx better give me new wipers. The point of the story is, Struts are serious and damage to them can impact critical safety components of the car, traction and suspension. If they do not check the basics out on a car or pay attention to the small things, no telling what else they overlooked!! More

Let me get the summary out of the way - this is the dealership (or at least the team) I would send everyone I know to. After a long hunt, I was certain I wanted an Acura TL SH-AWD. I'd had a phenomen dealership (or at least the team) I would send everyone I know to. After a long hunt, I was certain I wanted an Acura TL SH-AWD. I'd had a phenomenally bad experience trying to work with Vandergriff (that's another review), so I sent out a "feeler" email through Edmunds which was immediately picked up by Brian Brown in Churchill's internet sales division. He called within an hour of the start of business (I'd sent my email at 2am), gave me a great opening price, then listened to exactly what I wanted (I was very picky about the interior). Brian called me just a day later to tell me he'd gotten my color, in my trim, both with AND without the sport tire package and offered to set me up for back to back test drives so I could decide whether to spend the extra money. My work keeps me terribly busy, and I'd already wasted a week of test-driving and shopping before I found the Acura at all, so efficiency was at a premium. I arrived at the dealership and Brian was waiting with two keys, and had even programmed my home address into the nav systems so I could see how they worked. He was patient with my testing, and had the cars gassed up enough that we could keep them out for a little while to see how they handled on all sorts of roads. While we were out on the test drives, he had a team of mechanics inspect my old car for trade-in value so we wouldn't have to wait. Let me state this again, because you don't get to say it much in this business: I was treated respectfully and fairly. It took us almost no time after the test drives to agree on a fair value for my trade-in, and a great price on the car (I leased). Brian moved all the paperwork with no "shenanigans" whatsoever, and while I was waiting for them to finish, I actually met Mac Churchill himself. He promised me a smooth finish to the sale, and he wasn't just talking. Even in the dreaded F&I office, their finance manager was everything I could have asked for. He didn't sell me anything at all I didn't want or need (though they do have menu selling for new car purchases - feel free to decline *all* the packages if they don't fit your needs) and didn't give me even a bit of the anxiety that usually comes with a major purchase. When I was done, my new car was sitting outside the doors. They helped me link up my cellphone, program the XM radio stuff and sent me on my way, happy as a clam. As always, do your homework, and ask Edmunds or some website like it how much that new car should cost before you even drive it, but if you're informed and respectful, I suspect you're going to see nothing but courtesy and professionalism from this team. Would I recommend them? Above all others in the area. More

Awsome place ! Best prices for quality work. Key word being quality. Would not go anywhere else. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxccxxxxxxxxxxxxxxxxxxxxxxzxxxxxxxxxxxxxxx being quality. Would not go anywhere else. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxccxxxxxxxxxxxxxxxxxxxxxxzxxxxxxxxxxxxxxxcxcccccccxxxxz. Xxxzxxxxxxxxxxxxxxxxxxxxxxxxxzxx. More

Used car sales were difficult to deal with. Dealership showed a condescending attitude toward potential customer. I bought a used Acura at a Lexus dealer instead. showed a condescending attitude toward potential customer. I bought a used Acura at a Lexus dealer instead. More

Had an excellent experience, bought a certified pre-owned TL and love it. They had a great selection and gave me an awesome deal because they had so many to sell. I would recommend anybody to come here, staf TL and love it. They had a great selection and gave me an awesome deal because they had so many to sell. I would recommend anybody to come here, staff took care of me very well! More