Hiley Mazda of Hurst - Service Center

Poor service dept Made an appointment for an oil change and a software update. I was expecting a 20-30 min wait. Now 2 hours later still at the dealership and no estima Made an appointment for an oil change and a software update. I was expecting a 20-30 min wait. Now 2 hours later still at the dealership and no estimated completion time. They should tell tell customers an estimated wait time. If we knew it was so long we would have dropped the car off and picked up later. Also this is the first oil change after we purchased the new car at Hiley. The dealership asked us to bring the car in to try their service dept. very disappointed. I do not plan on bringing any further business to Hiley. More

Over Charge for Parts in Service Center Went in for an oil change. Had a break light bulb and blinker light bulb out. They wanted to charge me over $70.00 to change the bulbs. I said no than Went in for an oil change. Had a break light bulb and blinker light bulb out. They wanted to charge me over $70.00 to change the bulbs. I said no thanks, I'll just purchase the bulbs and do it myself since it's an easy task. So they charged me $15.60 for one bulb and $13.60 for the other. Way Over Priced for bulbs!!! So I called another Mazda Dealers Parts Dept. and they only charge $5 and $2 for the bulbs. I won't return to a service center that take advantage of their customers! Especially ones who've purchased new cars from them! More

I like Mazda cars and how they drive so when I was on the market for a used car, my choice was clear. I went to a different dealership and the process of buying this car was awful but it seems to be a great market for a used car, my choice was clear. I went to a different dealership and the process of buying this car was awful but it seems to be a great deal so I purchase the vehicle. Well, not even one moth went by that I have to take it in for work. The personnel at Hiley Mazda were quick and pleasant to talk to. They explain every procedure in detail and maintain communication with me at all time. Then another month went by and I have to bring the car back for a different reason, they work on my car, help me rent a car while they fixed mine and let me know when it was going to be ready. The service has been superb even that I didn’t bought my car there. Now I know where to go to get my next car. Thank you Hiley Mazda for making a different in a market full of horrible stories, you are making a difference! More

From the moment I walked into the door to the time I pickep up my vehicle, I received the most professional, upfront, patient, understanding courtesy for my situation. Not only did Evan keep me in the l pickep up my vehicle, I received the most professional, upfront, patient, understanding courtesy for my situation. Not only did Evan keep me in the loop the entire time, but Janelle contacted me in his sted to answer my questions. At one point, Evan even went back to work to call & update me. The mechanic & Evan both explained to me what repairs were needed & why they were needed. The gentlemen in the waiting area also took time out to talk with me & let me speak with the to kill time in waiting. Also, my car came back to me cleaner than it went in the shop. Evan spent a lot of time going back in forth with the Warranty comapany to make sure all the I's were dotted & the T's were crossed. Everytime he found out anything or had contact with the warranty co, he called me to discuss. He was very patient. I say that because I know that I am pushy, impatient and stress out over high repairs such as these. He allowed me to talk as long as I needed to & ask him as many questions that I needed too as well. If I were not moving out of state this weekend, I would not go anywhere else other than this service shop for any of my Mazda needs. In saying that, Evan made sure that I was able to get my car back sooner than later so that I can move forward with our move out of state. When I came to pick up my car, Wade spoke with me while Evan got the bill ready and he helped me realize my key wasn't turned all the way off which is why for a brief moment, the alarm wouldn't work. I feel that they went above & beyond to ensure my satisfaction. I have been in customer service for over 14 years. This place impressed me. More

He helped by responding to an email that i had sent to Hiley, by calling me. He was helpful by asking questions to my situation with my car. He greeted me promptly when i arrived for my appointment. He Hiley, by calling me. He was helpful by asking questions to my situation with my car. He greeted me promptly when i arrived for my appointment. He updated me on the results of Hiley's tech's findings. He kept me informed on the status of my car. He explained clearly the work that was done on my car. He created a good repore with me as a new customer. I will return to Hiley Mazda of Hurst, for all my future auto care needs More

While I was there Evan kept me up to date with the status of my repair, he also gave me accurate pricing for my repair. You don't get that kind of a service too often. Most of the time you wait and wait unti of my repair, he also gave me accurate pricing for my repair. You don't get that kind of a service too often. Most of the time you wait and wait until the work is finally finished. He even had fresh coffee made for me. More

Review withdrawn pending the outcome of the service performed on my vehicle. My initial review was not a good one based on conversations with the service department, but I have decided to take a wait performed on my vehicle. My initial review was not a good one based on conversations with the service department, but I have decided to take a wait and see attitude before writing a poor performance review. More

I own a beautiful Mazda Millenia S and ask anyone who knows about the Miller Cycle engine(supercharger)that it requires first hand technical experience to service it. I am somewhat of a car enthusiast a knows about the Miller Cycle engine(supercharger)that it requires first hand technical experience to service it. I am somewhat of a car enthusiast and therefore have high expectations about the level of service one should expect from a reputable dealer and it's service department. If your shop isn't orderly, clean and/or doesn't have the latest diagnostic equipment...then I have no confidence in the shop's technicians. I have been taking my car to Hiley Mazda for about 4yrs now and the only service manager I even talk to there is Brant Peterson. Now, that is not a reflection of my experience with some of the other service managers that work there...it's just I have the utmost confidence in Brant as it relates to his excellent technical knowledge and the professional treatment he and his staff provide me even in difficult situations. Now, Mark is currently the only technician I have given the permission to even open the hood of my car. His extensive knowledge and technical skill always seem to be right on the money whenever my car needs a precise diagnosis. These two men are the very reason that Hiley Mazda of Hurst continue to service my Millenia and I believe they represent the very best assists this dealership enjoys! J. Pecen More