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Hilton Head BMW

Bluffton, SC

Overview
Reviews
Vehicles
4.9
920 Reviews
Call Dealership (843) 815-1501
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1230 Fording Island Rd

Bluffton, SC

29910

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Showing 920 reviews

December 16, 2025

My wife and I got a great service from BMW Hilton Head. Romi was amazing More

by Flavio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romualdo
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Dec 19, 2025 -

Hilton Head BMW responded

Flavio, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hilton Head BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

December 12, 2025

Amazing service and staff. I would highly recommend Hilton Head BMW to anyone that owns or plans to own a BMW to stop there first! More

by James E. Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Pride
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Dec 20, 2025 -

Hilton Head BMW responded

Hello, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 12, 2025

Very easy making an appointment. Dropping the car off was made simple. Communication was excellent. Pick up was easy. More

by Patti.maffett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Rismiller
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Dec 20, 2025 -

Hilton Head BMW responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 11, 2025

The service department always performs at the highest rate. Casey is super to work with. They do a great job. More

by dmcnc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Pride
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Dec 20, 2025 -

Hilton Head BMW responded

Hello, we're happy you found Casey to be so supportive during your experience here at Hilton Head BMW. We do hope we can be of assistance in the future. Take care!

December 11, 2025

The technician damaged oil pan and I had to pay for repair. GM called me and better explained the issue and I appreciate the time he spent with me. I understand now. More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Dec 12, 2025 -

Hilton Head BMW responded

Christian, It is unfortunate and I am sorry that the oil filter housing failed after the water pump replacement. Since we value you as a customer, and were sympathetic to the situation, we paid half of the repair as a goodwill gesture. When you and I spoke on the phone and agreed to split the cost of the repair, you were satisfied. I can be reached at 843-707-0422 if you would like to discuss this further. Donald Hooks Service and Parts Director - Hilton Head BMW

Dec 12, 2025 -

Christian responded

I have a full understanding now after speaking with the GM and thank you for splitting cost. This is not directed to you rather being in a no Choi e situation as my car was not drive able to not do the service.

December 10, 2025

All good, rental was ready and all work was completed in a reasonable time frame More

by mbrunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady in service
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Dec 11, 2025 -

Hilton Head BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 10, 2025

We are repeat customers and always extremely pleased with the fast and efficient process of leasing a car. Our salesperson was professional and led us through the process as if it was seamless. We would hig More

by Npease29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Sullivan
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Dec 11, 2025 -

Hilton Head BMW responded

Hello, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Dec 11, 2025 -

Npease29 responded

Stephanie Sullivan is a perfect 10 in every respect. We would highly recommend her and love working with her. She’s the absolute Best!

December 09, 2025

The maintenance staff was responsive and thorough. I was kept informed throughout the entire process. More

by Mikekarnat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
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Dec 10, 2025 -

Hilton Head BMW responded

Hi, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!

December 09, 2025

Straight forward and professional team. Services was done in a reasonable time. So that's a plus More

by rashien22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly
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Dec 11, 2025 -

Hilton Head BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 08, 2025

They took care of me not too promptly but they made everything right in the end. I will be back for my next service. More

by Jermaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
Report | Print
Jan 08, 2026 -

Hilton Head BMW responded

Thank you for your honest feedback! We're sorry for any delay, but we're glad we were able to make it right. We look forward to serving you again for your next service and delivering an improved experience! Hilton Head BMW - 843-707-0437

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