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Hill Country Honda

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.6
776 Reviews
Hill Country Honda is a top-rated dealership located in the heart of Texas Hill Country. Our goal is to provide exceptional service and create a memorable car-buying experience for our customers. We offer a wide selection of new and used Honda vehicles and financing and leasing options to fit every budget. Our team is passionate about what they do and dedicated to providing the highest customer service to everyone who walks through our doors. Hill Country Honda es una concesionaria de primer nivel ubicada en el corazón del Texas Hill Country. Nuestra meta es brindar un servicio excepcional y crear una experiencia de compra memorable para nuestros clientes. Ofrecemos una amplia selección de vehículos Honda nuevos y usados, así como opciones de financiamiento y arrendamiento para cada presupuesto. Nuestro equipo es apasionado por lo que hace y se dedica a brindar el más alto nivel de servicio al cliente a todos los que entran por nuestras puertas.
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7338 W Loop 1604 N

San Antonio, TX

78254

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Showing 776 reviews

June 21, 2023

Went in there with the intention of not getting a car and ended up with a 2024 HRV. Wow thank you More

by Ashleytej
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ashley Gonzalez , Cristian Padilla
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Jun 21, 2023 -

Hill Country Honda responded

We're delighted to hear about your unexpected experience at our dealership! It's fantastic that you ended up with a 2024 HRV, even though you initially didn't plan on getting a car. We appreciate your kind words and are thrilled that we could exceed your expectations. Thank you for choosing us, and we hope you thoroughly enjoy your new HRV. If there's anything else we can assist you with, please don't hesitate to reach out.

June 21, 2023

Good ambiance. Good service. But the price is too high. No transparency in terms of comparative pricing. I have taken my car to repair 3 times in 3 months and each More

by SMSATX0708
Recommend Dealer
Yes
Employees Worked With
Aaron Soliz
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Jun 21, 2023 -

Hill Country Honda responded

Thank you for your positive feedback on our service and ambiance. We apologize for any concerns you have regarding pricing. We understand the importance of transparency in vehicle repairs and we apologize if our communication fell short. Repair costs can vary due to factors such as parts pricing, labor costs, and task complexity. However, we recognize the need to clearly communicate this to our customers. Your feedback is valuable to us, and we will make efforts to improve our pricing transparency. We appreciate your support as our customer, and your satisfaction remains our top priority.

June 20, 2023

Honda Staff is always friendly and professional. They are experts and efficient in their skills More

by DALIAGARCIA1000
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

Hill Country Honda responded

Thank you for sharing your positive experience with our Honda team. We're thrilled to hear that you've found our staff not only friendly and professional, but also proficient and efficient in their skills. It's our goal to provide top-tier service for our customers, and your feedback helps us know we're hitting the mark. We're proud to have experts on our team and your recognition of their expertise is truly appreciated. We look forward to continuing to provide the same level of excellence during your future visits. Thanks again for your kind words.

June 17, 2023

Very clean great waiting areas and always and the quick service center always gets me in. More

by AARONHOFFMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Christianson, Matt Zuniga
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Jun 19, 2023 -

Hill Country Honda responded

Thank you for your positive feedback! We're delighted to hear that you found our facilities clean and our waiting areas great. It's our priority to provide a comfortable and enjoyable experience for our customers. We're also glad that our quick service center was able to accommodate you promptly. Your satisfaction is important to us, and we look forward to serving you again in the future.

June 17, 2023

Great team. They kept me informed of the status. Wait time was reasonable. Price was reasonable. Looking forward to the next visit. More

by RAMSTER40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

Hill Country Honda responded

We appreciate your kind words about our team! It's wonderful to hear that they kept you informed about the status of your service. We strive to maintain transparency and ensure our customers are well-informed throughout the process. We're glad that the wait time was reasonable for you, and that you found our prices fair. We're excited to welcome you back for your next visit and continue providing you with great service. Thank you for your support!

June 17, 2023

It was good. Thank you my car is running good and I will come again More

by ashyslashy456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

Hill Country Honda responded

We're glad to hear that your car is running well and that you had a positive experience with us! Your satisfaction is important to us, and we appreciate your trust in our services. We'll be more than happy to assist you again whenever you need us. Thank you for choosing us, and we look forward to serving you in the future!

June 17, 2023

They do a good job changing oil but as far as diagnosing a mechanical problem not so good. I had to take my vehicle to another dealer to get fixed. More

by EPEREZ331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daisy Alfaro
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Jun 19, 2023 -

Hill Country Honda responded

Thank you for your feedback regarding our oil change service. We apologize for any inconvenience you experienced when it came to diagnosing a mechanical problem with your vehicle. We strive to provide comprehensive and accurate assessments, but it seems we fell short in your case. We appreciate your patience and understanding. If you have any further concerns or need assistance in the future, please don't hesitate to reach out.

June 16, 2023

Mike was great and very patient and understanding, I didn't like being asked for a payoff when getting a trade value seems like you are trying to use that to give just enough to pay off loan and not the More

by mclopez9999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael McGarity
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Hill Country Honda responded

We appreciate your positive comments about Mike and his excellent customer service. We apologize if the request for a payoff amount during the trade-in process made you feel uncomfortable. Our intention is to ensure transparency and provide accurate information to our customers. As for the additional options included in the price of new cars, we understand your concerns. We will review our pricing structure and evaluate options to offer more flexibility in choosing optional features. Your feedback is valuable to us, and we appreciate your input. If you have any further questions or suggestions, please let us know.

June 16, 2023

prices are way too high for simple parts. they are more than double the price for things like spark plugs from even the honda website. More

by STWESTBROOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daisy Alfaro
Report | Print
Jun 19, 2023 -

Hill Country Honda responded

We appreciate your feedback regarding our pricing. We strive to offer competitive and fair prices for our products and services. However, we understand that different sources may sometimes have varying prices. We will review our pricing structure to ensure it aligns with market standards and offers the best value for our customers. Your feedback helps us improve, and we apologize for any inconvenience caused. If you have any further concerns or need assistance, please don't hesitate to let us know.

June 16, 2023

Bravo to Aaron on correctly knowing the problem. Although misdiagnosed in the past. Thanks to Daniel (Tech) Very knowledgeable. Briefed service manager on their work More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Soliz
Report | Print
Jun 16, 2023 -

Hill Country Honda responded

Thank you for leaving your feedback! We're thrilled to hear that Aaron accurately identified the problem, despite any past misdiagnosis. We take pride in our team's expertise and are glad that Daniel, our knowledgeable technician, provided excellent service. We appreciate your mention of briefing our service manager on their work. We strive to provide thorough and efficient service, and your feedback is invaluable to us. Thank you for choosing our services, and we look forward to assisting you in the future!

Jun 17, 2023 -

Gary responded

Dealerrater sent an answer to my survey. I don’t know if that means Hill Country got the message. ( not familiar with this site). Be sure all concerned at Hill Country Honda know I sent BRAVO to the survey.

Jun 17, 2023 -

Gary responded

Dealerrater sent an answer to my survey. I don’t know if that means Hill Country got the message. ( not familiar with this site). Be sure all concerned at Hill Country Honda know I sent BRAVO to the survey

Jun 19, 2023 -

Hill Country Honda responded

Hello Gary, Hill Country Honda proactively responds to reviews on DealerRater and other platforms. The agent responding to your review will convey your message to Aaron Soliz and Daniel personally. We hope you have a great day and look forward to serving you again.

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