Hiley Acura

Last year, I purchased a certified pre-owned 2006 Acura TSX from David McDavid Acura in Plano. I received a Carfax report which showed that it had not been in any accidents. After receiving a mailer cl TSX from David McDavid Acura in Plano. I received a Carfax report which showed that it had not been in any accidents. After receiving a mailer claiming that they would give you 120% of the black book value for your vehicle, we made a two-hour trip to Fort Worth yesterday to see what they would give me for my car. I actually called them to make sure they would honor the offer before we made the drive. We arrived around 1:15p, and finally sat down to work the numbers around 5:00 or 5:30p. They had inspected my car, and came back with an offer $6400 less than I owed, because they said my vehicle had been in an accident! I told them my vehicle had a Carfax report showing that it had never had body work, and I certainly have not been in an accident, so that was news to me. I wanted to walk out, but the sales guy, Onay, wanted to go back to his manager - so we did that two or three times. I was ready to walk away, but my husband felt that we had wasted too much time to do that, so we leased the MDX - for more down, fewer miles, and a higher payment than I wanted. They got top dollar for their vehicle, and I get bottom dollar. Funny how that works! Mac Churchill thinks I got a great deal and a fair price for my car. I totally disagree. I wish I had listened to my gut, because today I called David McDavid to let them know what had happened. Of course, they are telling me that I should have brought my car back to them, and they would have given me at least $3,000 more than Churchill. they also say that their mechanic found no problems with my car when they purchased it in December of 2009, so they old us a car with no problems. One or both dealerships are not shooting straight They're clearly just out to protect themselves. I asked Mac Churchill if I could return the MDX and get my car back. His response? NO. The paperwork has already been processed. So I'm screwed. Next time, I need to listen to my gut and walk out. But right now, I don't think I ever want to do business with any car dealership again. More

As an ex-dealer myself (recently sold a Chrysler/Dodge/Jeep dealership)I was dreading the process of shopping for a car. However those fears proved to be unfounded. I submitted a request Chrysler/Dodge/Jeep dealership)I was dreading the process of shopping for a car. However those fears proved to be unfounded. I submitted a request for an online price quote and was quickly responded to by Cheryl Warren. She offered me an incredibly good price on the new car, an excellent offer on my trade and made the whole process easy and painless. I would wholeheartedly recommend her to anyone looking for a new Acura. Cheryl does exactly what she says she will with none of the BS usually encountered. I sure hope she's around when I get ready for the next one!!!! More

I have purchased over 20 new or used vehicles over the past 36 years. Only one other dealership has come close to the wonderful experiences I have had at Mac Churchill Acura. This is my second vehicle t past 36 years. Only one other dealership has come close to the wonderful experiences I have had at Mac Churchill Acura. This is my second vehicle to purchase there and I am sure to be back again. Everyone I dealt with from Mr. Smith meeting me at my car when I arrived, in the rain nonetheless, to the finance officer who finished the deal, worked with me to get me everything I wanted or expected with regard to my vehicle. I was in and out in about 4 hours driving my new vehicle. The atmosphere at the dealership was upbeat and relaxed. This experience is by far the best. They even exceeded my expectations based on my previous experience there. Kudos to Mark and everyone who made this possible. More

Excellent customer service. Cheryl was pleasant and made my purchase possible. I appreciated her driving the car to my workplace and being able to test drive the vehicle for a couple of days before making my purchase possible. I appreciated her driving the car to my workplace and being able to test drive the vehicle for a couple of days before making a decision. The financing piece was clearly explained by Mike, who appeared willing to explain and to have a strong knowledge base. More

I just want to say thank you to Mark Smith and the whole team for working so hard to get me a car. I really appreciate it and will definitely see you guys again for my next car purchase. I have already refe team for working so hard to get me a car. I really appreciate it and will definitely see you guys again for my next car purchase. I have already referred several people to your dealership. GOD BLESS! More

Purchased my Acura TL SH-AWD w/tech 9/25/2010. I was almost ready to purchase another vehicle at a different dealership. Test drove the Acura TL and was impressed. Luis showed me a number of cars with almost ready to purchase another vehicle at a different dealership. Test drove the Acura TL and was impressed. Luis showed me a number of cars with the accessories I wanted. He really worked hard to find a car I would be happy with. After the 4th car, he suggested the TL SH-AWD that was in the showroom. I looked at it and said "SOLD". I had seen it when we went into the showroom but the interior was dark - not a good thing in this Texas heat. It was suggested that the windows be coated with a heat barrior. Decided to buy this car and have the windows coated. Luis stayed until all the paperwork completed and the car washed. It was almost 9:00 pm when my husband and I left the dealership with the new car. The windows were coated, and the accessories I purchased were done Friday 10/1. When we came back to pick up the TL, Luis went over again some functions of the NAV and paired up our new cell phones. Our former cells were not compatible with the Acura. It took longer than we thought to complete this chore. The new phones weren't cooperating. But Luis finally got everything to work. We greatly apprefiate all his efforts. He was right. With the coating on the windows, the car is much cooler when left in the sun. After only one week, I'm extremely satisfied with the car. This car has more power than I am used to. My previous car was a 4 cyl.-this car moves. I came in looking for a TL w/tech and walked out with a TL SH-AWD. There is a difference in cars. More

I have purchased two new Acuras from Mac Churchill. Both times the buying experience was great. After driving a '05 TSX for five years, I upgraded to a TL. I never had to go back to the dealership for any p times the buying experience was great. After driving a '05 TSX for five years, I upgraded to a TL. I never had to go back to the dealership for any problems with the TSX except for two recalls that took less than an hour each to be completed. The service department was great and the coffee machine in the waiting area is amazing. My buying experience with Luis was great. He helped me focus in on exactly what I wanted and I left with the perfect car for my wife and me at a reasonable price. More