I purchased a used X5. I searched for weeks near home but checked the Hilton Head BMW page while visiting. Luckily, they had a great fit for what we wanted and a price that worked. Jerry Mitchell took me for a test drive and was very upfront about a small issue with the car. A problem with a camera which they intended to fix. The sales manager, Joel Barrow, worked with Jerry and they made sure I was taken care of. They found a very reasonable interest rate for me. Detailed the car perfectly. Once it was ready, sent all the paperwork via FedEx. Finally, they delivered the car several hours to my doorstep. I found the manual was missing, but before I could contact them Jerry sent an email saying a new manual was being delivered! I really appreciated those two taking a complicated situation and making it problem free. I couldn't be happier. Thanks guys!