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Hill Country Honda - Service Center

San Antonio, TX

4.6
564 Reviews
Call Service Center (210) 457-5555

564 Reviews of Hill Country Honda - Service Center

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October 19, 2024

I am always pleased with this dealer’s service I always refer them to everyone that is looking for a Honda. Service is excellent. Thank you More

by arosa0302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Zuniga
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Oct 22, 2024 -

Hill Country Honda responded

Hi, we are so happy to read such a great review about Hill Country Honda! If you have any further questions, please give us a call. We're always happy to help!

October 16, 2024

I went in to get my vehicle checked. Start to finish the visit was first rate. Greated by Daniel Reynolds when I drove in explained the situation and was handled with professionalism. More

by sa_jokers_25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Reynolds (5 stars)
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Oct 18, 2024 -

Hill Country Honda responded

Hello, thank you; we appreciate your feedback! Thank you again for leaving us this response!

October 12, 2024

Scheduled service was fast and on time. The special I signed up was for oil change & tire rotation. For some reason tire rotation was never completed & I was not told. They did recommended More

by Deelias2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Hill Country Honda responded

Hi, we really appreciate your feedback! We'd like the opportunity to turn your experience around. Please reach out to us at (210) 457-5500 at your earliest convenience to discuss how we can turn this experience into a positive one.

October 01, 2024

Zachary Staley is an outstanding rep. I called in a panic about my car's hazard lights coming on at once and he calmed me down and got me in the next day to check out my car. I know he More

by denisemartin2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Staley
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Oct 13, 2024 -

Hill Country Honda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hill Country Honda! Thanks again for the recommendation, and have an amazing day!

September 27, 2024

I brought in my 2020 civic to check ac. Since I was there I asked for a oil change price the guy never told me a price but got my keys they took 3 hours when I finally got my car the ac ca More

by tejedorjonathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Looks like the person no longer works here
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September 11, 2024

Always prompt service provided. Service techs are often helpful and complete service in timely manner More

by jjcortez1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Rodriguez
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May 20, 2024

Installed cooling fans backwards. Caused AC and over heating damage. Technician are young and LOST . Invoice # 331004…… Service department is out for your money . Honda Stealership . More

by RichardRodriguez5812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Barnard
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May 20, 2024 -

RichardRodriguez5812 responded

Tex installed cooling fans backwards. Causing AC failure and engine overheating issues. Paid a additional $3,000 dollars to repair the damage from cooling fans installed incorrectly.

May 27, 2024 -

Hill Country Honda responded

We are deeply sorry to hear about your experience. This does not reflect the standards we strive for at our dealership. We take your concerns very seriously and are investigating to ensure such errors do not occur again. Please get in touch with us directly at (210) 457-5547 so we can address this issue and work towards a resolution. Your satisfaction is important to us, and we regret any inconvenience caused.

February 22, 2024

I was very impressed with my mechanicRicky Ruiz. He was extremely thorough and knowledgeable. He was patient with his time helping me understand the mechanics of my car. I trusted what he shared wi More

by Malvarado3052
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Ruiz mechanic
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January 12, 2024

Ms Bernard was very cordial and knowledgable. She possesses the perfect continence for her job in interrelating with her customers in the Service Department at Hill Country Honda. As far as th More

by Silly_Daddy!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Barnard, Daisy Alfaro
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January 03, 2024

Contrary to manufacturer recommendations, I was told by the service advisor that my vehicle required maintenance based on mileage. When I read in my owners manual, it contradicts 20-30k brake fluid flush. More

by mario.f.chavez.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The receptionist didn’t give her name before she hung up on me, Chloe Barnard, Daisy Alfaro
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Jan 04, 2024 -

Hill Country Honda responded

We apologize for any confusion regarding the brake fluid maintenance for your 2023 Honda Odyssey. Considering San Antonio, Texas, experiences significantly more humidity than other parts of the United States, especially during the summer, we advise changing the brake fluid between 20,000 to 30,000 miles. This region-specific recommendation is a proactive measure against the hygroscopic nature of brake fluid, which absorbs moisture from the air. High-moisture environments like San Antonio can cause a lower boiling point and corrosion in the braking system, potentially resulting in a spongy brake feel and reduced braking effectiveness. While Honda's general recommendation is every 2-3 years or every 30,000-45,000 miles, our tailored advice for your area aims to maintain your vehicle's highest safety and performance standards. We appreciate your understanding and are committed to providing accurate, region-specific service recommendations.

Jan 05, 2024 -

mario.f.chavez.jr responded

I will respond the way I responded to your service advisors, can you provide me a source document from Honda or DuPont saying that this is required more frequently in ‘high moisture environments’. Because again, I do not see that in my owners manual either. And it seems to me that this should be a PM based on moisture levels and not mileage if such a thing exist. Because I’m certain you know that the moisture content is based on the percentage of water in the brake line, which is something that is easily measured with the correct tool. Which ironically I own and tested my vehicle at <1%. And I tested the accuracy of the tool myself, prior to use. Which can be I more than willing to preform at your service station, if you have 10 mins to spare.

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