Hill Country Honda

Hill Country Honda responded

Thank you for sharing your positive experience with Joseph! We're thrilled to hear that he provided excellent service and professionalism during your visit. At Hill Country Honda, we take pride in having knowledgeable and dedicated salespeople like Joseph who go above and beyond to assist our customers. Your willingness to pay more for his expertise speaks volumes about the value he brings to the car buying process. If there's anything else we can assist you with or any further questions you may have, please don't hesitate to reach out. We'll be sure to pass on your kind words to Joseph, and we look forward to serving you again in the future! Thank you for choosing us, and we appreciate your feedback.

Hill Country Honda responded

Thank you for sharing your positive experience with Aaron! We're delighted to hear that he took good care of the problem with your truck's air conditioner. Our team at Hill Country Honda is dedicated to providing excellent service, and we're glad that Aaron's work met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We'll be sure to pass on your kind words to Aaron, and we look forward to serving you again in the future! Thank you for choosing Hill Country Honda, and we appreciate your feedback!

Hill Country Honda responded

Thank you for leaving such a positive review! We're thrilled to hear that you had a good experience at Hill Country Honda. Our team takes great pride in providing excellent service, and we're delighted that you found our sales team and service department to be awesome, even after the sale. Your satisfaction is our priority, and we're grateful for your kind words. If there's anything else we can do for you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing us, and we look forward to assisting you again in the future! Enjoy your vehicle!

Hill Country Honda responded

Thank you for taking the time to provide your feedback. We're pleased to hear that you were satisfied with our service management. However, we apologize for the inconvenience caused by the issue with the splash shield. We take incidents like these seriously and are committed to ensuring the highest level of quality in our services. Our team is reviewing the situation to prevent similar occurrences in the future. We understand that you had to take your car to Sames Honda in Laredo to have it fixed, and we're sorry for any inconvenience this may have caused. If there's anything else we can do for you or any further questions you may have, please don't hesitate to reach out. We appreciate your feedback, and we look forward to serving you better in the future. Thank you for choosing Hill Country Honda.

Hill Country Honda responded

We apologize for the unsatisfactory experience you had during your recent visit to Hill Country Honda. Your feedback is essential to us, and we take your concerns very seriously. We understand your frustration with the lack of interaction and the issue with the side view mirror recall item. We strive to provide excellent service, and it is clear that we fell short in this instance. Regarding the follow-up text of "failed inspect" items, we apologize for any confusion caused. While Honda does require vehicle inspections, we understand that the communication could have been clearer, and we apologize for any inconvenience this may have caused. Please know that we are taking your feedback into account and will work diligently to improve our services. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We value your loyalty as a Honda customer, and we want to ensure that we can address your concerns and regain your trust. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make things right in the future.

Hill Country Honda responded

Thank you for sharing your positive review with us! We're thrilled to hear that the entire staff at Hill Country Honda has been helpful, knowledgeable, and friendly. Our team takes great pride in delivering excellent customer service, and we're glad that it showed during your experience with us. Your kind words mean a lot to us, and we're grateful for the opportunity to serve you. If there's anything else we can do for you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing Hill Country Honda, and we look forward to continuing to provide you with top-notch service in the future! Your feedback is greatly appreciated, and we thank you for being a valued part of our community.

Hill Country Honda responded

Thank you for your wonderful review! We're thrilled to know that you've had positive experiences with Hill Country Honda. Providing excellent service and showing kindness and respect to our customers are values that we hold dear. Your appreciation means a lot to us, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or any further questions you may have, please don't hesitate to reach out. Thank you for choosing us, and we look forward to continuing to be good to you in the future! Your feedback is greatly appreciated, and we thank you for being a part of the Hill Country Honda family!

Hill Country Honda responded

Thank you for your positive review! We're delighted to hear that Aaron has been helpful, understanding, and courteous during your visits to Hill Country Honda. Our team takes pride in providing excellent customer service and accommodating our customers' needs, especially when it comes to prioritizing work on your vehicle and respecting your budget constraints. Your satisfaction is our priority, and we appreciate your kind words. If there's anything else we can do to assist you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing Hill Country Honda, and we look forward to continuing to provide you with top-notch service in the future! Your feedback is greatly appreciated, and we thank you for being a valued part of our community.

Hill Country Honda responded

Thank you for your wonderful review! We're thrilled to hear that our staff has consistently provided pleasant, informative, and quick service during your visits to Hill Country Honda. Your satisfaction is our priority, and we're delighted that you appreciate our recommendations as well. We take pride in delivering excellent customer service, and we're glad that it shows in your experience with us. If there's anything else we can do to assist you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing Hill Country Honda, and we look forward to continuing to provide you with top-notch service in the future! Your feedback is greatly appreciated, and we thank you for being a valued part of our community.

Hill Country Honda responded

Thank you for providing your feedback. We're glad to hear that the work on your vehicle was great. However, we apologize for any inconvenience caused by the lack of communication regarding the timeframe. Clear and timely communication is essential to us, and we understand the importance of keeping our customers informed throughout the service process. Your feedback is valuable to us, and we'll make sure to address this issue to improve our communication in the future. If there's anything else we can do for you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future. Your feedback is greatly appreciated, and we thank you for being a valued part of our community.