Hiley Buick GMC
Fort Worth, TX
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Norman did a good job with the sale and demonstration of my vehicle. Pricing arranged by Brian was attractive. There were some challenges with finance and registration but nothing major. my vehicle. Pricing arranged by Brian was attractive. There were some challenges with finance and registration but nothing major. More
Sales staff were ready when I arrived at the appointment. They had the vehicle ready. Brandon did a great job showing and explained the features on the vehicle. They had the vehicle ready. Brandon did a great job showing and explained the features on the vehicle. More
Luke is a fantastic service advisor. Responsive and excellent communication about vehicle issues, explanation and proactively assisted in applying GM Rewards dollars towards bill Responsive and excellent communication about vehicle issues, explanation and proactively assisted in applying GM Rewards dollars towards bill More
Absolutely the Worst Service Experience – Avoid at All Costs If I could give zero stars, I would. We purchased a vehicle from Hiley Buick GMC that has been nothing short of a nightmare from day one. It Costs If I could give zero stars, I would. We purchased a vehicle from Hiley Buick GMC that has been nothing short of a nightmare from day one. It’s clear now that we were sold a lemon — the car has had issue after issue, and what’s worse is that their service department has proven completely incapable of fixing anything. We've brought the car in multiple times for the same problems, and each time we're met with vague explanations, empty promises, and delays. They either don’t know how to fix it, or they just don’t care. Either way, the incompetence is staggering. Communication is abysmal — we’re constantly the ones having to call for updates, only to be told "we're still waiting on a part" or "technician hasn't had a chance to look at it yet" even after days or weeks have passed. Meanwhile, we’re stuck without a reliable vehicle and no one at this dealership is taking accountability for the mess they sold us. Save yourself the frustration and take your business elsewhere. There are plenty of dealerships that value their customers and actually know what they’re doing. Hiley Buick GMC is not one of them. More

