Hiley Buick GMC

**⭐☆☆☆☆ 1 star** Total bait-and-switch. I filled out the purchase information directly through the GMC website and received pricing and deal terms tied to **Hiley Buick GMC in Fort Worth I filled out the purchase information directly through the GMC website and received pricing and deal terms tied to **Hiley Buick GMC in Fort Worth**. Based on that information, I spent the time following up, only to be told the dealership would not honor the price that was provided. This was a complete waste of time. Advertising one price online and then backing away from it once a customer engages is the definition of bait-and-switch. If the dealership has no intention of honoring GMC’s online pricing, they shouldn’t allow it to be presented in the first place. I would not recommend this dealership to anyone looking for a straightforward or honest buying experience. 1 More

Fast professional service. They cleaned my engine compartment and washed my truck when they finished the repairs They cleaned my engine compartment and washed my truck when they finished the repairs More

Norman did a good job with the sale and demonstration of my vehicle. Pricing arranged by Brian was attractive. There were some challenges with finance and registration but nothing major. my vehicle. Pricing arranged by Brian was attractive. There were some challenges with finance and registration but nothing major. More

Service is Awesome very polite and knowledgeable to help out.. really like the video of inspection of your vehicle explaining conditions of it. out.. really like the video of inspection of your vehicle explaining conditions of it. More

Sales staff were ready when I arrived at the appointment. They had the vehicle ready. Brandon did a great job showing and explained the features on the vehicle. They had the vehicle ready. Brandon did a great job showing and explained the features on the vehicle. More

From our first contact with Chuck the supervisor, the sales person Chris Pingel all was very professional taking care of our every needs. sales person Chris Pingel all was very professional taking care of our every needs. More

Luke is a fantastic service advisor. Responsive and excellent communication about vehicle issues, explanation and proactively assisted in applying GM Rewards dollars towards bill Responsive and excellent communication about vehicle issues, explanation and proactively assisted in applying GM Rewards dollars towards bill More

Absolutely the Worst Service Experience – Avoid at All Costs If I could give zero stars, I would. We purchased a vehicle from Hiley Buick GMC that has been nothing short of a nightmare from day one. It Costs If I could give zero stars, I would. We purchased a vehicle from Hiley Buick GMC that has been nothing short of a nightmare from day one. It’s clear now that we were sold a lemon — the car has had issue after issue, and what’s worse is that their service department has proven completely incapable of fixing anything. We've brought the car in multiple times for the same problems, and each time we're met with vague explanations, empty promises, and delays. They either don’t know how to fix it, or they just don’t care. Either way, the incompetence is staggering. Communication is abysmal — we’re constantly the ones having to call for updates, only to be told "we're still waiting on a part" or "technician hasn't had a chance to look at it yet" even after days or weeks have passed. Meanwhile, we’re stuck without a reliable vehicle and no one at this dealership is taking accountability for the mess they sold us. Save yourself the frustration and take your business elsewhere. There are plenty of dealerships that value their customers and actually know what they’re doing. Hiley Buick GMC is not one of them. More

Had a great experience and will be going back. . It was very quick and easy. . It was very quick and easy. More

Amazing people to work with, they’re service is great and they are super efficient they are super efficient More