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Hilton Head BMW

Bluffton, SC

4.9
698 Reviews

1230 Fording Island Rd

Bluffton, SC

29910

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Showing 698 reviews

June 20, 2024

Kristen Rismiller (service advisor) did a fine job keeping me in the loop, and the service tech did a great job filming what was going on with my car. Both people did a fine job! More

by tlevitt2321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Rismillar
Jun 22, 2024 -

Hilton Head BMW responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 19, 2024

This dealership feels like family! Always there when needed - Sales & Service! Steph, Brad and Gerome and everyone involved in Customer Service! More

by david.gerspach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steph and Christopher
Jun 21, 2024 -

Hilton Head BMW responded

Hi, thank you for taking the time to leave a review for us at Hilton Head BMW. We're happy we could meet your expectations! We look forward to your next visit! Take care!

June 19, 2024

Isaaca was the best car sales person I EVER HAD! I love my new car! She went out of her way to help me. More

by Joanlsands
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaaca
Jun 20, 2024 -

Hilton Head BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hilton Head BMW! Thank you, and have a fantastic day!

June 18, 2024

Stephanie Sullivan is amazing! ! She worked very hard to be sure we received the exact vehicle we wanted and kept us informed through the entire process. The kind of communication y More

by RTS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephanie Sullivan
Jun 19, 2024 -

Hilton Head BMW responded

Hi, we're happy you found Stephanie to be so supportive during your experience here at Hilton Head BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2024

Very thing went very well and really smoothly. I was able to drop-off and pick up my car at my convenience and I was surprised at how quickly the repairs were completed. More

by Dr_Paul
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Barnes
Jun 19, 2024 -

Hilton Head BMW responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 17, 2024

Not very supportive to help resolve a check engine light design flaw that requires that I replace a perfectly working radiator in order to replace a malfunctioning chip. BMW should take ownership of the des More

by Lwmenacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin R
Jun 19, 2024 -

Hilton Head BMW responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced regarding the malfunctioning chip on your vehicle. I would like an opportunity to fix this and earn your business, please contact me at dhooks@hiltonheadbmw.com. I look forward to speaking with you. Donald Hooks, Service Director

Jun 19, 2024 -

Lwmenacker responded

Mr. Hooks, We have already had this discussion and your response was, " I'm sorry but there is nothing I can do but replace your radiator at your expense, because that is how BMW designed this chip". The malfunctioning chip can only be replaced by replacing the radiator it is attached to which is not broken. Unless you have a more reasonable solution to my problem I will be looking elsewhere to get this chip replaced.

June 15, 2024

All information was accurate. The ad had good pictures and detailed information. The carfax was very important Most important was the communications with Isaaca, she is an asset More

by sdo17
Recommend Dealer
Yes
Employees Worked With
Isaaca
Jun 16, 2024 -

Hilton Head BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. We hope you have a great day!

June 13, 2024

Brad was very helpful & professional in handing or problem. We are from out of state and were unsure of securing the needed repair for our X3 and after speaking with Brad we felt very comfortable in More

by Jbrandt5187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Woodcock
Jun 14, 2024 -

Hilton Head BMW responded

Hi, we're happy you found Brad to be so supportive during your experience here at Hilton Head BMW. We are always more than happy to assist you if anything else comes up. Take care!

June 13, 2024

Isaaca she went above and beyond approach, very professional, knowledgeable and courteous excellence sales associate. More

by mildredmcshan
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Isaaca, Dobson
Jun 14, 2024 -

Hilton Head BMW responded

Hi, we're happy to hear you had such a positive experience with Isaaca! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2024

Very satisfied with the service and service representative Kritin …nothing else to add at this point More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
Jun 13, 2024 -

Hilton Head BMW responded

Hi Don, thank you for your kind review; we are happy to pass along your comments to Kritin here at Hilton Head BMW! We are always more than happy to assist you if anything else comes up. Take care!

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