This dealership advertised a new Buick Encore 2 days in row at lower than sales price. Went in to dealership the 1st day and the Salesman blamed it on a internet glitch, basically blamed it on GM. Checked the internet the next day and the prices where lowered again, I called and the same excuse. Felt like I got shamed just to get me into the dealership. Should have made them honor there pricing, but I won’t be back.
I purchased my 2014 GMC Sierra truck new from Hiley and had it serviced their ever since. The customer service and attention to detail are bar none the best. Its been so good that I would not consider getting another vehicle anywhere else or having my truck serviced anywhere else. Problems that I have experienced have been corrected the 1st time with out having to do any follow-up.
I took my truck in for a scheduled oil change and added additional services including a fuel injector cleaning, tire rotation, and air filter replacement. I had no problem with the work done on those services BUT I did have a repair needed for my brake system which is warranty work on my truck. I was told the part was not in stock but would be ordered and available on the Monday following my visit (Saturday). It's been two weeks and I still haven't heard from the dealership. I was hoping for better service.
Joel, we're very sorry to hear about your recent experience with our team. Please give our service director a call - Jerry Jackson - or email firstname.lastname@example.org if this issue hasn't been resolved yet. Thank you.
Well worth the drive folks. Justin Jones and the friendly service crew really takes care of us every single time. I’m a customers for life. They even give you a courtesy wash at no extra charge ( A real detail )
- Don Hill
This dealership is an awesome atmosphere. It’s so open & clean & the personal are very knowledgeable at their job. Quick service & they act like they care. Customer service at its best at this dealership. You completely miss the boat going any other place.
"Got me a better vehicle than I even wanted. They were great!"
I will use them in the future and have recommended them to others! I really appreciate the quickness with which my purchase was handled. We were in and out in 2.5 hours, including two test drives. Efficient!
Vehicle wasn't there to look at like promised on the phone. Expected me to make a deal on a vehicle not there, then after i agree to the vehicle doesn't show up the next day as promised again. Im told to come back Monday to get it and they would have it all detailed and ready to go. I show up and have to wait an hour for what they called a detail which was they spraying it with a water house and not even touching the inside. If it wasn't for the decent price i would have walked away.
Bought a new Terrain, salesman was awesome! Quick and easy purchase, told him what I wanted and he made it happen, all under an hour. Have been in twice for routine maintenance, been in and out of there in less than 30 minutes both times! I was informed up front about the guy who washes/details cars regarding his laziness so I always tell them not to wash my vehicle. Other than that, all around great!