Hillside Honda

LEASE AGENT ONE OF THE WORST EXPERIENCES WITH A LEASE AGENT (ELI). iF I WERE EVEN THINKING ABOUT RENEWING MY LEASE I WON'T WITH HIM. HE SPEAKS OVER YOU AND DOES N ONE OF THE WORST EXPERIENCES WITH A LEASE AGENT (ELI). iF I WERE EVEN THINKING ABOUT RENEWING MY LEASE I WON'T WITH HIM. HE SPEAKS OVER YOU AND DOES NOT LET YOU HAVE A WORD IN. I WAS TOTALLY SHOCK THE WAY HE SPECKS OF THE SERVICE AT HILLSIDE HONDA? I HAVE BEEN A CUSTOMER HERE SINCE 2007 AND BECAUSE OF HIM I AM TAKING MY BUSINESS ELSEWHERE, KEEPING IT IN THE HONDA FAMILY JUST NOT AT THIS DEALERSHIP! HE EVEN TOLD ME HE DOES NOT CARE IF CUSTOMERS GO ELSEWHERE - LEAVES ME TO WONDER HOW HE GETS PAID? SALES PEOPLE HERE ARE WONDERFUL THOUGH! More

Worst experience ever Got my car back after 5 days, no real explanation was given. Found my hubcap in the backseat. Mike in service dept sucks. Doesn't know how to explain Got my car back after 5 days, no real explanation was given. Found my hubcap in the backseat. Mike in service dept sucks. Doesn't know how to explain anything & is rude. This is my 7th lease & will be my last. Getting a Ford next time. Oh, my car came out with tires that I did not go in with. It was a computer problem so why are they taking my tires off? Also charged me, I have a warranty, called Corporate on that one, I have an open complaint case. Great job guys, you suck. More

Great and fast service Great service Team, very reliable, experience and friendly personal, I would go again, for me was very convenient beacuse I went in the morning and pi Great service Team, very reliable, experience and friendly personal, I would go again, for me was very convenient beacuse I went in the morning and pick Up my Car that very afternoon More

Great My experience was awesome, salesperson very polite and knowledge so therefore I would recommend Hillside Honda to any and everyone, I get a beautiful My experience was awesome, salesperson very polite and knowledge so therefore I would recommend Hillside Honda to any and everyone, I get a beautiful ride for my daughter as a special surprise and she Loovvvve her new ride More

Disappointed I was disappointed with my experience at the service center on Wednesday 10-24-18. I will say that normally I am very happy with the entire service e I was disappointed with my experience at the service center on Wednesday 10-24-18. I will say that normally I am very happy with the entire service experience when I bring my 2010 Civic to Hillside Honda, which I have been doing since I bought the car. It started when I dropped my car off, The service advisor had a very difficult time determining what services had already been done and what service I was due for. Getting checked in took about twice as look as usual. After I received a call later in the morning that additional service was recommended, I authorized the recommended service and asked if it would be finished when I planned to pick up the car at around 5:15. I was assured it would be. In fact I received a call at 4:10 saying everything was finished and the car was ready. I arrived at approximately 5:10 and the service advisor asked me to wait a couple of minute. This turned into about 25 minutes, while he seemed to putter around with his computer. Finally after he dealt with some other people who had been waiting for a while, he got to me and said the reason it took him so long was because one of the parts used could only be entered onto the bill by the Parts department. Too me this seems a little silly. All the parts and all of the different services have computer codes and if you need to allocate the cost and the revenue to different cost centers, it seems that should be done by the computerized system and should not cause delays in getting vehicles back to the customers. Then it seems there was some confusion about who was going to call to bring my car around. When I paid, the cashier told me to wait by the driveway for the car. I asked if they knew to bring it to me and she said yes. After waiting 12 minutes, one of the drivers who brought around a car for a different customer, asked to see my paperwork and it was only then that someone went to retrieve my car. Finally, when I drove away, I went to turn on my radio and discovered that after replacing my battery, no one entered the code so I had to drive without my radio until I had a chance to go through my papers to find and enter my code. All in all a very frustrating and disappointing service visit More

Bought new car I came in for service my car. I wanted a new car but I wasn’t sure if I wanted a Honda. After speaking to sales rep Ronald, I was persuade to purchas I came in for service my car. I wanted a new car but I wasn’t sure if I wanted a Honda. After speaking to sales rep Ronald, I was persuade to purchase a Honda Accord. I really like my new accord. The entire management team was great. They understood my budget. I went to other dealership and their customers is below zero , but I have to say Ronald displayed professionalism, integrity, exceptional customer service, and great knowledge about the car features. This dealership should be honored to have him on their team. I would highly recommend my friends and family to visit this dealership for service or to get a car. Thank you Ronald!!!!!!! More

High level of professionalism All the Sales Managers that I came across with were very friendly and professional. The Credit Manager was very accommodating. I will be glad to recom All the Sales Managers that I came across with were very friendly and professional. The Credit Manager was very accommodating. I will be glad to recommend Hillside Honda to friends and family More

It was wonderful The service was awesome and the fact that they didn’t give up on me and made sure I drove off the lot with a vehicle The service was awesome and the fact that they didn’t give up on me and made sure I drove off the lot with a vehicle More

simply awesome, very prefessional & organized. simply awesome, very professional & organized and communication was very crisp and to the point. I will recommend any of my friend any day of the year simply awesome, very professional & organized and communication was very crisp and to the point. I will recommend any of my friend any day of the year :-) keep the great work and retain the awesome team that you have. More

Battery dying I think they over book cars for servicing, so I had to leave my vehicle over night. But I was satisfied with the overall service, with them checking f I think they over book cars for servicing, so I had to leave my vehicle over night. But I was satisfied with the overall service, with them checking for warranty on my damage vehicle parts. More