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Hiley Subaru of Fort Worth - Service Center
Fort Worth, TX
34 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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34 Reviews of Hiley Subaru of Fort Worth - Service Center
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May 15, 2023
Hiley Subaru is most organized in the manner that treat their customers. I was impressed with the employees and one in particular, Taylor who provided continuous updates on my car repairs by text including their customers. I was impressed with the employees and one in particular, Taylor who provided continuous updates on my car repairs by text including list to be repaired/and cost. In addition, Subaru provided a video to view regarding the repairs on my bushing that had broken under the car near the struts. I had the choice of choosing which items I would like to repair. The video was awesome! The only thing I was disappointed was the fact they promised me a car wash but wasn't followed through. The inside was vacuumed but there was dust everywhere. I checked with whomever checked me out they reassured me that it was washed however it was not. I didn't have time to let them do it as I needed to get to the tire shop. The car was repaired actually before the due date which was nice. Lastly, Hiley provided me with Llyft to and from my house as I didn't have adequate transportation from my home since I live alone.That was awesome. I would highly recommend Hiley either for a new purchase or car repairs. They are fair and go beyond to make it a pleasant experience for their customers. Thank You Hiley! More
by alamogirl50
Employees Worked With
Taylor....
Helpful May 01, 2023
I was extremely pleased with the service I received from Hiley Subaru when I brought my Ascent it for service. Their service team did an excellent job. Hiley Subaru when I brought my Ascent it for service. Their service team did an excellent job. More
by r.mcmahon
Employees Worked With
Greg Dowler
August 09, 2022
Came in for an oil change, 3 hours later, I’m done Took at least 45 minutes to get my video Turns out it was not my car Took another hour to send me the right video No apology, no discount My first vis at least 45 minutes to get my video Turns out it was not my car Took another hour to send me the right video No apology, no discount My first visit unfortunately, will be my last More
by b.p.tec
Employees Worked With
Colby Castro
May 02, 2022
I found the service and sales personnel to be wonderful. Everyone was patient, helpful, knowledgeable and courteous. I was totally satisfied with all aspects of Hiley Subaru. Everyone was patient, helpful, knowledgeable and courteous. I was totally satisfied with all aspects of Hiley Subaru. More
by ggdavis04
Employees Worked With
Sultan Chaudhry(sales) ,Taylor & Sarah(Service dept.)
September 14, 2021
Lauren Miller is AMAZING!! BEST service experience I've ever had in 30+ years! Give her a raise, she deserves it for how she represents your company!!! ever had in 30+ years! Give her a raise, she deserves it for how she represents your company!!! More
by gretchenbarnhill
Employees Worked With
Lauren Miller
July 27, 2021
Hiley has been nothing but a disappointment. They might be great on sales, but when it comes to service afterwards, you are up the creek. If you find yourself in the waiting room for service there, be sure be great on sales, but when it comes to service afterwards, you are up the creek. If you find yourself in the waiting room for service there, be sure and check the entrance bay where vehicles are checked in. After one and a half hours, that is the allotted time for service for most cars, You will find your ride there, parked and running. They are lapse on telling customers it is ready, they just let it run. I won’t go into the long stories of getting the run around by “no action” Jerry, the manager. And Chris, the “service manager” won’t even return your phone calls. He just strolls around the showroom doing nothing whatsoever, getting paid for that. I will never, ever, set foot in Hiley’s Screw-ba-You again. I’m not the only unsatisfied customer, look at the reviews. You have been informed and you have been warned. More
by Jeff Reeder
Employees Worked With
Jerry, Chris
August 31, 2020
Had questions about Subaru, talked with Bryan Pohlmeier and he was extremely help and knows what he’s talking about. I would highly recommend anyone looking to call Bryan. and he was extremely help and knows what he’s talking about. I would highly recommend anyone looking to call Bryan. More
by SteveP
Employees Worked With
Bryan Pohlmeier
February 09, 2020
I just purchased my fifth Subaru. The last three have been from Hiley. For sales, I recommend Michael Lamarr. He’s knowledgeable and patient. He always has time to answer my questions and if he doesn’t k been from Hiley. For sales, I recommend Michael Lamarr. He’s knowledgeable and patient. He always has time to answer my questions and if he doesn’t know the answer, he doesn’t stop until he finds it. The service department is great! Lauren and Taylor have gone above and beyond to make sure all of my needs are met. More
by joaniebhere
Employees Worked With
Lauren, Taylor, Michael Lamarr, Brian Crawford
July 30, 2019
Bad time management If I could no stars I would... No need to make an appointment because they won't honor any time constraints....went for a job that should have take If I could no stars I would... No need to make an appointment because they won't honor any time constraints....went for a job that should have taken 30 minutes it took over and hour ... and they quoted one price then it come out higher ...they did lower the price but that's not what I'm really mad about... my time is valuable and these people wasted my time!! this literally should have taken 30 minutes ...unacceptable More
by Cazmag19
Employees Worked With
Sherry, Jerry and another person
April 23, 2019
Horrible Service Department I just picked up my car after 6 days of waiting for a part that never came with no ETA for when the part will arrive. Supposedly washed yet there is d I just picked up my car after 6 days of waiting for a part that never came with no ETA for when the part will arrive. Supposedly washed yet there is dried bird poop on the hood, dust on the windshield, and grease all over the rims. No communication. Constantly having to call for updates, and never getting the requested call back. Horrible. Absolutely do not go here. More
by Subarudriver2019
Employees Worked With
Amy, Lauren, and Keith
