Hill Country Honda

Hill Country Honda responded

Thank you for your wonderful review! We're thrilled to hear that you've had consistently positive experiences with our professional and friendly service at Hill Country Honda. We take great pride in providing efficient service, and we're delighted that you get in and out quickly. Your loyalty as a returning customer means a lot to us, and we truly appreciate you choosing us for all your vehicle service needs. When you're ready for a new or used Honda, we'll be more than happy to assist you with that as well! If there's anything else we can do for you or any further questions you may have, please don't hesitate to reach out. Thank you for being a valued part of our community, and we look forward to continuing to serve you in the future! Your feedback is greatly appreciated.

Hill Country Honda responded

Thank you for the great review! We're delighted to know that you had a positive experience with our service at Hill Country Honda. Our team works diligently to provide top-notch service and keep our customers informed with mini inspection videos. We're glad you found our service to be a better deal compared to other options. Your satisfaction is our priority, and we truly appreciate your kind words. If there's anything else we can do for you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing Hill Country Honda, and we look forward to serving you again in the future! Your feedback is greatly appreciated, and we thank you for being a valued part of our community.

Hill Country Honda responded

Thank you, Howard, for sharing your wonderful experience with us at Hill Country Honda! We're thrilled to hear that Chuck Marsh made your car-buying journey enjoyable and refreshing. We prioritize Providing exceptional customer service, and we're delighted that Chuck showed you and your son respect and was always ready to answer your questions promptly. We understand the importance of a positive buying experience, and we're glad that Chuck's great personality and attitude made your visit special. Congratulations on your new 2023 Honda Pilot EX-L, and we appreciate your trust in us. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Hill Country Honda, and we hope you continue to enjoy your new vehicle for many years to come! Your feedback is greatly appreciated, and we thank you for being a valued part of our community.

Hill Country Honda responded

Thank you for your wonderful review! We're thrilled to hear that you had great services with our employees. Your recommendation means a lot to us, and we're grateful for your trust in recommending us to your family and friends. Providing excellent service to our customers is our top priority, and we're glad that it shows in your experience. If there's anything else we can do for you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you and your loved ones again in the future! Your feedback is greatly appreciated, and we thank you for being a valued part of our community.

Hill Country Honda responded

Thank you for leaving us your feedback. We're glad to hear that you had great service during your visit. However, we apologize for the inconvenience caused by the issue with locating your service agreement, resulting in having to pay for your oil change. We understand how frustrating this can be, and we are reviewing our processes to ensure this doesn't happen again in the future. Your satisfaction is our priority, and we appreciate your loyalty to Hill Country Honda. If there's anything else we can do for you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future. Your feedback is greatly appreciated, and we thank you for being a valued part of our community.

WENDY P responded

Thank you!

Hill Country Honda responded

Thank you for your fantastic review! We're thrilled to hear that you had a quick, efficient, and professional service experience with us at Hill Country Honda. Your loyalty as a customer with all three of your Honda vehicles means a lot to us, and we're grateful for the opportunity to serve you. If there's anything else we can do for you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing us as your go-to for your Honda service needs, and we look forward to continuing to provide you with top-notch service in the future! Your feedback is greatly appreciated, and we thank you for being a valued part of our community.

Hill Country Honda responded

Thank you, Howard, for sharing your wonderful experience with us at Hill Country Honda! We're thrilled to hear that Chuck Marsh made your car-buying journey enjoyable and refreshing. We prioritize Providing exceptional customer service, and we're delighted that Chuck showed you and your son respect and was always ready to answer your questions promptly. We understand the importance of a positive buying experience, and we're glad that Chuck's great personality and attitude made your visit special. Congratulations on your new 2023 Honda Pilot EX-L, and we appreciate your trust in us. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Hill Country Honda, and we hope you continue to enjoy your new vehicle for many years to come! Your feedback is greatly appreciated, and we thank you for being a valued part of our community.

Howard Warren - it is ok to share responded

Thank you for your response, about my comments about Hill Country Honda and Chuck Marsh. My wife loves our new 2023 Honda Pilot EX-L. Thank you again, and please thank Chuck Marsh for me. “ My son and I did an internet research and called several Honda dealerships. We went to one dealership and drove a Honda Pilot Exl, but we weren't able to reach a price agreement. We then went to Hill Country Honda where we were met by Chuck Marsh when we pulled up. We spoke with Chuck Marsh and then I drove a 2023 Honda Pilot Exl. We ask Mr Marsh a number of questions about the 2023 Honda Pilot Exl which he answered immediately or quickly obtained the answer. We found Chuck Marsh showed us respect, was never short with us, and was very easy to talk with. I am 77 years old and have talked with a number of used car salesmen before, but talking with Chuck Marsh was a refreshing experience mostly because of his great personality, and the respect he demonstrated toward my son and I. I traded in my 2018 Honda Pilot EXL, and ended up purchasing the 2023 Honda Pilot EXL, and enjoyed the experience there at Hill Country Honda mostly because of Chuck Marsh and his great attitude. Howard Warren 704-942-6273 “ hsnbt@yahoo.Com

Hill Country Honda responded

Thank you for your fantastic review! We're thrilled to hear that you are a loyal customer and always choose our location for your service needs. Providing quick and efficient service, along with friendly staff and reasonable prices, is what we aim for at Hill Country Honda. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. If there's anything else we can do for you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing us, and we look forward to continuing to provide you with top-notch service in the future! Your feedback is greatly appreciated, and we thank you for being a valued part of our community.

Hill Country Honda responded

We apologize for the unpleasant experience you had at our dealership. Providing excellent customer service and transparent communication is our priority, and we regret that we fell short in meeting your expectations. We understand your frustration with the misunderstanding regarding the add-ons and the recording of the video without your knowledge. We take your feedback seriously and will be reviewing our procedures to ensure this doesn't happen again in the future. We apologize for any inconvenience caused by the lack of transparency and communication. Your satisfaction is important to us, and we regret that we couldn't resolve your concerns to your satisfaction. If there's anything else we can do for you or any further questions you may have, please don't hesitate to reach out. We appreciate your feedback and will use it to improve our services. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.

Hill Country Honda responded

Thank you for your excellent review! We're delighted to hear that you had a positive experience with our service at Hill Country Honda. We're glad you love your Passport, and we strive to provide efficient service to ensure you receive your vehicle promptly. We're also thrilled that the person who picked you up from your house was very kind and provided excellent customer service. Your satisfaction is our priority, and we appreciate your kind words. If there's anything else we can do for you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future! Your feedback is greatly appreciated, and we thank you for being a valued part of our community.