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Hill Country Honda

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.5
797 Reviews
Hill Country Honda is a top-rated dealership located in the heart of Texas Hill Country. Our goal is to provide exceptional service and create a memorable car-buying experience for our customers. We offer a wide selection of new and used Honda vehicles and financing and leasing options to fit every budget. Our team is passionate about what they do and dedicated to providing the highest customer service to everyone who walks through our doors. Hill Country Honda es una concesionaria de primer nivel ubicada en el corazón del Texas Hill Country. Nuestra meta es brindar un servicio excepcional y crear una experiencia de compra memorable para nuestros clientes. Ofrecemos una amplia selección de vehículos Honda nuevos y usados, así como opciones de financiamiento y arrendamiento para cada presupuesto. Nuestro equipo es apasionado por lo que hace y se dedica a brindar el más alto nivel de servicio al cliente a todos los que entran por nuestras puertas.
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7338 W Loop 1604 N

San Antonio, TX

78254

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Showing 797 reviews

June 16, 2023

Bravo to Aaron on correctly knowing the problem. Although misdiagnosed in the past. Thanks to Daniel (Tech) Very knowledgeable. Briefed service manager on their work More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Soliz
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Jun 16, 2023 -

Hill Country Honda responded

Thank you for leaving your feedback! We're thrilled to hear that Aaron accurately identified the problem, despite any past misdiagnosis. We take pride in our team's expertise and are glad that Daniel, our knowledgeable technician, provided excellent service. We appreciate your mention of briefing our service manager on their work. We strive to provide thorough and efficient service, and your feedback is invaluable to us. Thank you for choosing our services, and we look forward to assisting you in the future!

Jun 17, 2023 -

Gary responded

Dealerrater sent an answer to my survey. I don’t know if that means Hill Country got the message. ( not familiar with this site). Be sure all concerned at Hill Country Honda know I sent BRAVO to the survey.

Jun 17, 2023 -

Gary responded

Dealerrater sent an answer to my survey. I don’t know if that means Hill Country got the message. ( not familiar with this site). Be sure all concerned at Hill Country Honda know I sent BRAVO to the survey

Jun 19, 2023 -

Hill Country Honda responded

Hello Gary, Hill Country Honda proactively responds to reviews on DealerRater and other platforms. The agent responding to your review will convey your message to Aaron Soliz and Daniel personally. We hope you have a great day and look forward to serving you again.

June 16, 2023

Appreciate the help for the salesperson, but the finance portion of the transaction took exceptionally too long to call me back into an office. When it only took about 20 minutes of being in the office for More

by flyboybuster
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Medelez
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Jun 16, 2023 -

Hill Country Honda responded

Thank you for taking the time to provide your feedback. We appreciate your kind words regarding the salesperson who assisted you. However, we sincerely apologize for the delay in calling you back into the finance office, which resulted in an extended wait time. We understand that your time is valuable, and we regret any inconvenience caused. We will investigate the issue further to ensure that such delays are minimized in the future. We appreciate your patience and thank you for bringing this to our attention. We hope to have the opportunity to serve you again and provide you with a more efficient and seamless experience.

June 16, 2023

Aaron was incredibly helpful and attentive to our concerns. He made sure our needs were met and we were satisfied. More

by PENELOPE.NUNEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Soliz
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Jun 16, 2023 -

Hill Country Honda responded

Thank you for sharing your feedback! We're thrilled to hear that Aaron provided you with exceptional assistance and attentiveness. It's our priority to ensure that your needs are fully addressed and that you leave satisfied with our service. We appreciate your kind words and look forward to serving you again in the future.

June 15, 2023

The wait time was 2 hours. However, I did got my car on time. Great service? More

by JASMINE_D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Barnard, Daisy Alfaro, Aaron Soliz, Hunter Christianson, Matt Zuniga
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Jun 15, 2023 -

Hill Country Honda responded

I'm glad to hear that despite the two-hour wait time, you still received your car on time and had a positive experience with our service. We appreciate your feedback and will take it into account as we continue to improve and provide efficient service to our customers. Thank you for choosing us and we look forward to serving you again in the future.

June 15, 2023

Team Efficient with scheduling and on time as promised with the completion of maintenance work. More

by MAVAREYES36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Barnard
Report | Print
Jun 15, 2023 -

Hill Country Honda responded

Thank you for taking the time to leave a review! We're delighted to hear that our team efficiently schedules and completes the maintenance work as promised. Providing timely and reliable service is one of our top priorities, and we're glad we met your expectations. We appreciate your feedback and look forward to serving you again.

June 14, 2023

Great service as always! Thanks for always taking care of me and making me feel right at home More

by dayamelinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Christianson, Matt Zuniga
Report | Print
Jun 14, 2023 -

Hill Country Honda responded

Thank you so much for your kind words and positive review! We truly appreciate your continued trust in our service. It's our pleasure to take care of you and make you feel at home whenever you visit us. We'll always strive to provide excellent service and make your experience with us a great one. If you have any further feedback or if there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again soon!

June 14, 2023

I love going to my dealer for service. It's always clean. I'm taken care of. The prices are competitive. Staff communicates what's needed & never tries to hard sell, they're honest! More

by AGH64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Barnard
Report | Print
Jun 14, 2023 -

Hill Country Honda responded

Thank you so much for your wonderful review! We're delighted to hear that you love coming to our dealership for service. Maintaining a clean and welcoming environment is important to us, and we're glad it contributes to your positive experience. Providing excellent customer care and transparent communication is our priority, and we're thrilled that our staff has been able to meet your expectations. We always strive to offer competitive prices and ensure our customers feel comfortable and confident in their service decisions. Your feedback means a lot to us, and we appreciate your trust in our honesty and integrity. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again and providing you with the same exceptional experience in the future!

June 14, 2023

The Customer service was very friendly and I love finding coupons for the services! Thank you More

by Jasmin Castillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Barnard
Report | Print
Jun 14, 2023 -

Hill Country Honda responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service team. Providing friendly and helpful service is important to us, and we're glad it made a difference for you. We're also delighted that you appreciate the value of our service coupons. We strive to offer competitive pricing and finding coupons for our services is one way we can help our customers save. Your satisfaction is our top priority, and we're grateful for your feedback. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future!

June 14, 2023

I wasn’t given an estimate for how long the work on my van would take, then the van was missing covers after the service I addition to alignment issues. Contacted Daisy and wasn’t followed up More

by Bluehonda1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daisy Alfaro
Report | Print
Jun 14, 2023 -

Hill Country Honda responded

We apologize for the oversight and any inconvenience caused during your recent visit. We appreciate your feedback and are sorry to hear about the issues with the estimate, missing covers, alignment, and the lack of follow-up. Our team takes customer satisfaction seriously, and we will investigate the matter thoroughly to ensure it doesn't happen again. Please know that we value your business and would like to make it right. If you would be willing to discuss the situation further, please get in touch with our customer service department at service@hillcountryhonda.com at your earliest convenience. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

June 14, 2023

Excellent a a a a a a a a a. A a a. A. a More

by dmanlapaz620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Hill Country Honda responded

Thank you for your positive review! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we appreciate your kind words. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

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