We have been looking for my son a truck for a while. When he was 16 we bought him a really nice Dodge Challenger. However, his needs have changed. So we started the new truck search. He found a truck here that he liked and I told him to go look and test drive it as he has done with other dealerships. He is 18, so it’s important for him to learn this process and choose his next vehicle. He said once he told the sales rep his parents were buying it for him he saw a huge change in his attitude. He told him he would be right back and just kept ignoring him. He finally got him to let him test drive it. Once he drove it he called to let me know this truck was the one. The problem is the sales rep wouldn’t acknowledge him any more. So I told him to go get the sales rep and get his car appraised. The sales rep, Joshua L., refused unless I came to the dealership and “started the buying process”. What does that even mean? I thought I was starting the buying process by finding the right vehicle and now getting ours appraised! I asked my son to let me talk to him. I explained this is my sons vehicle to pick out and go through the process and if the numbers work out then I’ll submit a credit application online for approval. I explained I work a full time job and I own a company I manage at nights so it wasn’t feasible for me to come in. I typically buy all my cars online with only coming in to take delivery. He said he understood and would talk to his manager. I then get a call from my son that they told him the manager was too busy to appraise the vehicle. What??? You are too busy to sell a car? We buy cars every three years and I loved buying from Frank Kent, Vandergriff and Burleson Nissan. This place will never earn my business. I work hard for my money and I won’t give it to companies that not only can’t make time for me, but treat my son so poorly. I pray if you choose to buy here you get a better experience than we did.