Hiley Buick GMC

My experience with Hiley GMC has been extremely frustrating and disappointing. I have a 2024 GMC Sierra, and the rear sensor is malfunctioning. I first contacted the service department about a mont frustrating and disappointing. I have a 2024 GMC Sierra, and the rear sensor is malfunctioning. I first contacted the service department about a month ago and was told it could take approximately three days to diagnose and repair the issue. I was also told to call back the following day to see if they could get my truck in sooner. I called on three separate occasions and left three messages but never received a return call. I eventually went back to the dealership in person and spoke with another service advisor about scheduling a time to drop off my truck. Because they told me they would need my truck for several days, I explained that I would need a loaner vehicle. I was told they only had a limited number of loaners and that those were being prioritized for customers with transmission problems and other more serious repairs. I completely understand prioritizing major repairs, so I asked if I could simply be placed on a waiting list. I made it clear that I did not mind waiting a few weeks or even a couple of months as long as I could eventually get an appointment with a loaner vehicle. I was told I would be put on the schedule. However, when I called the next day to confirm, I was told I was not on the schedule and that this arrangement was not available to me. To make matters worse, when we purchased this truck from Hiley Used Cars, it was a Certified Used Vehicle and we paid the over $900 “dealer fee” which we were told included the certification fee. After checking on the GM website it is not listed as certified and only has a warranty to 60,000 miles. This is a big deal since certified cars get a 100,000 mile warranty and the reason we did not purchase an extended warranty. We sent multiple emails shortly after the sale asking Hiley Used Cars and our sales person to address and correct this issue, but those requests were repeatedly ignored and went unanswered. This issue is still not resolved. Since then, I have continued to get the runaround. I even called to make a complaint about the lack of communication and professionalism and was told someone would contact me. Once again, I never received a call back. The sensor issue itself may be relatively minor, but that is not the point. This is a 2024 GMC Sierra that we purchased with the understanding that it was a certified used vehicle, and it is still under warranty. A dealership should stand behind the vehicles it sells and make a reasonable effort to take care of its customers. Customers should not have to make repeated phone calls, leave multiple messages, visit the dealership in person, and send multiple unanswered emails just to get warranty service or concerns about their purchase addressed. Another issue was with the financing department. I came in pre approved through my credit union and I specifically said I didn’t want my credit run again to avoid another inquiry on my credit report and the finance manager ensured me it would not be run. However, they did run it and I’ve disputed with the credit bureaus and Hiley will not take it off. It has caused a “ding” on my credit for too many inquiries and 2 of them were from Hiley and GM which I did not agree to. Also the truck was in a previous wreck which was not disclosed. I found this on a carfax report. Based on my experience so far, I cannot recommend Hiley GMC and will be taking my business to Sewell. More

Jesus is by far the only person I will be doing business with! Absolute pro! with! Absolute pro! More

Oil change was fast. Was able to go in and get the oil change with in 30 minutes Was able to go in and get the oil change with in 30 minutes More

We love Hiley. This is the fourth vehicle that we’ve purchased from them. And we love their service department. This is the fourth vehicle that we’ve purchased from them. And we love their service department. More

Excellent people they treat me with respect and very professional professionals service everything they do to my pick up truck well done. I’m so happy with the service. professional professionals service everything they do to my pick up truck well done. I’m so happy with the service. More

Most amazing dealer ever and the staff out did themselves. Always fantastic service and the dealership is spotless. themselves. Always fantastic service and the dealership is spotless. More

I had an excellent service experience at Hiley Buick-GMC Fort Worth. Brain Crawford, the General Manager, helped me get my appointment set up, and my service advisor, Manuel Quintero, was absolutely outstan Fort Worth. Brain Crawford, the General Manager, helped me get my appointment set up, and my service advisor, Manuel Quintero, was absolutely outstanding — truly better than terrific. The entire process was seamless from start to finish. My service was completed in a timely manner, and I received not only a comprehensive report but also a detailed video walkthrough explaining the work performed and recommendations to help maintain the lifespan and care of my truck. That level of communication and transparency really stood out. What impressed me even more is that I did not purchase my vehicle from their dealership, yet they treated me with the same care and professionalism as if I had. Exceptional customer service all around. I will definitely be returning and highly recommend their service department in Fort Worth. More

The customer service and maintenance service were outstanding and timely. The service team communicated throughout the vehicle check. outstanding and timely. The service team communicated throughout the vehicle check. More

The dealership itself was very clean and put together, with welcoming employees! Which made the process of purchasing a car, very smooth far from hectic and overwhelming. With the easy uplifting experienc with welcoming employees! Which made the process of purchasing a car, very smooth far from hectic and overwhelming. With the easy uplifting experience with Tell and Cheyne! They helped me purchase my car by myself! As a young female, it’s very nerve-racking, but they made the transition and the experience worth it! I will definitely come back to them two when it’s time to get another car!! More

Great people to work with! ! Thanks to Chris and Jason for the help finding what we were looking for. They made everything go quick and easy! ! Thanks to Chris and Jason for the help finding what we were looking for. They made everything go quick and easy! More