Hillside Toyota

I’m very happy purchasing my very first vehicle with hillside Toyota, my sales man MIKE DAVILA . Amazing dude , I am totally happy with his service , and making it possible for me to walk out with a car hillside Toyota, my sales man MIKE DAVILA . Amazing dude , I am totally happy with his service , and making it possible for me to walk out with a car !!! Highly recommend thankyou very much HILLSIDE TOYOTA ! More

James; and now Travis. Have been fortunate to be dealing with James D. of the service dept for many years. [Almost 21 years]. This past Sept 18th, I had the pleasure of wo Have been fortunate to be dealing with James D. of the service dept for many years. [Almost 21 years]. This past Sept 18th, I had the pleasure of working with Travis. In my mind, he's a mentee of James, learning well the proper ways to speak and deal with customers. They are both very courteous, and do their best to make each customer feel that he or she is the ONLY customer. James would do well in HR, training employees ----regardless of where they work, what service they render----how to deal with customers /clients, whichever term that company prefers to use. Kuddos to Hillside Toyota in KEEPING these two employees. Hope that you show your appreciation to all of your employees, but particularly to those in the service dept, as this is mostly where the customers are unhappiest, because they are experiencing something negative with their vehicles, hence the reason for the visit, and they are not always in the best of moods. My pleasure to write a complimentary review---because if it was a negative review---you would definitely have heard from me as well. Althea B. More

Friendly environment.Made me feel welcome.Mike Davila Friendly environment. Made me feel welcome. Mike Davila best salesperson there, not pushy or aggressive.He ask me what I felt comfortable paying and Friendly environment. Made me feel welcome. Mike Davila best salesperson there, not pushy or aggressive.He ask me what I felt comfortable paying and was able to get me a wonderful deal on insurance and car payment. Walked out same day with a beautiful car. 🚘🚘🤝🤝 More

Excellent team of workers Excellent consumer service and they give me a excellent Deal...thank you Hillside Toyota very happy with my purchase!!! Just went in to look and walke Excellent consumer service and they give me a excellent Deal...thank you Hillside Toyota very happy with my purchase!!! Just went in to look and walked out with a new vehicle 😀😀!!! More

Hard working salesman! Mike was pretty helpful. I was going back and forth with him for couple weeks but we got things done well. Got the car I wanted etc Mike was pretty helpful. I was going back and forth with him for couple weeks but we got things done well. Got the car I wanted etc More

Quick and easy I walked in and Mike was the first to greet me. Straight to the point I informed him of what I wanted and needed, and how I only had less than an hour I walked in and Mike was the first to greet me. Straight to the point I informed him of what I wanted and needed, and how I only had less than an hour to do so. And in that time frame I was able to complete my deal. Thank you Mike, your the real deal for real. Would and will send people his way. More

A good place to start with. I am a new buyer & just finance my new rav4 2019. Jason helped me a lot throughout the process. And now i went home with my new car very happy and sat I am a new buyer & just finance my new rav4 2019. Jason helped me a lot throughout the process. And now i went home with my new car very happy and satisfied. More

Irakli Tsereteli I went to the hillside toyota for purchase the my favorite car and was lucky Mike Davila was working with me. he is the best sales person i ever met s I went to the hillside toyota for purchase the my favorite car and was lucky Mike Davila was working with me. he is the best sales person i ever met stays whith you all the time, explane everything very well, and answering all kind of qiestion properly, higly recomended everyone if you going hillsiade toyota , queens location ask Mike davila! he is the best!))👍🏻 More

Service. The service department is the absolute worst !! 2nd time experience with them and both time is a disaster. first i was there it was too early to chan The service department is the absolute worst !! 2nd time experience with them and both time is a disaster. first i was there it was too early to change the oil but was never told when calling for the appointment that i did not reach milage. Wasted a whole day there on top of it all because they over booked. So even though my appointment was at 10am my car was not looked at till 4pm. Now again scheduled my appointment a week in advance foe service. Called the morning of to confirm. And there is no appointment for in me in the system. This is the absolute worst of the worst service department. More

The worst dealership in New York. I have owned Toyotas since 1982. I dealt with "Lee"s" Toyota since 1995. Now that they are called "Hillside" Toyota, their service has gone DOWN the H I have owned Toyotas since 1982. I dealt with "Lee"s" Toyota since 1995. Now that they are called "Hillside" Toyota, their service has gone DOWN the Hillside! Leased my last 2 Rav4s with Lee's and then Hillside. The last lease in 2016 was a nightmare. What sort of dealership wants you to drive a new car off the lot WITHOUT the temporary registration because they accidentally locked it in a draw and expects you to come back to pick it up the next day? They asked if I had private parking and if so it would be okay, “just don’t park it on the street.” I didn't accept that so I had to wait for them to go back to the warehouse and get my old car back, stick the old registration back in the window and have me return in 2 days to pick up the new car. I started the process of picking up the new car at 1:30 in the afternoon on the so-called day of delivery and left the dealership that evening at 8:55pm (5 minutes before closing) with my same old car. Had to return in 2 days to pick up the new car because they had not put the mudguards or side door moldings on the car that I was paying extra for at the time of delivery. Based on this experience I knew that at the end of my lease in 2019 I would not do business with this dealership. Thus, I returned the 2016 Rav4 in May of 2019, a month early. Lease agreement done. Or so I thought! I get a call in July advising me that my lease was “expiring” and they wanted to know what I planned to do with the car. Now I’m nervous that I gave my car to a dealer (whose name I shall withhold in this review but will be passed on to the General Manager) who did not process my return and maybe stole the car! They “double checked” called and assured me that all the paperwork was taken care of and my lease had been closed out. Guess what? That didn’t seem to be the case because I received another call 2 weeks later asking when I was planning to turn in the car. Here we go again, “I turned in the car last month! Please update your records.” Tonight, I received a call: “We’re calling to remind you that the lease on your 2016 RAV4 is “EXPIRING”. Expiring? It expired June 28, 2019 and this is October 10, 2019. I gave the car back to you in May!!! What is going on in your dealership? Does anybody know what they are doing. You interrupted my evening (7:05pm) to ask about a car I gave you 5 months earlier. I asked to speak to a manager. I was told that Ramon would call me back after he came from the “bathroom”. That was very unprofessional! TMI! All your receptionist had to say was that he stepped away from his desk. I don’t need to know that he went to peeeeeeeee. He never called me back. I guess the receptionist told him how “pissed” I was. I guess his thinking is “why call her back, she is no longer a customer”. Evidently, I seem to be a customer for “LIFE” whether I own a Toyota or not because you sure keep calling me. YOU CAN’T MAKE THIS STUFF UP! I’m taking this to the top. Is this descriptive enough? More