Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

The young women who greeted me was exceptional. Service was quick and professional. A good experience Service was quick and professional. A good experience More

Attentive service from start to finish! Bridgette, Kathy and Preston were customer focused. We’ll be back. Bridgette, Kathy and Preston were customer focused. We’ll be back. More

Service department is a crap show. They keep your vehicle much longer than they should regardless if you have an appointment or not. If you have a question, no service advisor or manag They keep your vehicle much longer than they should regardless if you have an appointment or not. If you have a question, no service advisor or manager will pick up the phone. If you leave a message you will get no return call. Just go somewhere else. More

Professional, courteous, and responsive. The service staff, though very busy, never seemed rushed and gave me all the attention that I needed. "Franchise players". The service staff, though very busy, never seemed rushed and gave me all the attention that I needed. "Franchise players". More

The Service Department team has always been phenomenal! Very kind and knowledgeable! And my car runs much better! Very kind and knowledgeable! And my car runs much better! More

Great service. I will be back. Robert is one of the most efficient advisors that I have ever dealt with. I will be back. Robert is one of the most efficient advisors that I have ever dealt with. More

Michael is an exceptional representative for your business. He communicated well and maintained a very professional attitude during my service visit. The text system is a great idea as well. business. He communicated well and maintained a very professional attitude during my service visit. The text system is a great idea as well. More

Excellent service every time I come there. Great customer service also and everyone attitude is always great. Great customer service also and everyone attitude is always great. More

Received outstanding customer service from the staff. Everything was explained thoroughly. Waiting area was beautiful. Service was completed in a timely manner. Best dodge dealership I have been to!! Everything was explained thoroughly. Waiting area was beautiful. Service was completed in a timely manner. Best dodge dealership I have been to!! More

April 2022 front wheel bearing went out and I took my 2014 Ram 1500 to Hill/Kelly for the repair. After all they have the technicians, special tools and parts for my truck. I paid the invoice and recei 2014 Ram 1500 to Hill/Kelly for the repair. After all they have the technicians, special tools and parts for my truck. I paid the invoice and received my truck. On the invoice it states I would have a two year unlimited miles warranty on the repair work. September 2023, 17 months after the work the left front wheel bearing is going out. I went to Hill/Kelly to talk about the warranty and replacing the left front wheel bearing under their warranty. The service adviser I spoke with that day tells me there is only a one year warranty on the AFTER MARKET wheel bearing they installed. I did not authorize nor was I aware Hill/Kelly technicians put an after market wheel bearing on my truck. It has been a month with going to Hill/Kelly and calling Hill/Kelly with promised call backs from Trent, The customer advocate seems to want to help, but so far no response to my request for Hill/Kelly as to why After Market parts were installed on my truck instead of MoPar parts and when they are going to honor the warranty stated on the invoice. Customers beware it appears what you think you paid good money for may not be what you actually got. I understand good work ain’t cheap and cheap work ain’t good. Hill/Kelly got me don’t let them get You. A Highly dissatisfied customer, Jim Shell More