Hilton Head BMW

Great Experience I had a very efficient experience at BMW yesterday! Liane was my sales rep and was very accommodating. I came to test drive a used BMW. I called the I had a very efficient experience at BMW yesterday! Liane was my sales rep and was very accommodating. I came to test drive a used BMW. I called the day before to schedule the test drive. Liane followed up later that day for appointment. When I arrived Liane greeted us at the door. During the process she made sure myself and family were comfortable, she was very attentive. The negotiating process was quick and painless. Tibby took us on our test drive and he was great!! He was very knowledgeable about the car and extremely helpful setting up my car for me. I only had to wait a short time to sign the paperwork because of someone being off that day. I purchased accessory floor mats and they were happy to install them For me. I had my 8 year old son with me and he wanted a BMW teddy bear, Liane put one in the backseat of our new BMW for him😊 Great touch! Over all very good experience, would highly recommend!! More

1st class all the way! From initial greeting in sales, various test drives (even overnight), input from service manager, detailed explanation of leasing programs and final s From initial greeting in sales, various test drives (even overnight), input from service manager, detailed explanation of leasing programs and final sign off by General Manager - all accounted for a great experience.... More

Excellent Experience! We will be customers for life! My husband and I had a PERFECT experience w/ Hilton Head BMW this past weekend! From the moment we walked in the door we were treated as lifelong frie My husband and I had a PERFECT experience w/ Hilton Head BMW this past weekend! From the moment we walked in the door we were treated as lifelong friends or even family. Our salesman, Will Goure, was a pleasure to work with. He was kind, efficient, and extremely knowledgeable. Most of all, he made us feel at ease and not pressured. The rest of the team, such as Sydney (The BMW Genius) and Bob Despres (Finance Manager), were also excellent. Thank you Hilton Head BMW for an amazing car-buying experience. We can't wait to work wth you again in the future. More

5 time BMW owners Our sales advisor made sure we understood the deal we never felt pressured. She was very pleasant. The finance person was not pleasant al all, espec Our sales advisor made sure we understood the deal we never felt pressured. She was very pleasant. The finance person was not pleasant al all, especially after tearing up papers in front of us when we declined extra packages.. We were both stunned. The tech advisor was excellent in making sure we could connect to all devices and understood all settings. More

First BMW purchase- 535i Drove from CHARLESTON to Hilton Head BMW. That was a great decision. Everyone is super friendly and helpful. No pressure sell. They took time to expla Drove from CHARLESTON to Hilton Head BMW. That was a great decision. Everyone is super friendly and helpful. No pressure sell. They took time to explain everything. Ask for Liane Mann in Sales. Also Heather Carlsberg for your BMW genius. Well worth the ride! More

Good Place to get a BMW purchased & serviced Overall it was an enjoyable. Got the car i wanted at a great price and a fair enough value for the trade in. There was some attempt to sell the usua Overall it was an enjoyable. Got the car i wanted at a great price and a fair enough value for the trade in. There was some attempt to sell the usual tire insurance and upgrades with no high pressure. Was offered car insurance but never saw a quote. Store is set up for nice experience all around. My only suggestion is that if you are going to go to the trouble to offer insurance have the quote ready for comparison as it does make some sense to have a one stop shop. More

Awesome experience! Very professional and helped me get the car I wanted. Liane make my experience quick and enjoyable so I didn't have to wait around all day. Very professional and helped me get the car I wanted. Liane make my experience quick and enjoyable so I didn't have to wait around all day. More

Low rent finance tactics My dealings with the salesman were tolerable. The car was a bit overpriced, but it had the options I wanted, I knew the history, and it is warranted My dealings with the salesman were tolerable. The car was a bit overpriced, but it had the options I wanted, I knew the history, and it is warranted until June 2022. Additionally, they gave me more for my trade-in than I expected. That said, the financing part of the organization could use some work. I was at the shop for over 4 hours buying this car. The test drive time was minimal, the trade in offer was accepted on first presentation, and I was willing to pay what was asked. There was no lien on the trade in, so all I needed to do was sign the title. This was over in about an hour. Now for what was apparently the financing part. Our credit scores were over 800, so obtaining credit wasn't a problem. But it looked like the finance person went to lunch as soon as the loan data was passed to your the section. He was then gone for at least one hour while we sat there. When the finance person returned, he immediately began to push some manner of "insurance" for an additional $6k. We declined and he went back to his officer. He returned several minutes later and stated he could lower the price of the "insurance" to $4k. Again we declined, but I wonder what happened in the several minutes he was gone to cause the price to drop by 1/3. At that point he left again, soon to return and offer us the "opportunity" to purchase what he referred to as "essential" insurance. We declined again. He returned to his office, and we were soon invited in to actually sign the finance papers. Before the actual signing, and as a last resort, he offered to have some auto insurance agents call us, stating they were very nice and I should talk to them. He had a piece of paper in his hand that must have described their function. I declined, and at that point, he wadded up the paper and threw it on the ground. We then signed all the requisite financing papers, but it was apparent that the finance person's professional manner had disappeared. High pressure and petulance have no place in a high end car dealership, or anywhere else. The car that was traded in, a Mazda, was purchased in 45 minutes from the time I walked in until the time I left with the car. And that was exactly the same type of deal, no negotiation and a clean title, with financing through Mazda. The pushing of this “insurance” was more in line with buying a car at a ”buy here, pay here” shop, not a higher end franchised dealership. More

Excellent Very professional. I enjoyed working with Liane. Little disappointed in hi bmw souvenir coffee mug or bmw cap. Very happy with the quality of the X5. Very professional. I enjoyed working with Liane. Little disappointed in hi bmw souvenir coffee mug or bmw cap. Very happy with the quality of the X5. More

Excellent form beginning to end. The best BMW dealership I have ever dealt with! From the initial purchase experience a few years ago through the service experiences since, they are t The best BMW dealership I have ever dealt with! From the initial purchase experience a few years ago through the service experiences since, they are totally professional and extraordinarily customer service oriented. More