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Hilton Head BMW

Bluffton, SC

Overview
Reviews
Vehicles
4.9
1,011 Reviews
Call Dealership (843) 815-1501
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1230 Fording Island Rd

Bluffton, SC

29910

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Showing 1,011 reviews

June 12, 2026

Christel is always very friendly and helpfu She was proactive in calling me letting me know an early appointment was available She is professional and does an excellent job More

by agierlinggault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christel
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June 05, 2026

Service was great today. Casey is the absolute best!! Thank you Casey, a job well done More

by joanot3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Report | Print
Jun 07, 2026 -

Hilton Head BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. Feel free to reach out to us if you need anything. Have a wonderful day.

June 05, 2026

Courteous and efficient. Communication is excellent. The best to do business with. Wait time is very good. The make every effort to get you in and out as soon as possible. More

by slwater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Rismiller
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Jun 07, 2026 -

Hilton Head BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 05, 2026

Quick, efficient, and professional work completed as promised. Staff is friendly and very responsive to questions and solutions. More

by 1tomeagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roderick Jones
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Jun 07, 2026 -

Hilton Head BMW responded

Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 03, 2026

Steve, my service rep, was excellent. He explained all service options and cost very clearly. More

by tbyrnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Jun 05, 2026 -

Hilton Head BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. Please don't hesitate to reach out to us if there's anything more we can do!

June 02, 2026

Service is complete and timely. Associates are knowledgeable and friendly. Amenities are comfortable and clean. Very flexible with changes to original appointment. More

by robertlricketts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen R.
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Jun 03, 2026 -

Hilton Head BMW responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2026

I’ve always been extremely pleased with this dealership when purchasing and servicing my cars. More

by bell1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay and Brad in service
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Jun 03, 2026 -

Hilton Head BMW responded

Hello, we are so happy to read such a great review about Hilton Head BMW! If you have any further questions, please give us a call. We're always happy to help!

May 30, 2026

Always takes longer than they say for service. It is very difficult to arrange for a loaner vehicle. More

by 123sc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey
Report | Print
Jun 03, 2026 -

Hilton Head BMW responded

Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with our service department. We understand that your time is valuable, and we regret that we've fallen short of your expectations regarding service completion times and loaner vehicle availability. While we strive to provide accurate time estimates and accommodate loaner requests whenever possible, we recognize that there are times when demand and unforeseen circumstances can create delays. Your comments help us identify areas where we need to improve. We appreciate you bringing these concerns to our attention and would welcome the opportunity to discuss your experience further. Please feel free to contact us directly so we can better understand the situation and work toward a solution. Thank you for your business and for giving us the opportunity to improve. Brad Woodcock Assistant Service Manager - Hilton Head BMW 843-707-0420

May 29, 2026

Great staff. Excellent communication from service advisor. Prompt, respectful Best BMW dealer that I have encountered More

by Stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Griggs
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Jun 01, 2026 -

Hilton Head BMW responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 28, 2026

Kobey Dodge was our salesperson for the purchase of 2 BMWs. Kobey was very knowledgeable and patient with no pressure at all. She has been so helpful post purchase and responsive in helping us get acqu More

by lkcervone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kobey Dodge
Report | Print
May 30, 2026 -

Hilton Head BMW responded

Hello, thank you for your kind review; we are happy to pass along your comments to Kobey here at Hilton Head BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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