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Hill Country Honda - Service Center

San Antonio, TX

4.6
566 Reviews
Call Service Center (210) 457-5555

566 Reviews of Hill Country Honda - Service Center

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January 12, 2024

Ms Bernard was very cordial and knowledgable. She possesses the perfect continence for her job in interrelating with her customers in the Service Department at Hill Country Honda. As far as th More

by Silly_Daddy!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Barnard, Daisy Alfaro
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January 03, 2024

Contrary to manufacturer recommendations, I was told by the service advisor that my vehicle required maintenance based on mileage. When I read in my owners manual, it contradicts 20-30k brake fluid flush. More

by mario.f.chavez.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The receptionist didn’t give her name before she hung up on me, Chloe Barnard, Daisy Alfaro
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Jan 04, 2024 -

Hill Country Honda responded

We apologize for any confusion regarding the brake fluid maintenance for your 2023 Honda Odyssey. Considering San Antonio, Texas, experiences significantly more humidity than other parts of the United States, especially during the summer, we advise changing the brake fluid between 20,000 to 30,000 miles. This region-specific recommendation is a proactive measure against the hygroscopic nature of brake fluid, which absorbs moisture from the air. High-moisture environments like San Antonio can cause a lower boiling point and corrosion in the braking system, potentially resulting in a spongy brake feel and reduced braking effectiveness. While Honda's general recommendation is every 2-3 years or every 30,000-45,000 miles, our tailored advice for your area aims to maintain your vehicle's highest safety and performance standards. We appreciate your understanding and are committed to providing accurate, region-specific service recommendations.

Jan 05, 2024 -

mario.f.chavez.jr responded

I will respond the way I responded to your service advisors, can you provide me a source document from Honda or DuPont saying that this is required more frequently in ‘high moisture environments’. Because again, I do not see that in my owners manual either. And it seems to me that this should be a PM based on moisture levels and not mileage if such a thing exist. Because I’m certain you know that the moisture content is based on the percentage of water in the brake line, which is something that is easily measured with the correct tool. Which ironically I own and tested my vehicle at <1%. And I tested the accuracy of the tool myself, prior to use. Which can be I more than willing to preform at your service station, if you have 10 mins to spare.

December 24, 2023

The first thing that stuck out to me is how clean the facility was, guys at the desk were friendly, and I got a military discount. I was so impressed that I went to look at buying another minivan but the More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Dec 27, 2023 -

Hill Country Honda responded

Thank you for highlighting the cleanliness of our facility and the friendliness of our staff at the desk. We are glad that our military discount made a positive impression on you. Regarding the pricing of our minivans, we strive to offer competitive rates, but we understand that they might not always meet everyone's expectations. We appreciate your continued support for our services and hope to meet your needs in the future.

December 23, 2023

Had a great experience researching and purchasing my new vehicle. The dealership was fair, friendly and informative . More

by ALAN.BUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medelez, Jonathan King, Nick Hinojosa
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Dec 27, 2023 -

Hill Country Honda responded

We're delighted to hear about your great experience researching and purchasing your new vehicle with us. It's wonderful to know that you found our dealership to be fair, friendly, and informative. Your positive feedback is greatly appreciated, and we hope to continue providing you with excellent service in the future. Thank you for choosing us for your vehicle needs!

December 23, 2023

The service was stellar,top notch. Took time to listen and address my concerns. I will be back. More

by DEANGILLILAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Barnard
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Dec 27, 2023 -

Hill Country Honda responded

Thank you for your kind words about our service! We're thrilled that you found our approach both stellar and attentive, especially in addressing your concerns. Your positive experience and intention to return mean a great deal to us, and we look forward to welcoming you back in the future.

December 22, 2023

Daisy was very professional and knowledgeable during my oil change service visit. Kept me informed! More

by LARRY.MARES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daisy Alfaro
Report | Print
Dec 23, 2023 -

Hill Country Honda responded

Larry, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Daisy and our team, and we look forward to working with you again. Best Regards, Keith Ward General Manager

December 20, 2023

Bryan was my service provider and he was able to help me with any questions I had and was always in contact with me from beginning to end. Made the process very easy. More

by lgiselac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gonzalez
Report | Print
Dec 21, 2023 -

Hill Country Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hill Country Honda. Best Regards, Keith Ward General Manager

December 18, 2023

Service is excellent. I’ve been going there for many years. The Mechanics that worked on my vehicle may need more training or experience. Had to take vehicle back 3 times More

by ZZEKE1ZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daisy Alfaro
Report | Print
Dec 18, 2023 -

Hill Country Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Keith Ward General Manager

December 17, 2023

Chloe was very informative and was very professional when helping me out. Would recommend 10/10 More

by jarevalo
Recommend Dealer
Yes
Employees Worked With
Chloe Barnard, Chloe Barnard
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December 16, 2023

Conveniently located dealership on the west side for Honda owners. Great service experience every time we’ve needed to address something. Glad to have found our dealership of choice for all Honda needs. More

by Dan C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Hill Country Honda responded

Thanks for sharing your thoughts about your experience with Hill Country Honda. We appreciate your business, Dan, and hope to see you again soon! Best Regards, Keith Ward General Manager

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