Hillside Honda

the service person is Henry. He is very nice man. But it has taken so long for waiting to order a part. I dropped my car there for whole week and they didn’t do anything about it. At the end I have to pick has taken so long for waiting to order a part. I dropped my car there for whole week and they didn’t do anything about it. At the end I have to pick my car without repair and waiting for the part arrives. It’s been another week after I picked up my car.. I am still waiting for the furniture notice. More

Henry is a seasoned service manager and a pleasant person. He always treats me with respect and concern for my vehicle's maintenance. Overall Hillside Honda does great work. Unfortunately Honda's pric person. He always treats me with respect and concern for my vehicle's maintenance. Overall Hillside Honda does great work. Unfortunately Honda's pricing is very high compared to equally talented local mechanics and it has become more difficult in this pandemic economy to maintain my cars. I think everyone would appreciate if Honda Service extended deep discounts to their loyal customers during this difficult time. More

Mario was very patient. He was very knowledgeable and made the whole experience very easy. I would recommend Mario to friends and family. Very satisfied. made the whole experience very easy. I would recommend Mario to friends and family. Very satisfied. More

when we first walked in we were greeted quickly and when we first walked in we were greeted quickly and asked how can they help .Ashley was very professional and provided the features of the CRV answer when we first walked in we were greeted quickly and asked how can they help .Ashley was very professional and provided the features of the CRV answered all my questions very good experience for me. More

I am writing as a returning customer, my family has visited this Honda dealership for purchase of our family cars, as well as service for many years. I am familiar with the center, enjoy the convenient visited this Honda dealership for purchase of our family cars, as well as service for many years. I am familiar with the center, enjoy the convenient location and the fair service that I have received over the years. They are trustworthy and often do a good job with the repair. Therefore I still recommend this service center. Judging on past experiences, I would have given Hillside Honda 5/5 stars. However, my recent interaction with service representative Henry left me feeling disrespected. I was happy to they accepted my car last minute for a flat tire at 2:30PM. I was told the job could not be completed within the day, which I understood. I was told I could pick it up the next day, and the time I specified was 1PM for pick up, since I would be in the area for work ending at 1PM. He confidently said SURE and said would call me when it was done. 1PM the next day, he did not call me, so I tried to reach him but could not until almost 2PM. He initially apologized to me, and said it was simply too busy, but guessed the car would be ready in the next hour or so, but backtracked on his promise completely, saying he never promised any time. I was upset but tried to respect that it wasn't his fault, and waited the hour. I called him 5 minutes before 3PM, wondering what was going on and if he would be able to keep his new promise, because I had somewhere to be and could just arrange to pick it up the next day. He was immediately combative, saying he had 5 minutes until his promised 3PM deadline and he had not called me yet because he was working on the paperwork. I brushed it off and showed up. True to his word, the paperwork was ready, I paid in about 1-2 minutes, and waited for my car. However, when I was asking about where to wait for my car, and pressing for how long that was going to take, because I met a nice old lady by the door who said she was waiting 15 minutes, he was again, combative, mishearing that I was complaining that I had been waiting 15 minutes already. He proceeded to tell me that my car was accepted last minute yesterday, so I had no reason to be complaining about my wait. I don't see why he needed to mention this as leverage. I don't see why he had to be combative to me when I never yelled at him or made him feel like this was his fault in any way. I can look past the fact that it took 24 hours to have ONE TIRE replaced on my car but I cannot look past the fact that I felt disrespected and wronged. I am upset at the service I received from Hillside Honda because of Henry. He made a promise he couldn't keep, but could not own up to it. I felt disrespected and as a regular customer I will now think twice about coming back. More

The young man Anthony was smart patient very knowledgeable of his stock and was very familiar with the procedure of my purchase and he got things done quickly. Great experience! knowledgeable of his stock and was very familiar with the procedure of my purchase and he got things done quickly. Great experience! More

Have done for front passenger airbag recall for 2001 Honda Civic LX, Mike called right away at 10:00 am that the car was ready to be pick up since I just dropped off at 7:15 am. That was quick service Honda Civic LX, Mike called right away at 10:00 am that the car was ready to be pick up since I just dropped off at 7:15 am. That was quick service since I was expected to be finished around early afternoon. More

Alison in the service department was great. Alison & all of the staff in the service department were nice to let me wait in the waiting area. of the staff in the service department were nice to let me wait in the waiting area. More

Great people and fast service I was able to check in Great people and fast service I was able to check in within 5 min I liked the text method for inquiries and status on my car. My car feels and dr Great people and fast service I was able to check in within 5 min I liked the text method for inquiries and status on my car. My car feels and drives great! More

Alex was very helpful and got things done for me to be able to purchase my new car. There were issues on both sides and did take long to get things processed but overall and okay experience for 1st time o able to purchase my new car. There were issues on both sides and did take long to get things processed but overall and okay experience for 1st time owner. More