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Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Pensacola, FL

3.7
400 Reviews
Call Service Center (855) 980-5795

400 Reviews of Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

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July 31, 2020

Would not recommend a Jeep. To many brake problems Jeep is not a reliable vehicle as far as brake system and sensors are concerned. Should not have two brake jobs within 28000+ miles. Not worth cost to More

by rickster37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Tuberville
Report | Print
Aug 06, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

I would like to speak with you directly to address your concerns and resolve this matter. Please contact me at your convenience. Sincerely, Annie Jackson, Customer Advocate Manager, 850-696-1497.

July 29, 2020

Great Service As always Mike Frazier took great care of my truck, always very attentive and on top of things keeping you updated on the process and explaining eve More

by george@gerichaud.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the recommendation, George! We are pleased to hear about your recent experience with Mike and our service team. Customer satisfaction is our TOP priority! Thank you for choosing Hill-Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

July 21, 2020

Service I took my 2018 Jeep Wrangler in for a recall and the 30,000 mile service. Everyone was very professional and did an excellent job! Highly recommend th More

by jcareyallen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Tuberville
Report | Print
Jul 22, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the recommendation! We are pleased to hear about your recent experience with our service team. Customer satisfaction is our TOP priority! Thank you for choosing Hill-Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

July 14, 2020

Professional and courteous at all times. Listens and works for a good end result. Always found to be accessible and responsive to customers needs and requests. More

by Eric
Recommend Dealer
Yes
Employees Worked With
DJ Hutton
Report | Print
Jul 15, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the recommendation, Eric. We are pleased to hear about your recent experience with our Service Director DJ Hutton. Customer satisfaction is our TOP priority! Thank you for choosing Hill-Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

July 10, 2020

David was awesome. He kept me informed and made sure my repair was done as quick as possible. I'll definitely be back and plan on buying my next Jeep from HK. More

by Billd1971
Recommend Dealer
Yes
Employees Worked With
David Del Regato
Report | Print
Jul 10, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the recommendation. We are pleased to hear about your recent experience with David. Customer satisfaction is our TOP priority! Thank you for choosing Hill-Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

July 10, 2020

Took my Grand Cherokee in for its 40000 mile service. The staff were all extremely professional. The ability to send and receive texts with my service rep was a nice feature. More

by Scott M
Recommend Dealer
Yes
Employees Worked With
Aaron Tuberville
Report | Print
Jul 13, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the recommendation. We are pleased to hear about your recent experience with Aaron. Customer satisfaction is our TOP priority! Thank you for choosing Hill-Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

July 02, 2020

Service Department is not to be trusted Scrutinize every word speaking by service rep and written note on service requests because they will lie to you and management won’t willingly resolve More

by lshippie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron Tuberville, DJ Hutton
Report | Print
July 01, 2020

Don’t go here esp if you are a woman. Diagnostic lies they hope you won’t catch and failure of management to take responsibility. More

by lshippie
Recommend Dealer
No
Employees Worked With
Aaron Tuberville, DJ Hutton
Report | Print
Jul 02, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Ms. Shippie, I was unable to reach you at the number on file. I would like to speak with you directly to address your concerns and resolve this matter. Please contact me at your convenience. Sincerely, Annie Jackson, Customer Advocate Manager, 850-503-7166.

Jul 02, 2020 -

lshippie responded

You certainly did mot try to contact me at t number on file. I see that you say that to several customers. I also don’t see my review, so I imagine you have it deleted. I will be persistent..

June 30, 2020

Great place for service! DAVID AND Josh treated me like family. I will only bring my vehicles to David at Hill Kelly. Couldn't be happier More

by Hatz99
Recommend Dealer
Yes
Employees Worked With
Josh, David Del Regato
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Jun 30, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the recommendation. We are pleased to hear about your recent experience with our service team. Customer satisfaction is our TOP priority! I look forward to sharing this review with our team. Thank you for choosing Hill-Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

June 27, 2020

My car runs sounds good and runs good no check engine light anymore thanks. Hill kelly team did an awesome job. I Will be back. More

by Heardmays19
Recommend Dealer
Yes
Employees Worked With
David Del Regato
Report | Print
Jun 29, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the recommendation. We are pleased to hear about your recent experience with our service team. Customer satisfaction is our TOP priority! I look forward to sharing this review with our team. Thank you for choosing Hill-Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

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