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Hiley Buick GMC
Fort Worth, TX
229 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 229 reviews
Helpful March 24, 2024
I have been a customer with Hiley Buick GMC since 2020, for all my automobile service, check ups, inspections, repairs or new tires. Service has been great, professional and very customer friendly until for all my automobile service, check ups, inspections, repairs or new tires. Service has been great, professional and very customer friendly until this year when I've seen the friendliness and employee attitude go downhill! The representatives who have interfaced with me have displayed little interest in the customer; i.e., no smiles, no 'glad you chose us' attitude, no review of the services performed. It's the on-site service providers who 'sell Hiley's image' and it needs to improve to regain customer confidence. I hope you will prioritize this. More
by Skills4success
Employees Worked With
Nick Keto
March 20, 2024
Bought new Buick cascada at Hiley Buick GMC and the convertible top has HAD to be replaced 3 times….the car DEFINITELY has a defect and I want them to trade me out for a used vehicle on their lot. But convertible top has HAD to be replaced 3 times….the car DEFINITELY has a defect and I want them to trade me out for a used vehicle on their lot. But they want me to purchase a new Buick or GMC vehicle, and I want a jeep truck I saw on their used lot. General Motors says I have to speak with the sales person and the sales person says I have to speak with General Motors. I have mounds of repair paperwork and still no resolution. It’s like a boring tennis game, and no one is winning. Hopefully this will help someone go to a dealership that cares about the integrity of the cars GM and Buick makes and they sell to people. Sincerely Dissatisfied, Tracie S. Green More
by Tracie
Employees Worked With
Greg Dowler
March 11, 2024
Dillan in service was outstanding. He kept me updated on my vehicle throughout the service process and made sure I had a great understanding of their processes. Highly recommend the gu He kept me updated on my vehicle throughout the service process and made sure I had a great understanding of their processes. Highly recommend the guys at Hiley! More
by Blaynewallace
Employees Worked With
Dillan Harrelson
March 11, 2024
Unable to find information. Abhorrent behavior. Would absolutely never buy from this dealership let alone the brand again. Absolutely ridiculous. Abhorrent behavior. Would absolutely never buy from this dealership let alone the brand again. Absolutely ridiculous. More
by Arin
Employees Worked With
Mark, Nick, Greg Dowler
February 11, 2024
What a great experience. Ran very smoothly! We love the dealership, service department, sales and every one who works there. 🌟⭐️ Ran very smoothly! We love the dealership, service department, sales and every one who works there. 🌟⭐️ More
by Laurie
Employees Worked With
Bryan Crawford. 5 star!!
