Hiley Audi Volkswagen Of Huntsville

I contacted Matt by phone from Houston, where I live, to inquire about a particular Audi in Hiley's inventory. With a 2nd phone call during the same afternoon, we agreed on a price and worked out the other inquire about a particular Audi in Hiley's inventory. With a 2nd phone call during the same afternoon, we agreed on a price and worked out the other details of the transaction. In addition, Matt and I exchanged numerous emails and phone calls to arrange for the car to be shipped to Texas. Through this entire process, Matt and other individuals at Hiley did exactly what they said they would do, and not one detail was different than what I expected or was told. I've bought more than 20 cars in the last 10 years, and this was one of the smoothest and easiest transactions that I have been involved in. Without a doubt, I'd deal with Hiley again. Dave Fulghum Houston, TX 2010 Audi R8 5.2 More

After we decided that we really wanted a Volkswagen Jetta, we searched online to find the exact car that we wanted. When we filled out a form online to help find cars, Matt Kosmowski at Hiley of Huntsv Jetta, we searched online to find the exact car that we wanted. When we filled out a form online to help find cars, Matt Kosmowski at Hiley of Huntsville, AL, responded immediately and made sure that we found the car that we really wanted and made the purchase easy - even though we were working from 100 miles away! On the day of the sale, it was very easy for us to purchase our new car. More

Recently I had my VW Passat in for an unscheduled service (102,500 miles). The service department found the problem (cam seals leaking) and fixed it. The car is running well again and the experience was gr (102,500 miles). The service department found the problem (cam seals leaking) and fixed it. The car is running well again and the experience was great, as usual, with this dealership. They kept me up-to-date with progress reports and were able to address all my questions in a friendly way. More

I just recently purchased a brand new Volkswagen Jetta from Hiley VW of Huntsville. I can't express into words how wonderful my experience was at this dealer. The entire staff was very genuine and very e from Hiley VW of Huntsville. I can't express into words how wonderful my experience was at this dealer. The entire staff was very genuine and very easy to do business with. Not sure it is possible to make a car purchase any easier then it was with these guys! They listened to what I was looking for, found the perfect car for me, and got me great deal without any hassle. I will be referring all my friends & family to this dealer, BEST in town by far!! More

Went in for an oil change and they stripped out the threads on the oil plug. Cost me $611 dollars to get it back the way it was before I went in. I can understand that it happens so I asked for a dis threads on the oil plug. Cost me $611 dollars to get it back the way it was before I went in. I can understand that it happens so I asked for a discount, split the problem 2 ways. They wouldn't even discuss it. The service rep was rude and definitely not customer focused. His name was Ronnie. This was not my first time to get service work at the HILEY VW dealership (formerly Jeff SIKES). It will definitely be my last. I recommend that NO ONE EVER use this dealership. I am amazed that they are still in business. I guess that's what no competition gets you... More

Staff was very responsive to my needs. They worked quickly to make this a pleasurable experience. Details that could not be handled the day of the sale were scheduled. I anticipate the service depa quickly to make this a pleasurable experience. Details that could not be handled the day of the sale were scheduled. I anticipate the service department will be as good as the sales staff. This is my first Volkswagen, actually I have never purchased anything but Honda. I hope the Beetle meets all my expectations and more. More

They have worked on my Audi three times since I've owned it. Ronnie and Jeff are always friendly and helpful. My questions are answered promptly. The price estimates are correct to the penny every time. it. Ronnie and Jeff are always friendly and helpful. My questions are answered promptly. The price estimates are correct to the penny every time. Things are explained to me in detail. The price is a little high, which is typical for Audi, but the service makes it worth my while. I intend to keep doing business with these guys. More

We own a 2002 A6. We love the car, but have had nothing but problems from the service department. At least half the time, no one answers the phone during reglular business hours, so you have to leave a mes but problems from the service department. At least half the time, no one answers the phone during reglular business hours, so you have to leave a message. In the past 13 months, the power steering pump has been replaced 3 times. Each time, it took 3-4 days to get the part and another day for the repair. Service dept is consistently condescending to my wife, as if she doesn't know what she is talking about and this is the car she drives 75% of the time. We will never buy another vehicle from this dealership due to the service departent. More